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The property is a very nice modern building, with very pleasing decor.
However, the system they force the patrons to use, in addition to the uncaring/irresponsible/disrespectful staff servicing it, makes this one of the worst experiences I’ve ever had in any hotel, of any level, on any country.
Esther
Stayed 1 night in May 2024
6/10 Okay
Rita
May 24, 2024
The staff of night didn’t do a good work when we active. No help in wellcome neither information
Very high-tech hotel where the check-in and check-out were concerned. Please note there is no air conditioning in this hotel especially if you are visiting in the summer can get hot.
Casmira
Stayed 1 night in May 2024
8/10 Good
Gayle
Traveled with group, Traveled with family
May 19, 2024
Liked: Amenities
We really liked it our only complaint was room was hot and couldn't turn air down enough
I loved this hotel! The room was very nice and staff was very helpful and friendly. It is very walkable and easy to get around via train or by foot. I would definitely stay here again.
The lobby was pretty, but the staff always seem to be perturbed when requesting their assistance of any sort. When I booked it spoke of free parking and Continental breakfast, however once checking in, it said, I had to pay for parking and continental breakfast.
Very modern design and environment-friendly setup. The only downside is it was a bit cramped. Bed pushed to the wall under a bookshelf. The room where we stayed is a bit hot even with fan on the high setting.
Do not recommend this place. You arrive exhausted from traveling for hours to find a self service kiosk for check in, no one about to help either. The whole process took almost 20 minutes. Now we are starving & pop by the hotel’s only restaurant to be told there’s only a table at 10 pm, over 2 hours away!? To add insult to injury or injury to insult the elevator doors slammed on me hard brushing my arm! Not to mention that the huge apartment sized rooms pushed one side of the bed up next to a bookshelf! Bizarre & inconvenient!
Seems like a brand new hotel and room was very nice. The self check-in was new and takes a bit to get used to, Took as much time as if someone was doing it at the desk. Would be nice if the coffee machine was free but in a country where mcdonalds and KFC cost as much as a sit down restaurant in the U.S, I guess thats expected.
Overall hotel itself was nice.
tommy
Stayed 1 night in Nov 2023
4/10 Poor
Verified traveler
Business traveler
Nov 8, 2023
Disliked: Staff & service, room comfort
Cold and impersonal
Not so nice to have to use a machine to check in. Uncomfortable synthetic bedding and broken lamps.
Checking in on the kisok should not take so long as most people are drained after traveling. There should be someone at the front desk to assist people about any questions navigating the area. Also the lighting in the room was more on the dim side.
Dear Debashish,Your gracious review brightened our day! We're delighted that your recent stay was to your satisfaction. We eagerly await the pleasure of hosting you again soon.Warm regards,
Dear Dimitrios,We wanted to express our sincere gratitude for your kind review. It's heartening to know you had such a positive experience during your stay. We eagerly await the pleasure of serving you again on your next visit.Kind regards
Dear Tuschai,We are genuinely grateful for your kind review. It's a pleasure to know you had a wonderful stay with us. We eagerly await your return.Warm regards,
10/10 Excellent
Gaurav
Oct 12, 2023
Gaurav
Stayed 1 night in Oct 2023
Response from Front Office Team on Oct 23, 2023
Dear Gaurav,We are delighted by your lovely review. Your words are deeply appreciated, and we are excited to welcome you back in the near future.Warm regards,
This is kind of property thay would ruin the entire brandname of Radisson hotel and chain. Atleast in North America, Radisson is amazing and is expected to provide certain level of service. This oarticular hotel was inconvenience at best.
1. They made us self check in on arriving from a 12 hour road trip
2. The room had spider webs
3. Zero Toiletris provided
4. I had to plug in and connect lights after entering the room
5. Parking charges are incredibly high
6. Bed is uncomfortable
7. AC Stopped working past midnight
I personally wouldnt stay here even if Radisson pays me $1000. Out of 12 hours in the room, i was fiixng things for 4 hours.Tried going to reception and there was a line up of people who were complaining
Paras
Stayed 1 night in Sep 2023
Response from Front Office Team on Oct 23, 2023
Dear Paras,Thank you for providing some additional context regarding your experience at the Radisson property. I appreciate the information, and it helps clarify certain aspects of your review:Self Check-In: If the self-check-in was a deliberate concept chosen by Radisson for this specific property, it's important for guests to be informed about this in advance. Clearly communicating this approach can manage expectations and reduce potential inconveniences.Cleanliness: While Radisson maintains high standards, it's encouraging to hear that they should prioritize cleanliness. It's essential that any issues with cleanliness, such as the presence of spider webs, are addressed promptly.Toiletries: It's good to know that toiletries are available at the reception. However, it's also important for the hotel to ensure that guests are aware of this, so they can easily access the necessary amenities.Room Maintenance: Lights and other room features should indeed be well-maintained. Ensuring that everything is in working order upon check-in is crucial to provide a comfortable experience for guests.Parking Charges: If the parking charges are in line with the regular prices in the region and not significantly higher than neighboring properties, that's a fair point to consider. Clear communication about parking fees can help manage guest expectations.Bed Comfort: Bed comfort can be subjective, but it's still essential for the hotel to regularly assess the quality of their mattresses and bedding to ensure a good night's sleep for all guests.AC Issues: If the property's air circulation system is regulated by Swiss law, it's important for guests to be informed about this in advance. Understanding the reason behind the AC settings can help guests adjust their expectations.Thank you for sharing these additional details. It's clear that there are unique aspects to this Radisson property, and managing guest expectations through clear communication is key to providing a more positive experience for all guests.kind regards
6/10 Okay
Rakesh
Business traveler
Sep 28, 2023
Liked: Cleanliness
Could have been better...
I was disappointed there were no toiletries avialble in the room.
I was charged double room tax , location was ideal for my business
Rakesh
Stayed 1 night in Sep 2023
Response from Front Office Team on Oct 23, 2023
Dear Rakesh,We apologize for the inconvenience, our team our side is available 24/7 for any concerns, regarding the double charge on your room tax. Please contact our property directly so that we can promptly address and rectify this issue for you. Your satisfaction is important to us, and we appreciate your understanding. Thank you for bringing this to our attention.Kind regards
6/10 Okay
Rahel
Sep 28, 2023
Disliked: Staff & service
It was close to train station
Rahel
Stayed 2 nights in Sep 2023
Response from Front Office Team on Oct 23, 2023
Dear Rahel,Thank you for taking the time to leave a review. We appreciate your feedback and hope to see you again in the future.Warm regards
If you are looking for privacy, efficiency and comfort with easy transport links this hotel is perfect. As the staff are polite and helpful the automated check in system is easy and efficient which means there is no need to speak to anyone. The rooms are comfortable and provide everything you could need.
Anita
Stayed 1 night in Sep 2023
Response from Front Office Team on Oct 23, 2023
Dear Anita,We're thrilled to hear that you had a fantastic stay with us! Your kind words mean a lot to our team, and we're delighted that you had such a positive experience. We look forward to welcoming you back in the future. If you have any specific highlights or suggestions to share, please feel free to let us know. Thank you for choosing our hotel!Best regards