“I had my peace of mind when I lodged into this apartment. A clean and well furnished rooms which were exactly as shown in the photos on their website.”
“Worst hotel in Ghana
They skips my pick up service from airport (TWO times!)
Crew were not friendly
They didnt show the responsibility on my request for my lost item (even I ask to check my shirts hanging in the wardrobe just after the check out)”
“Terrible experience with Cosy, very poor service.
1. They changed my apartment location without notification - tired after work, rang the host severally without anyine picking up it returning my call. Turn up at the property to be told I had been moved to a another property.
2. I intentionally booked a property with parking to be told by security at the building I was moved to that this apartment doesn't have parking and that I may be asked to park on the road. To this, I said I will not be...
“The room was a bit smaller than I thought. We did have an issue with the shower but that was rectified fast. Everything else was great and was as expected.”
“I was not given the property that I booked. I was transferred to another property and it did not have a working refrigerator, so food spoiled and was wasted. Was told that the property would be cleaned every other day and it was cleaned once in 7 days. The sheets did not fit the bed, the comforter had stains, there was noise from construction in the adjacent apartment, the internet did not work for over 24 hours so I couldn't work, the power went out several times, and there was only 10 minutes...
“Le petit déjeuner n'était pas prêt avant notre départ de l'hôtel à 8h alors qu'il était sensé être prêt dès 7h.
La chambre était impeccable. Le système de fourniture d'eau chaude ne fonctionnait pas. Mais le personnel a pu nous trouver un chauffe-eau pour nous dépanner. ”
“I seriously need a refund or a discount. It took 2 hours to check in due to the poor communication between the property management and the entity who runs the hotel operations. It's totally not worth the money. The worst thing is that nobody officially apologised about the situation up until now. My request has been ignored all along.
Never recommend to anyone and I seriously think hotels.com should be responsible for the service quality filtering and take down the listing of this property. The...