“Booked this hotel specifically for the pool on a weekend. Didn’t open the pool on time due to maintenance and was unable to use the pool at all! I understand that it was busy the day before and they had to ensure levels were safe, but fail to understand why they couldn’t have planned better to do it during a period the pool wasn’t scheduled to be open.
Was pretty disappointed we spent the extra money on something that we couldn’t use and all they could offer was as “sorry about that””
“Booked this hotel specifically for the pool on a weekend. Didn’t open the pool on time due to maintenance and was unable to use the pool at all! I understand that it was busy the day before and they had to ensure levels were safe, but fail to understand why they couldn’t have planned better to do it during a period the pool wasn’t scheduled to be open.
Was pretty disappointed we spent the extra money on something that we couldn’t use and all they could offer was as “sorry about that””
Wanesa