This is the worst experience I had ever stayed at a hotel, not to mention this is a five star hotel. We checked in late at around 11pm, staff was not welcoming with no smile at all. The woman at the front desk was not helpful and didn’t explain anything and we had to ask for every details.
No escort service and we had to carry our stuffs ourselves all the way through from entering to the hotel and to our room.
When I booked the hotel, we stated there would be three people staying at the same room, but all amenities were for two people only.
After briefly freshen up, we have to go out and asked the concierge to get a taxi for us, he asked us to go outside and grab one on the street, and he refused to lead us where to head to, as the hotel is situated at the center of a shopping complex and it’s late at night, it took us quite a while to find to eat.
Worst part was yet to come, when we got back to the hotel and was taking a shower, I didn’t realize that the drainage was blocked, the bathroom was literally flooded. We had to call the housekeeper to take care of the chaos, she actually complained why we had made such a mess! Unbelievable! Would expect a much better service from a hotel at such price! By the way, the hotel said it’s a room good for 4 people, but this is definitely a standard double room for two!