“Patricia at the front desk was incredible. She went above and beyond to see we had a memorable personalized experience. The locale was gorgeous, especially from the terrace beside the restaurant. The amenities were great, with free cocktail/mocktail nightly, and other options available (including wine and s’mores! at their sister properties. Also, there was a $28 breakfast credit at the sister properties. The room was comfortable, if basic. But the lobby space was fabulous with comfortable...
“No staff available onsite for check-in and check-in instructions were unclear. Staff did not answer the phone when we called the number provided for help. There is no one to ask for extra towels or other amenities.
Room was clean enough but smelled strongly of mildew and the windows did not open so there wasn’t a way to air it out without leaving the front door open.
The hot water was warm at best.
The vanity/mirror in bathroom was mounted so high, I could only see the top of my head. Very...