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프린스 오브 웨일즈 호텔 여행 후기

2.5 out of 5
프린스 오브 웨일즈 호텔
Alberta-5, Waterton National Park, Waterton Park, AB

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 266개 이용 후기 중 150개" "
평점 8 - 좋아요. 266개 이용 후기 중 83개" "
평점 6 - 괜찮아요. 266개 이용 후기 중 18개" "
평점 4 - 별로예요. 266개 이용 후기 중 13개" "
평점 2 - 너무 별로예요. 266개 이용 후기 중 2개" "

9.0/10

청결 상태

9.2/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Tim

아이를 동반한 가족 여행
Old historical property.
2024년 5월에 1박 숙박함
답변 제공: Kristina Kugyte 님, 2024년 5월 27일
Dear Tim,Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience staying at Prince or Wales Hotel in Waterton Park. We hope you’ll visit us again in the near future.

10/10 - 훌륭해요

Lourdes

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful all
2024년 5월에 1박 숙박함
답변 제공: Kristina Kugyte 님, 2024년 5월 27일
Dear Lourdes,Thank you for the wonderful review! We're thrilled to hear you enjoyed your stay at Prince of Wales Waterton Park. Our staff looks forward to welcoming you back in the future!"

10/10 - 훌륭해요

Sandra

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A little gem of history in a breathtaking set to. I loved the vintage state of the rooms, it’s a hundred year old hotel, modern luxury would not suit it. Every need was addressed, clean updated bathrooms, comfortable bed. We had a 5th floor room with a lake view. Absolutely incredible! The staff were very attentive, courteous. We will be coming back!
2024년 5월에 1박 숙박함
답변 제공: Kristina Kugyte 님, 2024년 5월 24일
Dear Sandra,Thanks for joining us at Prince of Wales Waterton Park on your recent visit. Your feedback is very important to us. I appreciate the time you took to provide a guest review or respond to our online survey.Our goal is to make each and every experience enjoyable and to help you make great memories. Each day, our team aims to do the very best job we can and make your stay worthwhile.Knowing that our guests have had a good experience with us means we can celebrate our success. It motivates us to work towards providing even better service in the future. Please come back and see us again next time you’re here! Thanks again for your feedback. Sincerely.

8/10 - 좋아요

Elizabeth 님, La Motte

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
This is a beautiful unique property whose novelty makes up for the condition of the rooms. The rooms are drafty and small. You can get space heaters but the windows leak so bad you have to put pillows to stop the wind. But the staff is wonderful and the property is unique.
2024년 5월에 3박 숙박함
답변 제공: Kristina Kugyte 님, 2024년 5월 24일
Dear Elizabeth,Thank you for joining us at Prince of Wales Waterton Park on your recent visit. I was pleased to read your notes about our staff. Your feedback is very important to us. We strive to do the best job we can and reviews like yours help make it worthwhile. Please be assured that I have shared your comments with the staff members involved and with their manager, too. We take all feedback seriously and your comments help us achieve our goals.Thanks again for your feedback. We truly appreciate knowing about our guests’ experiences. It helps us celebrate our successes and address our challenges so we can better serve you in the future.Sincerely,

8/10 - 좋아요

Pongsapat

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Beautiful view nice staffs but the elevator is a traditional which requires staffs to operate but they are not really available when I need.
2024년 5월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 5월 19일
Good Afternoon, Saechua, Thank you for your feedback! I'm glad you enjoyed the views and our staff was helpful for majority of the time. I do apologize that you weren't able to use the elevator as much as you were hoping too. I will inform the staff to ensure it doesn't happen again. I really appreciate your feedback as it helps our staff improve.

10/10 - 훌륭해요

Chris

2023년 5월에 3박 숙박함

10/10 - 훌륭해요

Brian

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautifully historic with wonderful staff
2023년 9월에 1박 숙박함

8/10 - 좋아요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Property needs to be updated. Service was good. Employees were friendly.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

James 님, Carthage

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved our stay.
2023년 9월에 1박 숙박함
답변 제공: Autum S 님, 2023년 11월 1일
Thank you for taking the time to review your stay at the Prince of Wales Hotel. We appreciate your feedback and are happy to hear you enjoyed your time with us. We look forward to any future visits you may plan.

10/10 - 훌륭해요

Antonio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Must see and stay
What a wonderful experience. Hotel is just beautiful!
2023년 9월에 1박 숙박함
답변 제공: Autum S 님, 2023년 11월 1일
Thank you for taking the time to review your stay at the Prince of Wales Hotel. We greatly appreciate your positive feedback and wonderful photos. We hope to see you again.

8/10 - 좋아요

George 님, Loveland

별로예요: 숙박 시설 상태 및 시설
Hotel was overall dirty. Common areas carpet dirty. Internet out the whole time. Needs to be upgraded!! Surroundings were A . Mountains magnificent.
2023년 9월에 2박 숙박함
답변 제공: Katarina 님, 2023년 9월 16일
Hello George,Thank you for staying with us during your visit to Waterton Park. We truly appreciate your comments. Please accept our sincere apologies about our wifi, it was not working due to unforeseen problem which we were able to address.I apologies if the carpet wasn't up to our standard, I would like to ensure you that our carpets are vacuumed and carpet cleaned on regular basis.I would like to thank you again and would like to ensure you that your comments help us to improve our services.We hope to welcome you back again soon.Kind regards,Katarina

10/10 - 훌륭해요

Rob

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall excellent experience. Just love it here
2023년 9월에 3박 숙박함
답변 제공: Dimitry Rodriguez - Front Desk Assistant Manager 님, 2023년 9월 6일
Thanks for your feedback, Rob. We really appreciate your nice words. Hope you have an amazing day.

8/10 - 좋아요

Steven

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Very noisy. Hard to sleep. No coffee provided in the rooms. Staff was very friendly, but short handed
2023년 9월에 2박 숙박함
답변 제공: Dimitry Rodriguez - Front Desk Assistant Manager 님, 2023년 9월 4일
Hello, Steven.Thanks for your feedback. We are sorry you had a hard time sleeping. Regarding coffee, we have complimentary coffee every morning from 6:00 to 7:00 am. Please, if you could provide us more details about your experience, we can take notice of all and make sure we can provide a better experience in the future.

10/10 - 훌륭해요

Gail

2023년 9월에 1박 숙박함

8/10 - 좋아요

Charlene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Dimitry Rodriguez - Front Desk Assistant Manager 님, 2023년 8월 16일
Thanks so much, Charlenne, for your feedback. Hope you had a nice experience with us. If there is something else you think we could do to improve our services please feel free to let us know.

8/10 - 좋아요

thomas

2023년 8월에 1박 숙박함
답변 제공: Dimitry Rodriguez - Front Desk Assistant Manager 님, 2023년 8월 22일
Thanks for your nice rate, Thomas. We really appreciate it. If there is any detail you would like to add into your experience while staying with us, please let us know. Hope you had a nice day.

10/10 - 훌륭해요

Harold

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Historic building, great view, and staff was polite and friendly.
2023년 7월에 2박 숙박함
답변 제공: Dimitry Rodriguez - Front Desk Assistant Manager 님, 2023년 8월 1일
Thanks so much Harold for your kind feedback. We hope to see you around at Prince of Wales in a near future.

10/10 - 훌륭해요

MIHAI

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location quiet Quick check in Clean room and bathroom
답변 제공: Dimitry Rodriguez - Front Desk Assistant Manager 님, 2023년 8월 1일
Thanks so much Mihai for your nice feedback, we really appreciate your opinion and we are glad you had a nice experience with us. We hope to see you again at Prince of Wales in a near future.

10/10 - 훌륭해요

Victoria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our stay! It was beautiful and convenient to the hikes we were planning. A highlight of our trip for sure.
2023년 7월에 1박 숙박함
답변 제공: Dimitry Rodriguez - Front Desk Assistant Manager 님, 2023년 7월 28일
Thank you so much, Victoria, for your nice feedback. We are glad that your trip was successful and fun. Hope to see you around again at Prince of Wales Hotel.

10/10 - 훌륭해요

RANDY

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is an architecturally beautiful building that invites your eyes to wander over it's incredibly intricate details. The views from every window are spectacular whether looking at the mountains or the lake. The staff are College aged and hailing from Canada and several other countries. All are very outgoing and helpful. Each is attentive to your needs and willing to assist. Their knowledge of the areas features and history are both interesting and useful.
2023년 7월에 1박 숙박함
답변 제공: Dimitry Rodriguez - Front Desk Assistant Manager 님, 2023년 7월 26일
Good morning, Randy. Thanks so much for your kind feedback. We wish to see you again around Prince of Wales Hotel. Hope you have a great day.

4/10 - 별로예요

Karlin

별로예요: 숙박 시설 상태 및 시설
It was built in 1927 and not much has been refreshed since then. If you like that kind of thing then it’s great, but for me it was old and creepy.
2023년 7월에 1박 숙박함
답변 제공: Dimitry Rodriguez - Front Desk Assistant Manager 님, 2023년 7월 14일
Hello, Karlin. Sorry for your bad experience. The essence of the hotel is to give an old fashioned look and experience, as well as promoting human-nature interaction. We will take your feedback as well so we can improve our services in the future. Hope you have a nice day.

10/10 - 훌륭해요

Francisco

2023년 7월에 1박 숙박함
답변 제공: Dimitry Rodriguez - Front Desk Assistant Manager 님, 2023년 7월 29일
Thanks Francisco for your review. We really appreciate it. Hope you have a nice day.

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff weee wonderful. They are excited about their jobs. Luggage guys hard working.
2023년 7월에 1박 숙박함
답변 제공: Dimitry Rodriguez - Front Desk Assistant Manager 님, 2023년 7월 7일
Good afternoon John. Thank you very much for your feedback. It motivates us to do a better job every day.We hope you have a nice day and wish to see you back soon.

6/10 - 괜찮아요

Kirk

좋아요: 직원 및 서비스
Historic unique property - but no AC was a bummer. There were box fans, but no outlet near the window. You can hear you neighbors through the door. the $12 parking is unwarranted given the price of the rooms.
2023년 6월에 2박 숙박함
답변 제공: Dimitry Rodriguez - Front Desk Assistant Manager 님, 2023년 7월 8일
Thanks for your message, Kirk. Sorry for the inconveniences. Your feedback will help us to improve our future services. We hope you had a nice day.

10/10 - 훌륭해요

Jeff

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We enjoyed our stay here. It would have been nice to have coffee available in our room
2023년 6월에 1박 숙박함
답변 제공: Dimitry Rodriguez - Front Desk Assistant Manager 님, 2023년 7월 5일
Hello Jeff, and thanks for the feedback. Complimentary coffee is available 6 am to 7 am everyday. Hope you have a great day and we also wish to see you again here.

10/10 - 훌륭해요

Renata

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함
답변 제공: Dimitry Rodriguez - Front Desk Assistant Manager 님, 2023년 6월 30일
Thanks for the feedback, Renata. Hope you have an awesome day. Please, come and visit us any time soon.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very unique hotel with amazing view, friendly staff, and convenient to cozy little town of Waterton
2023년 6월에 1박 숙박함
답변 제공: Dimitry Rodriguez - Front Desk Assistant Manager 님, 2023년 6월 27일
Good afternoon, Michael!Thanks for the review, we really appreciate your words and feedback. Hope to see you again in the future at Prince of Wales Hotel.

10/10 - 훌륭해요

DIANE 님, LaPine

2023년 6월에 1박 숙박함
답변 제공: Dimitry Rodriguez - Front Desk Assistant Manager 님, 2023년 7월 12일
Thanks for your nice response, Diane! Wish you a great day and hope to see you soon.

10/10 - 훌륭해요

Steven

2023년 6월에 1박 숙박함
답변 제공: Dimitry Rodriguez - Front Desk Assistant Manager 님, 2023년 7월 11일
Thanks for your kind response, Steven. We wish to see you again at Prince of Wales in a near future.

10/10 - 훌륭해요

john

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent , friendly caring staff. Very windy.
2023년 6월에 1박 숙박함
답변 제공: Mitchell Avery Front Desk Agent 님, 2023년 6월 21일
We're glad to here you had a good time at the Prince Of Wales Hotel. We hope to see you again

10/10 - 훌륭해요

Peter 님, Lake Oswego

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fantastic view. Staff exceptional.
2023년 6월에 1박 숙박함
답변 제공: Dimitry Rodriguez - Front Desk Assistant Manager 님, 2023년 6월 18일
Thanks Peter for your nice feedback. Hope you had an amazing day and look forward for your next visit at Prince of Wales

8/10 - 좋아요

Kenneth S.

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Historic building.
2023년 6월에 2박 숙박함
답변 제공: Dimitry Rodriguez - Front Desk Assistant Manager 님, 2023년 6월 17일
Thanks for your nice response, Kenneth. If there is something else you can comment us so we can keep improving our services, please let us know. Hope you have a nice day and also hope to see you soon.

10/10 - 훌륭해요

trish

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful!
2023년 6월에 1박 숙박함
답변 제공: Dimitry Rodriguez - Front Desk Assistant Manager 님, 2023년 6월 16일
Good afternoon, Trish!Thanks for the feedback, we really appreciate your opinion.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Anniversary return
Wonderful staff, great hotel, perfect location. Hotel needs many updates. Hopefully the owners will invest to take care of decking outside, roof, update rooms...
2023년 6월에 3박 숙박함
답변 제공: Dimitry Rodriguez - Front Desk Assistant Manager 님, 2023년 6월 14일
Thanks for your nice comment, Michael. It's important for us every feedback we can have from our guests. Hopefully, the hotel can have some of these updates in the future. Hope you have an amazing afternoon.

8/10 - 좋아요

Edward

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Didn't like that we had to pay for parking. That was ridiculous !!
2023년 6월에 1박 숙박함
답변 제공: Dimitry Rodriguez - Front Desk Assistant Manager 님, 2023년 6월 14일
Hi, Edward. I hope you are doing ok. Thanks for the comments. So sorry if you had that impression. Every person that comes, even visitors, have a parking fee in the hotel. Have a nice afternoon.

10/10 - 훌륭해요

Shirley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Historical hotel and views. Staff was very friendly and helpful.
2023년 6월에 1박 숙박함
답변 제공: Dimitry Rodriguez - Front Desk Assistant Manager 님, 2023년 6월 14일
Hi, Shirley. Thanks for the nice response and feedback. We are glad you enjoyed your stay.

10/10 - 훌륭해요

Randall

2023년 6월에 1박 숙박함
답변 제공: Dimitry Rodriguez - Front Desk Assistant Manager 님, 2023년 6월 14일
Hello, Randall. Thanks for the feedback. We are glad you enjoyed your stay.

8/10 - 좋아요

Brian

2023년 6월에 1박 숙박함
답변 제공: Dimitry Rodriguez - Front Desk Assistant Manager 님, 2023년 6월 30일
Thanks for the feedback, Brian. What do you think about your visit? Was it good? Hope you have a nice day.

10/10 - 훌륭해요

joan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was very friendly and helpful. Our room was very nice and clean with a large bathroom. We had an excellent dinner and some interesting cocktails.
2023년 6월에 2박 숙박함
답변 제공: Dimitry Rodriguez - Front Desk Assistant Manager 님, 2023년 6월 12일
Thanks for the nice comments, Joan. We really appreciate your opinion.

4/10 - 별로예요

Dailyn

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Dimitry Rodriguez - Front Desk Assistant Manager 님, 2023년 6월 14일
Hello, Dailyn. Thanks for your review. So sorry you had a bad experience. Can you please let us know what went bad so we can do a follow up of the situation? Have a nice day.

10/10 - 훌륭해요

Harold

2023년 6월에 1박 숙박함
답변 제공: Dimitry Rodriguez - Front Desk Assistant Manager 님, 2023년 6월 12일
Thanks for your kind response, Harold. We really appreciate our guest's responses and opinions.

8/10 - 좋아요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great service and clean.
2023년 6월에 2박 숙박함
답변 제공: Dimitry Rodriguez - Front Desk Assistant Manager 님, 2023년 6월 8일
Thanks for your feedback, James. We really appreciate your opinion. Have a great day

10/10 - 훌륭해요

F.D.

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful view of the mountains. Town was charming and quiet. Close to wonderful hikes and nature.
2023년 6월에 4박 숙박함
답변 제공: Dimitry Rodriguez - Front Desk Assistant Manager 님, 2023년 6월 7일
Thanks for the feedback. We really appreciate our guest's opinions and we are also happy that you enjoyed your staying. We hope to have you here again soon.

10/10 - 훌륭해요

Devon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very unique experience with excellent staff and on site amenities. The room was comfortable and charming. The lobby view is spectacular. Noise from the central atrium can be heard in the room but that was part of the charm and it was quiet at night. Would stay again.
2023년 6월에 1박 숙박함
답변 제공: Katarina 님, 2023년 6월 5일
Hello Devon,Thank you for reviewing your recent stay at the Prince of Wales Hotel. We appreciate your positive comments and we hope to welcome you again.Warm regards,KatarinaFront Desk Manager

8/10 - 좋아요

Grace

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Enjoyed the spectacular views. Missed a TV
2023년 5월에 2박 숙박함
답변 제공: Dimitry Rodriguez - Front Desk Assistant Manager 님, 2023년 6월 4일
Thanks Grace for your comment, we really appreciate it. The reason why we don't have a TV here is for guests to enjoy the nature and wild life. So sorry if that was an inconvenience.Hope you have a nice day.

10/10 - 훌륭해요

Lisa 님, Calgary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
This iconic property has amazing views! The hotel common areas are very pleasant. Rooms need some work but all in all a bucket list checked.
2023년 6월에 2박 숙박함
답변 제공: Dimitry Rodriguez - Front Desk Assistant Manager 님, 2023년 6월 3일
Thanks for the nice comments, Lisa.We really appreciate your feedback. It will help us to improve our service for the future.We wish you a nice afternoon.

8/10 - 좋아요

Tim

2023년 5월에 2박 숙박함
답변 제공: Dimitry Rodriguez - Front Desk Assistant Manager 님, 2023년 6월 4일
Thanks for your feedback, Tim. We really appreciate it. If there is something else you would like to comment in order to improve a future visit from you, please let us know. We are always happy to listen to our guests reviews. Have a nice day.

10/10 - 훌륭해요

Joan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Such a charming, historic place with a priceless view day and night. And the staff in the hotel as well as the restaurant and pub are wonderful- nice, helpful, welcoming, interesting- you name it. We love it there.
2023년 5월에 3박 숙박함
답변 제공: Dimitry Rodriguez- Front Desk Assistant Manager 님, 2023년 6월 1일
Hello, Joan.Thanks for your comment, we really appreciate and value every feedback from our guests. We are glad your experience was great, and hope we can have you back soon.

8/10 - 좋아요

Gyle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함
답변 제공: Dimitry Rodriguez - Front Desk Assistant Manager 님, 2023년 6월 1일
Dear Gyle,Thanks for your rate. We really appreciate it. If there is something else you can recommend us to do to make your experience even better, please feel free to let us know. Have a nice day.

10/10 - 훌륭해요

Nancy

2023년 5월에 1박 숙박함
답변 제공: Mitchell Avery Front Desk Agent 님, 2023년 6월 21일
We're glad that you had a great time here at the Prince Of Wales Hotel. We hope to see you again soon!