“Reservamos un suite que en las fotos parece que tiene vista al lago y nos dieron una con vista al parqueo que tenía mucho ruido y no podíamos ni abrir las cortinas porque había gente con carros afuera. La suite tiene una cocina grande donde ni siquiera hay utencilios o cosas básicas como cafetera, tazas o vasos, por lo que no hay ni como usarla o calentar un poco de agua para hacerse un té. Es una lástima que un lugar bonito no le preste atención a pequeños detalles como esos.”
“The room was basic with no AC, but it was sufficient. They did not disable the previous tenants key when I arrived, and his code still worked to enter the room… at 9pm the night I arrived, I entered the room and he came back to enter the room looking for something of his. The staff changed the key code after I requested it, but that should never happen to begin with. Also, be prepared for the cleaning staff to stuff all your things into your suitcase and put it into the closet. Nice to have a...
“This establishment is subpar, lacking air conditioning and an elevator. I was compelled to transport my luggage to the third floor alone using stairs. The hotel is situated adjacent to a mall, resulting in constant external noise from conversations. Throughout the night, the road noise is persistent, making it difficult to sleep. The beds are extremely hard. Despite my extensive global travel experience, I have never encountered a hotel of this caliber, particularly in Colombia. I strongly...
“I'm going to be fair and balanced on my review. First, the check-in was very antiquated, using fill in the blank forms and lack of awareness of who the guests are. Either Orbitz didn't communicate effectively or their system is very lacking. When arriving, I provided my orbits reservation and showed the receptionist the hotel provided email announcing my reservation. After going through all the steps the reception is asked me for payment, which had already been made through the orbits platform....
“They had no AC, signing door was broken. They expected us to sleep with the door open on the first floor. Room was filthy and dirty bathroom had mold.”
“La suit no era. Vista al Jardin estaba a la vía un ruido imposible de soportar en la noche
Tubimos que pagar extra para ser cambiados no hay ningún servicio. A la habitación. Solo en la mañana . ”