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Reviews of Hampton By Hilton Aberdeen Westhill

3 out of 5
Hampton By Hilton Aberdeen Westhill
Straik Road, Elrick, Westhill, Scotland

Reviews

9.4

Exceptional

Rating 10 - Excellent. 471 out of 681 reviews" "
Rating 8 - Good. 180 out of 681 reviews" "
Rating 6 - Okay. 23 out of 681 reviews" "
Rating 4 - Poor. 2 out of 681 reviews" "
Rating 2 - Terrible. 5 out of 681 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

SUZANNE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not usual standards
Welcoming and very comfortable. Had booked into Westhill but were transferred to Airport. Very quiet which was unexpected being so close to the airport. Usual good breakfast. Noticed tables were not wiped down which was always done in other Hamptons we've stayed in, also no daily newspapers. Very little around but an excellent carvery/eatery 5 minutes walk away. Rooms only serviced every 3 days but this was not a problem for us. Our problem was parking as offshire workers leave their cars when flying out to rigs. We came back one evening and no spaces in car park. A staff member moved her car to let us have her space. The following night we had to park on their grass. We felt we could not go out in the car during the day in case we could not get our space back. It was very tying and very inconvenient. The staff were understanding and helpful wirh this issue but really not suitable for us.
Stayed 3 nights in Apr 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
My stay was amazing but the only downside was the 2 rude girls at the reception desk on my first night. All the rest of the staff were so helpful and freindly, just the 2 on first night
Stayed 2 nights in Apr 2023

10/10 Excellent

Ewan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and looked amazing and the bed was so firm Altho the bed was very noisy during our night time activities and squeaked a lot and was my first time going beyond a Premier Inn or Travelodge and I wasn’t expecting that from a Hilton if I’m honest but overall stay was good and breakfast was excellent
Stayed 1 night in Mar 2023

10/10 Excellent

Neil

Stayed 1 night in Mar 2023
Response from Zoe on Mar 20, 2023
Dear Neil,Thank you so much for taking the time to review your recent stay at the Hampton by Hilton Westhill. We are so glad to hear you had a pleasant stay with us and we really appreciate your feedback. We hope for the chance to welcome you back soon.Kind regards,Zoe FraserGSA

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
One night stay, no problems. Would return.
Stayed 1 night in Mar 2023
Response from Zoe on Mar 13, 2023
Dear Alexander,Thank you so much for taking the time to review your recent stay with us at the Hampton by Hilton Westhill. We really appreciate your feedback! We hope for the chance to welcome you back soon.Kind regards,Zoe FraserGSA

6/10 Okay

craig

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was great clean and spacious Good offering was really poor with evening meal options very limited Breakfast great
Stayed 1 night in Mar 2023
Response from Zoe on Mar 11, 2023
Dear Craig,Thank you for taking the time to review your stay at the Hampton by Hilton Westhill. We really appreciate your feedback. I have passed your comments regarding your morning and evening meals on to the relevant department. If you would like to discuss these matters further, please do not hesitate to get in contact. We hope for the chance to welcome you back soon.Kind regards,Zoe Fraser

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable value and good standards
Stayed 1 night in Mar 2023
Response from Zoe on Mar 11, 2023
Dear Lynn,Thank you so much for taking the time to review your recent stay at the Hampton by Hilton Westhill - we really appreciate all your feedback. We are glad to hear you had a pleasant stay with us and hope for the chance to welcome you back soon.Kind regards,Zoe FraserGSA

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can not fault my stay lovely staff very clean hotel and breakfast was lovely very good value for money
Stayed 1 night in Mar 2023
Response from Zoe on Mar 5, 2023
Dear Kelly,Thank you so much for taking the time to review your recent stay with us at the Hampton By Hilton Westhill. We are very pleased to hear you had a pleasant stay and hope for the chance to welcome you back soon.Kind regards,Zoe FraserGSA

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff, Hotel, room, gym were all brilliant. Food on the other hand was not so good. Burgers were tasteless, bun was soft in the middle and hard on the outside. Breakfast, eggs and coffee were disgusting. Went and got a mcdonalds.
Stayed 1 night in Feb 2023
Response from Zoe on Feb 28, 2023
Dear "Anonymous",Thank you so much for taking the time to review your recent stay with us at the Hampton by Hilton Westhill. I have passed your comments regarding your dining experience on to the relevant department. If you would like to discuss this or any issues with your recent stay further, please do not hesitate to get in contact. We hope for the chance to welcome you back soon.Kind regards,Zoe FraserGSA

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Worst breakfast ever
Really disappointed in breakfast - no milk no bread no juice as machine broken, hot food ran out just after 9, no staff and had to ask for water
Stayed 1 night in Feb 2023
Response from Zoe on Feb 28, 2023
Dear "Anonymous",Thank you for taking the time to review your recent stay with us at the Hampton by Hilton Westhill. I have passed your comments regarding your breakfast experience on to the relevant department. This is not our regular standard and really appreciated all your feedback. If you would like to discuss this matter further, please do not hesitate to get in contact. We hope for the chance to welcome you back soon.Kind regards,Zoe Fraser

10/10 Excellent

Elizabeth

Stayed 1 night in Feb 2023
Response from Zoe on Feb 28, 2023
Dear Elizabeth,Thank you so much for taking the time to review your recent stay at the Hampton by Hilton Westhill. We are glad to hear you had a pleasant stay and hope for the chance to welcome you back soon.Kind regards,Zoe FraserGSA

8/10 Good

Wendy

Liked: Cleanliness, staff & service
Very welcoming and clean hotel. Bed was so comfortable and bathroom perfect. The only negative was the cooked breakfast which was not pleasant at all. However there was a good selection of cereals, toast and pastries.
Stayed 1 night in Feb 2023
Response from Zoe on Feb 19, 2023
Dear Wendy,Thank you so much for taking the time to review your recent stay at the Hampton by Hilton Westhill. We are glad to hear you had a pleasant stay with us! I have passed your comment regarding your breakfast experience on to the relevant department. We really appreciated your feedback. Please do not hesitate to get in contact if you would like to discuss this issue any further.Kind regards,Zoe FraserGSA

10/10 Excellent

Jacqueline

Stayed 2 nights in Feb 2023
Response from Zoe on Mar 11, 2023
Dear Jacqueline,Thank you so much for taking the time to review your recent stay at the Hampton by Hilton Westhill - we really appreciate all your feedback. We are glad to hear you had a pleasant stay with us and hope for the chance to welcome you back soon.Kind regards,Zoe FraserGSA

10/10 Excellent

Jayne

Stayed 1 night in Feb 2023
Response from Zoe on Feb 19, 2023
Dear Jayne,Thank you so much for taking the time to review your recent stay at the Hampton by Hilton Westhill. We are so glad to hear you had a pleasant stay and hope for the chance to welcome you back soon!Kind regards,Zoe FraserGSA

6/10 Okay

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid the Food!
Newish hotel, room nicely appointed and tidy. Food on the evening was NOT good. The restaurant was reasonably quiet but the food took around 45mins to arrive. When it did it was very cold (Lasagne). I returned it to the Manager who gave no apologies, just took it back to the kitchen. Another 25mins later a 2nd Lasagne arrived...it was average! Breakfast - 6 out of 10
Stayed 1 night in Jan 2023
Response from Zoe on Feb 3, 2023
Dear Richard,Thank you for taking the time to review your recent stay at the Hampton by Hilton Westhill. I have passed your comments regarding your dining experience on to the relevant department. If you wish to discuss these matters further, please do not hesitate to get in contact with ourselves. We hope for the chance to welcome you back soon.Kind regards,Zoe FraserGSA

10/10 Excellent

Zoe

Stayed 3 nights in Jan 2023
Response from Zoe on Feb 3, 2023
Dear Zoe,Thank you for taking the time to review your recent stay at the Hampton by Hilton Westhill. We are so glad you had a great stay and hope for the chance to welcome you back soon!Kind regards, Zoe FraserGSA

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Toni

Stayed 1 night in Jan 2023
Response from Zoe on Jan 31, 2023
Dear Toni,Thank you for taking the time to review your stay at the Hampton by Hilton hotel. We hope to have the chance to welcome you back soon.Kind regards,Zoe FraserGSA

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Zoe on Jan 31, 2023
Thank you for taking the time to review your recent stay at the Hampton by Hilton Westhill, we hope to have the chance to welcome you back soon!Kind regards, Zoe FraserGSA

8/10 Good

stuart

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy relatively new building. limited evening menu so eat out. good breakfast choice
Stayed 1 night in Jan 2023
Response from Zoe on Jan 31, 2023
Dear Stuart,Thank you for taking the time to review your stay at the Hampton by Hilton Westhill. I have passed your comments about the evening menu on to the relevant department. We hope to have the chance to welcome you back soon.Kind regards,Zoe Fraser

8/10 Good

David

Business traveler
Liked: Cleanliness, property conditions & facilities
Not bad
Nicely presented hotel but seemed very quiet during my stay and lacked atmosphere. Reception staff were very friendly. The rooms are clean and looked new. However, the pillows were so soft they were unusable which resulted in poor sleep. The food was nice, but there was a lack of choice and all orders were meant to be placed via an app. What's happened to good old restaurant service??
Stayed 1 night in Jan 2023
Response from Sarah Mckechnie on Jan 16, 2023
Good Afternoon David, Many thanks for taking the time to review the Hampton by Hilton Westhill. I am sorry to read that your pillows were not up to your expectations. I will pass this to the relevant team. January is a quiet month and hopefully if you visit again later in the year it will be a busier atmosphere. Kind RegardsSarah McKechnie

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel with very frinedly and helpful staff. My daughter is gluten free and they were really accomodating.
Stayed 1 night in Jan 2023
Response from Sarah Mckechnie on Jan 16, 2023
Hello Catherine, Many thanks for taking the time to leave feedback regarding your recent stay with us. I will share with the team and we all look forward to welcoming you again to the hotel. Kind RegardsSarah McKechnie

10/10 Excellent

David

Stayed 1 night in Jan 2023
Response from Sarah Mckechnie on Jan 16, 2023
Hello David, Many thanks for taking the time to leave feedback. We look forward to welcoming you back again soon. Kind RegardsSarah McKechnie

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Sarah Mckechnie on Jan 16, 2023
Hello Elizabeth, Many thanks for taking the time to leave feedback regarding your recent stay with us. We look forward to welcoming you back to the hotel in the near future.Kind RegardsSarah McKechnie

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2022
Response from Sarah Mckechnie on Jan 16, 2023
Hi Michael, Many thanks for taking the time to share your feedback. We look forward to welcoming you to the hotel in the future. Kind RegardsSarah McKechnie

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, very helpful and friendly staff.
Stayed 1 night in Dec 2022
Response from Sarah Mckechnie on Jan 16, 2023
Hi Julie, Many thanks for taking the time to leave us your feedback. We look forward to getting the opportunity to welcome you back to the hotel soon. Kind Regards Sarah McKechnie

10/10 Excellent

Neil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with efficient friendly staff.
Stayed 1 night in Dec 2022
Response from Sarah Mckechnie on Jan 16, 2023
Hello Neil, Many thanks for leaving us lovely feedback, I look forward to welcoming you to the hotel on your next visit. Kind RegardsSarah McKechnie

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My weeks visit to parents in Aberdeen.
Stay was very good, staff were excellent and kept us informed about caronavirus updates, as we recieved a continental breakfast the morning we left sat 21st march. All nice ,just have to get into the way of heating system in room either to hot or too cold! We will return. Thankyou. Stay safe.
Stayed 5 nights in Mar 2020
Response from Nicola on Mar 23, 2020
Thank you for your review. We appreciate your feedback. Hopefully we can welcome you back some time in the future

10/10 Excellent

Gary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2020
Response from Nicola on Mar 23, 2020
Thank you for staying with us. We appreciate your business

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room with excellent bathroom. Great shower! Overall good value.
Stayed 7 nights in Mar 2020
Response from Ali on Mar 19, 2020
Thank you for your review, we are glad you enjoyed your stay.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Ali on Mar 5, 2020
Thank you for your review, we are glad you enjoyed your stay.

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Ali on Feb 21, 2020
Thank you for your feedback, we are glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend break
Weekend get away - great hotel even if a little out of Aberdeen - reception staff /service /room comfort and food excellent- great breakfast. Relaxing atmosphere -will definitely be back.
Stayed 2 nights in Feb 2020
Response from Ali on Feb 19, 2020
Thank you very much for your kind review. We are so glad you enjoyed your stay with us and look forward to seeing you again soon!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfy, friendly staff. Would definitely recommend.
Stayed 2 nights in Feb 2020
Response from Ali on Feb 12, 2020
Thank you for your review. We are glad you enjoyed your stay and look forward to seeing you again soon!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel with inclusive parking and breakfast.
Stayed 2 nights in Feb 2020
Response from Ali on Feb 12, 2020
Thank you for your review. We are glad you enjoyed your stay and look forward to seeing you again soon!

10/10 Excellent

Louise, Golspie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, spotless modern rooms, excellent breakfast.
Stayed 1 night in Feb 2020
Response from Ali on Feb 10, 2020
Thank you for your feedback! We are so glad you enjoyed your stay and look forward to welcoming you again soon!

10/10 Excellent

Jon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is modern and clean, gym is practical. Evening meal choice is limited.
Stayed 1 night in Jan 2020
Response from Ali on Feb 3, 2020
Thank you for your review. We are glad you enjoyed your stay and look forward to seeing you again soon!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are new and well maintained. Staff friendly and helpful.
Stayed 2 nights in Jan 2020
Response from Ali on Feb 3, 2020
Thank you for your review, we look forward to seeing you again soon!

8/10 Good

Alastair

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Ali on Feb 3, 2020
Thank you for your review, we look forward to seeing you again soon!

10/10 Excellent

Katy

Stayed 4 nights in Jan 2020

10/10 Excellent

D W

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Quiet Stay In An Out of Town location
Very quiet Sunday evening stay in quiet residential area adjacent to a business estate in the west of Aberdeen. Very good welcome and service from staff. Good breakfast options. Recommended.
Stayed 1 night in Jan 2020
Response from Nicola on Jan 28, 2020
Thank you for your review. We are delighted you enjoyed your stay with us and we hope to welcome you back some time in the future.

10/10 Excellent

Dennis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Ali on Jan 27, 2020
Thank you for your review, we are glad you enjoyed your stay and look forward to welcoming you again soon!

10/10 Excellent

Rob

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Nicola on Jan 24, 2020
Thank you for your review. We are delighted you enjoyed your stay with us.

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Ali on Jan 23, 2020
Thank you for your feedback, we hope to see you again soon!

10/10 Excellent

Dennis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Ali on Jan 24, 2020
Thank you for your review. We are glad you enjoyed your stay and look forward to seeing you again soon!

10/10 Excellent

Margaret

Liked: Staff & service, property conditions & facilities, room comfort
Classy hotel at reasonable prices e
Love this hotel always find it impeccable. Bit disappointed this time around, our 3rd visit. Took my complaint to the reception, it was dealt with immediately.
Stayed 2 nights in Jan 2020
Response from Ali on Jan 6, 2020
Thank you for your review. I am pleased to hear that your issues were dealt with swiftly. I am glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and friendly. Room clean and comfortable.
Stayed 1 night in Jan 2020
Response from Ali on Jan 6, 2020
Thank you for your review, I am glad you enjoyed your stay.

6/10 Okay

Dawn

Liked: Cleanliness, property conditions & facilities, room comfort
Shame the breakfast didn't live up to the room.
Room was clean and comfy with a lovely bathroom and nice toiletries. Complementary breakfast was very poor. Everything was finished 30 mins before service ended. Staff were few and far between and on checkout the receptionist explained that the breakfast was free and that they'd had a lot of last minute bookings, really! 100% satisfaction written all over the desk but means nothing.
No fruit salad
No choice of yoghurt
No bread
Stayed 1 night in Dec 2019
Response from Ali on Jan 23, 2020
Thank you for your review. I am sorry you did not enjoy your complimentary breakfast. We restock our food items regularly during breakfast but I am sorry on this occasion that there was no yoghurt or bread for you. I will pass your comments to our food and beverage team so that they may take your feedback on board. We hope to see you again soon.