โHad some issues with our room after check in but weโre addressed quickly. Nice hotel. Will be a lot nicer when construction is done but the construction didnโt disrupt our stay at all. โ
โMy room was not ready when I arrived, I was told by the front desk person that it would be ready in 15 minutes, after 30 mins I spoke to a different frint desk associate named Shasta who was not only so apologetic and professional but went above and beyond to get me into a room and made every accommodation she had to, to make up for the inconvenience. She was a friendly face, cheerful and had a great attitude on a very crazy busy weekend. Shasta is truly an asset to the front desk and I hope to...
โVictoria deserves a high merit award for her amazing customer service. My suite was quiet, clean and cozy, I felt like I was home. I highly recommend this hotel for all affairs short or long stays. Will be looking forward to staying here again.โ
โWe checked in later in the evening, staff was very nice and easy/quick check in. Elevator needs a cleaning but not bad. Hotel looks like it is being updated gradually, so the hallway was out of date but not bad. Room was nice and big, new carpet. Bathroom is a little dated but had a fresh paint job. Towels were small and thin like the ones from the pool. Bed was comfortable, and clean. Curtains had 1 broken part at the rod to open/close, could use a cleaning. 2 bulbs burnt out in the room, but...
โDO NOT GO HERE. This place is infected with cockroaches. You will experience cockroaches in your bed when you wake up, crawling on you in your sleep. I went here to have some rest from exhausting work, and found a cockroach on the desk. I called the front desk and they said pest control is not available at 11PM, rooms are fully booked, and they do not have authority to give me a refund or any compensation. I tried to cope with the cockroach which I haven't found, and went to sleep at 1:30AM...
"The stay was overall satisfactory. However, the hotel charged $50 for incidentals. They said it will be refunded within 5 business days, but still waiting after 12 days..."
"In the evening of 2nd day, there was problem in the toilet pipe, so we must changed room from 2nd floor to 5th floor. But the front desk people was very kind. "
