메릴랜드 서부 해안, 메릴랜드의 웨딩 호텔

“Customer service is the reason I continuously book this hotel. Friendly and helpful staff. Always with a smile, and eagerness to assist.”

“Beautiful Inner Harbor view, helpful desk staff, easy access to free circulator bus, short walk to Camden Yards. Would definitely return if in Baltimore again.”

“I made my reservation here a month ago. However, on the day of check-in, the front dest staff informed me that my reservation had been transferred to another location due to maintenance issues at the hotel, and the staff instructed me to go there. This was an extremely frustrating and unprofessional way to handle a situation, and it was the first time in my life that I had experienced such a thing. I asked to speak with her manager, but when I tried to call, the manager did not answer. I...

“전체적인 리노베이션이 필요하다고 생각됩니다. 직원들은 대체로 친절하나, 룸청결도가 별로였어요. 침대시트에 얼룩이나 먼지도 꽤있었어요. 욕실구석엔 곰팡이? 물때도 있고, 전체적으로 어둡고..어느정도 기대했는데 룸컨디션이 꽤 실망스러웠어요ㅠㅠ 세탁실에서 벌레도 나와서 너무 불안하게 보냈어요.”

“호텔룸의 상태는 좋았으나 호텔내 식당이 너무 없어서 식사하기가 불편했음. 매일 방청소와 수건교환을 부탁해도 규정이 어떤지 하지 않았음. 제크인과 체크아웃은 아주 간편했음. 음료밴딩머신에서 재고부족으로 음료 나오지않거나 동전을 먹어버림.”

“Very good”

“Feels like home”

“This was my first time staying at this resort and it was very nice. Great staff, very clean, and good food in the restaurants. ”