Houtskar Island Adventure Vacations

They had an active water leak from the ceiling, I received a room change whoich at first I didn't want because I was tired and just wanted to sleep, however I changed my mind when the plumber came right away and removed the huge ceiling vents. I didn't want to risk breathing in whatever was in that vent, but the female at the front desk got annoyed and told me she had no room available when she had sent the new room key with the bellhop 2 minutes prior ( I had sent the new keys back since I was too tired to move), so this woman at the front desk stated I refused to move earlier so therefore she no longer had a room. I let her know that I would accept the room she alloted earlier, to which she insisted I could no longer get. I had to firmly state " when the bellhop comes back to the front desk with the keys to room 24.. to send those same keys back because the bellhop just left the room and could not have gotten back to the main floor from the19th floor so quickly". We moved to the next room, then later on prior to going out, mid-shower, after soaping up with bathgel the water stopped flowing from the shower head. I called the front desk to let them know. I made sure I stayed calm and went out from the hotel hoping the water issue would be resolved before I returned, god knows I didn't want to move my suitcases again.

It’s okay but feels outdated

Staff was awesome and helpful

Really nice and clean

Everything was excellent. Rooms were clean and staff was courteous

Everything was excellent. Rooms were clean and staff was courteous

The room has an 1/2 drank waterbottle and cleaning rag next to it. When I checked in the cleaning service ladies were bickering Nextdoor about something. I let the front desk know all the details and they said they would look into it. I’ve stayed there before, but for a nice hotel, that should happen and with no remedy. I’ll probably go to Fontainbleau next time when looking for a 5 star.

The staff was very helpful and courteous. I booked a smoking room, and they put us in a non smoking room. They corrected the error in record time. The right hand sink in the bathroom drained very slowly. The ice machine on our floor went out on Sunday, and they were working on it immediately, and my wife was able to get ice for her drinks on Monday. The room was very nice, although the TV did not get more than one channel. Room service was good, but expensive. Two burgers with fries, and four non alcoholic drinks was $238.00 dollars.

Just Great!! Thank you

Everyone we encountered during our time at Treasure Island was wonderful, room was nice and clean and Mystere was right down stairs to enjoy once again.

They had an active water leak from the ceiling, I received a room change whoich at first I didn't want because I was tired and just wanted to sleep, however I changed my mind when the plumber came right away and removed the huge ceiling vents. I didn't want to risk breathing in whatever was in that vent, but the female at the front desk got annoyed and told me she had no room available when she had sent the new room key with the bellhop 2 minutes prior ( I had sent the new keys back since I was too tired to move), so this woman at the front desk stated I refused to move earlier so therefore she no longer had a room. I let her know that I would accept the room she alloted earlier, to which she insisted I could no longer get. I had to firmly state " when the bellhop comes back to the front desk with the keys to room 24.. to send those same keys back because the bellhop just left the room and could not have gotten back to the main floor from the19th floor so quickly". We moved to the next room, then later on prior to going out, mid-shower, after soaping up with bathgel the water stopped flowing from the shower head. I called the front desk to let them know. I made sure I stayed calm and went out from the hotel hoping the water issue would be resolved before I returned, god knows I didn't want to move my suitcases again.