Find hotels near Xochimilco Ecological Park, Mexico City from ₩86,191

"I arrived at the hotel and the staff were very kind during check-in. Unfortunately, my experience changed after I realized that I had lost my Gucci scarf while staying at the hotel. The scarf is not only valuable but also a sentimental birthday gift from my daughter, which makes it very meaningful to me. As soon as I noticed it was missing, I went to the front desk to report that I had lost it on the hotel property. The staff said they would try to look for it, but no lost-and-found report was taken and no information about the item was requested. The following day I returned to the desk to follow up and explained the situation again in detail. I was told they had looked around the property and in my room, but again no report was created and no contact information was requested. Before checking out, I stopped at the desk one last time and asked if they could please call me if the scarf was found. I also asked who would be responsible in a situation like this — the hotel or housekeeping — if the item was lost during my stay, but I did not receive a clear answer. I made my reservation through Expedia and I have a Gold Status , so I value professionalism and accountability when issues arise. I truly hope the hotel will contact me if the scarf is located. I am happy to provide any additional information that may help recover the item."

"Reliable restaurant with good service."

"Good "

"The property is beautiful and situated in a upscale quiet area of the university. There is a park nearby with a Bosque forest if you'd like to hike and exercise. It is located a little ways from the center of town. So you have to be prepared to allow time for traffic can be bas The staff are all very polite and helpful. There was one that was trying to sell us private tours which we were not interested in. Breakfast was very good. The staff didn't understand English well and told us there was charge for ordering on the menu. So we just ate the continental breakfast. But in retrospect, it should've been included. I traveled with a friend who had his own room. Both our rooms have doors connecting to another room. There is a large space underneath the door . Therefore, the light from nextdoor and noise comes through to our rooms. "

"Casa Jacinta is a lovely property in the leafy green Coyoacan area. It is an old house converted into a hotel. Our two bed room was on the main floor, convenient for stairs. It had two beds and was very spacious, with doors out to the lovely walled garden. It was very quiet. The breakfast was delicious and Sara the cook very nice. It is easy walking distance to the Frida Kahlo museum and Coyoacan historic center. One tip if taking Uber--there is also a Casa Jacinto! Not the same place! Be sure to put in Casa JacintA."

"Excellent customers service "

"Great location. "

"Fast and good check in process. Kind staff. No one to help with bags though. "

"Great service"