Find Family Hotels in West Seneca, NY

"Check-in process was quick and easy! Hotel was clean and located in a quiet area. Staff was friendly & helpful! No complaints about our stay! "

"Staff was helpful and friendly. We enjoyed the balcony overlooking the pool area. Continental breakfast was well-stocked and clean. Enjoyed live music in the Twigs lounge. Our only complaint was the shower/tub. While it was well-cleaned, it was quite old with the tile needing replaced, and the shower floor chipped off in places from what looked like a shower nat that had been previously glued down , which wasn't the greatest to stand on. Overall, a good experience!"

"Great location! "

"The epitome of FALSE advertisement! No amenities like the restaurant and breakfast buffet they advertise. The carpet is stained. My room had mold in the window frame, large amounts of mildew and dust on the heater, that barely worked, and when it did, it sounded like it was fighting for its life The hot water was hit or miss. The jacuzzi tub was disgusting. The walls in the room were completely scratched and you could see where they use to be pictures or something. I was absolutely disappointed. I wouldn't recommend this crap hole to my worst enemy. "

"Room was clean ish. There were stains on the bedspread and hair on top of that. The back door was completely accessible and had a broken window. Not sure if I would stay here again. "

"Usually the go-to hotel chain. But this location getting a bit worn. Windows in both our rooms (tried two different ones) didn’t close properly. Blinds didn’t work in either room. Questionable cleanliness. Sticky bathroom floor. Dirty lounge couch. In the good side, Staff were very friendly "

"Good "

"Property was clean, rooms were nice, breakfast was decent enough selection"

"Great location to restaurants and shopping. The hotel was clean and rooms were very spacious. Breakfast was awesome "