Borneo Adventure Vacations

Courteous staff Spacious room/flat

The resort staff services were perfect! From from desk to cleaners to security to waiters etc. were all very good. The facilities were a bit old. Inhouse Wifi connection was poor. Only 1 restaurant for you throughout your stay. But the food were delicious! There is no way to walk out of the resort area. Basically you are confined within the resort compound. The management & staff took very great efforts to preserve and enhance the environment and natural eco system. Well done to the team!!

We were a group of nature lovers who were using this as a three night stay to get used to the temperature and time change upon arrival in Borneo. Loved the grounds and snorkeling right from the beach. Fantastic nature center staffed by several biologists. The food options were a bit pricey but we were expecting that. The grounds were very birdy and we found two Borean Pit Vipers. The mangrove tour was fantastic. Room is very good quality for the price.

While the setting is undeniably beautiful and the staff are mostly genuinely friendly, the experience itself was surprisingly uneven and not at all 5-stars. The food setup itself is super confusing. Many of the restaurants were closed and only one open each night, which caters to the all-inclusive guests. So if you’re a la carte, you’ve got to sit amongst a buffet and wait 40 minutes for every meal. And because of the location you don't really have a choice but to eat there. We often had to ask for things more than once before they appeared. The wine we ordered one night was also off, and dinner often arrived cold because it took so long. The staff were really kind and polite throughout, but it always felt like the service was running a few steps behind. Happy hour was a bit of a letdown too, with like 5 drinks which were all pretty terrible – a Carlsberg can?! Come on… The check-in also felt disorganised, with no greeting or sense of welcome. It wasn’t rude, just oddly flat for a place that trades on hospitality. When we checked in we even found blood on the sheets. So not a great start. The people working there were mostly lovely, but the whole place seems to be struggling with timing, communication and organisation. It’s not 5-star really and if you're not doing all-inclusive I wouldn't bother.

Everything good and tidy

While the setting is undeniably beautiful and the staff are mostly genuinely friendly, the experience itself was surprisingly uneven and not at all 5-stars. The food setup itself is super confusing. Many of the restaurants were closed and only one open each night, which caters to the all-inclusive guests. So if you’re a la carte, you’ve got to sit amongst a buffet and wait 40 minutes for every meal. And because of the location you don't really have a choice but to eat there. We often had to ask for things more than once before they appeared. The wine we ordered one night was also off, and dinner often arrived cold because it took so long. The staff were really kind and polite throughout, but it always felt like the service was running a few steps behind. Happy hour was a bit of a letdown too, with like 5 drinks which were all pretty terrible – a Carlsberg can?! Come on… The check-in also felt disorganised, with no greeting or sense of welcome. It wasn’t rude, just oddly flat for a place that trades on hospitality. When we checked in we even found blood on the sheets. So not a great start. The people working there were mostly lovely, but the whole place seems to be struggling with timing, communication and organisation. It’s not 5-star really and if you're not doing all-inclusive I wouldn't bother.

The resort staff services were perfect! From from desk to cleaners to security to waiters etc. were all very good. The facilities were a bit old. Inhouse Wifi connection was poor. Only 1 restaurant for you throughout your stay. But the food were delicious! There is no way to walk out of the resort area. Basically you are confined within the resort compound. The management & staff took very great efforts to preserve and enhance the environment and natural eco system. Well done to the team!!

We were a group of nature lovers who were using this as a three night stay to get used to the temperature and time change upon arrival in Borneo. Loved the grounds and snorkeling right from the beach. Fantastic nature center staffed by several biologists. The food options were a bit pricey but we were expecting that. The grounds were very birdy and we found two Borean Pit Vipers. The mangrove tour was fantastic. Room is very good quality for the price.

Courteous staff Spacious room/flat

Everything good and tidy

Fantastic staff made our stay memorable. All were friendly, courteous, helpful and went the extra mile. Would definitely return