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Top notch customer service, excellent location and would recommend for anyone visiting York to see the city. Breakfast was disappointing when comparing to other bits of our stay.
Perfect location. Friendly and helpful staff. Room was very large but somewhat dated. If traveling in a hot period, note that there is no air conditioning. No lift to 1st floor room, but the staff was willing to help take luggage up and down if needed.
Perfect position and literally only steps away from the Minster. Easy access to the typical York city centre ancient shopping streets. The hotel itself is comfortable and well appointed, and the staff were helpful and charming. The only negative point is the minuscule lift which barely holds two people and a suitcase. Valet parking is an additional bonus
The location was fantastic, right next door to York Minster.
Did not like the heat in our top floor bedroom. The room was very comfortable and pleasant and air conditioning was supplied and helped a lot. However we were still very warm!
Great stay staff lovely and room lovely but the only let down for me was the breakfast if you don’t eat fried food or eggs there is not much more choice! The Inn Collection hotels always used to have a fruit platter which was great but they do not do fruit at all now which is a great shame
Janet
Stayed 1 night in Apr 2024
Response from Guest Experience on May 7, 2024
We appreciate your feedback. As a company, we are always looking at ways to improve our guest experience. Please note, your comments will be passed on to those relevant and we hope to welcome you back.
The person checking us in gave us a room with a view over the Minister which was great.
The person who served us breakfast didn't seem to like being there, but breakfast was good.
Elisabet
Stayed 1 night in Mar 2024
Response from Guest Experience on Apr 1, 2024
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.
Service was perfect.free upgrade when we arrived.left luggage while we walked around ghe city after check out..nothing was a problem to the helpful reception..breakfast was lovely with a varied menu.10/10 for my stay..
Mark
Stayed 1 night in Feb 2024
Response from Guest Experience on Mar 4, 2024
Thank you for taking the time to post your review. We are so happy that you had a great time with us!
Great hotel overlooking the Minster and with a very easy walk to all attractions and the railway station. Welcoming staff, warm, cosy and clean room, great breakfast - all round lovely!
Lesley
Stayed 1 night in Feb 2024
Response from Guest Experience on Feb 21, 2024
Thank you so much for your recent review. It made our day!
Lovely hotel with a nice atmosphere and very clean throughout. The room we stayed in was beautiful & spacious.
Plenty of chioce to eat at breakfast and i must say very nice too. The staff are extremely nice & helpful. We also had Sunday lunch while we stayed and im so glad we did, it was delicious 😋
Can't wait to make our 4th visit here as it very central to where we need to be.
Stayed one night during the week. The staff were very friendly and met all our needs. The hotel facilities were very good given the age and history of the building. I was aware of a kitchen extractor in a void at the back of my room but it didnt disturb my sleep. The location is excellent for sight seeing york but there are no parking spaces on site. Vehicles are valet parked once you arrive and returned in about 10 minutes when requested. Hotel food was good but there are plenty of interesting restaurants within easy walking distance. Overall i was happy with my choice and would stay again!
Barrie
Stayed 1 night in Feb 2024
Response from Guest Experience on Feb 21, 2024
Thank you for your feedback. We would love to welcome you back.
Excellent property in a great location, with a warm and fabulous welcome (thank you Frank).
The room we stayed in was large, comfortable and had everything expected.
The only criticism would be the excessive parking charges. Thankfully we were aware of the and took the decision to accept, but still excessive.
A great stay in a recommended property.
Dave
Stayed 2 nights in Feb 2024
Response from Guest Experience on Feb 21, 2024
Thank you for your kinds words. As you'll be aware, the parking within the walls is extremely limited and because of this, we took the decision to offer a stress-free parking solution for our guests. Please rest assured, your comments will be passed on to those relevant.
6/10 Okay
Dean
Traveled with partner
Feb 13, 2024
Liked: Cleanliness, staff & service
Was my 2nd time staying there in a few years but on my last visit I wasn’t happy with the bed. It was two beds pushed together however I booked a double bed online
Dean
Stayed 1 night in Feb 2024
Response from Guest Experience on Feb 21, 2024
Thank you for your feedback. We use zip and link mattresses to give us the flexibility to twin a room if preferred. We hope to see you again soon.
Highly recommend staying here, my room was big and spacious, nicely decorated too. Breakfast was really nice too, whilst sitting you had a great view of the Minster.
Great location too for the shops, Shambles etc.
Thank you
Tom
Stayed 3 nights in Feb 2024
Response from Guest Experience on Feb 21, 2024
Thank you for taking the time to post your review. We are so happy that you had a great time with us!
10/10 Excellent
Anne
Feb 7, 2024
Anne
Stayed 1 night in Feb 2024
Response from Guest Experience on Feb 8, 2024
Thank you for you rating. We would love to see you again soon.
10/10 Excellent
Neil
Feb 3, 2024
Neil
Stayed 1 night in Feb 2024
Response from Guest Experience on Feb 8, 2024
Thank you for your rating. We hope to see you again soon.
So convenient in the heart of the city. Easy walking distance to attractions and restaurants. Used the valet parking, very easy and quick - saved us a lot of effort in finding parking. Staff were great and the meals delicious.
Maree
Stayed 3 nights in Jan 2024
Response from Guest Experience on Jan 16, 2024
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.
A lovely hotel we had a very comfortable 2 night stay, staff all first class, room was well equipped with everything you would need. Location was excellent.
Carol
Stayed 2 nights in Dec 2023
Response from Guest Experience on Jan 16, 2024
Thank you for taking the time and passing on your feedback, it is always gratefully appreciated. We are delighted you enjoyed your experience with us and look forward to seeing you again soon.
The staff were very friendly, responsive and helpful.
The facility is gorgeous, the food is great, staff are wonderful... right in front of the Minster.
Cindy
Stayed 2 nights in Sep 2023
Response from Guest Experience on Dec 19, 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us and look forward to seeing you again soon.
10/10 Excellent
Sharon
Dec 8, 2023
Sharon
Stayed 2 nights in Dec 2023
Response from Guest Experience on Dec 19, 2023
Thank you for rating. We would love to see you again.
My friend and I stay once or twice a year as we love the hotel
Food gòd and staff are great
Fab location and easy for the shops
Short walk from the station
Lynda
Stayed 2 nights in Nov 2023
Response from Guest Experience on Dec 6, 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.
6/10 Okay
Javier
Nov 25, 2023
Liked: Cleanliness
Disliked: Staff & service
Javier
Stayed 1 night in Nov 2023
Response from Guest Experience on Dec 19, 2023
Thank you for taking your time to share your rating.
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.
6/10 Okay
Emma
Traveled with family
Nov 19, 2023
Have stayed here several times over the years snd it’s a good hotel. However, extremely expensive this time and has put me off booking again tbh!
Emma
Stayed 1 night in Nov 2023
Response from Guest Experience on Nov 27, 2023
Thank you for your feedback. It is greatly appreciated. Make sure you keep a look out for any packages we may have on. We would love to welcome you back.
This hotel is a sweet treat - recently refurbished, it has large rroms with ever convenience. They are restful and enjoyable and beautifully appointed
Staff are similarly tops. The valet parking staff were prompt and on the ball. We highly recommend you use them rather than tromping around looking for a rare spot.
The location is prime, right at the foot of York Minster. We strolled over after dinner and had a nearly private experience as no one was there at that hour. It is a gorgeous church and one of the most emotional experiences in a church.
There are restaurants a plenty within an easy walk. Lots of little shops and walking the walls completed our stay.
You cannot go wrong at Dean Court!
Priscilla
Response from Guest Experience on Oct 31, 2023
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.