W Tree Falls Natural Features and Scenic Reserve Tours

My first room smelt of mold, had a broken bed and hair all over. The second ‘upgraded’ room had insects. No housekeeping provided they only (as per staff) replace towels and waste bins they DO NOT clean. No laundry facilities, no breakfast, no toothbrush, no slippers, air filters had a 3 inch layer of filth, run down amenities, unhelpful and non responsive staff, elevator that is on its last legs and an outdoor area filled with homeless drug addicts… oh also there was construction outside. Perhaps worst of all in order to get a late check out they require customers to leave a false 5 star review on google maps. A deceitful practice oftentimes employed in south east asia, not western countries. The cost was quite high too.

A comfortable stay, some freebies with refreshments in the room was a nice surprise. Clean and comfortable. Only issue was that was one lift was out and at times the wait for a lift took a while. A good stay overall!