Polynesia All inclusive Vacations

Amazing staff!! Room was chilly despite the heat being on and high, better windows definitely needed, other than this, no complaints!

The beds were comfy, staff was outstanding, and it was far enough away from the busy parts of the city and yet comfortably close enough to everything!

Staff was awesome and helpful

Clean, spacious. Location is great. Staff is wonderful. I would recommend

Clean room, close to Times Square. Staff upon arrival wasn’t very friendly. Acted like it was a problem to check in early, even tho we were paying the extra $50 to do so. Very nice tho when I needed an extra blanket. Not really a restaurant here, only a bar. And a resort fee is added once you get to the hotel.

The room was spotless, all the staff were helpful and courteous. Madison the manager went out of her way to accommodate us when there was a small maintenance issue which meant we were not able to stay in the room we had booked. She was very helpful and found us a delightful accommodation, making the 5 day stay a warm and welcoming experience. I will be booking here again.

Lovely staff. Incredible property. The hype is real. This is by far and away the nicest property we’ve stayed at in Manhattan in a long time.

Room was clean and the balcony was great. The Front desk was friendly, responsive and courteous and concierge was extremely helpful and took time answering questions and printing directions. However, what impressed us the most was how Tien and he colleagues at the front desk and security found and held my daughter's all-important headphone - after we failed to do so during check out. They had packaged, taped, labeled, recorded and stored the lost/found item very professionally. It proved the hotel has an established customer-care process beyond providing food and clean rooms. My daughter expressed how grateful she was to the hotel staff.

I reserved two bed in one room and when we got into the room, it was only one bed. Calling the concierge for assistance, they told me to go back to the front desk. It was very inconvenient for me.

Staff was awesome and helpful

Easy check in, the room was clean and beautiful and we had a lovely view of the mountains and Top Golf! We had a fabulous experience! The room was exactly what we were hoping for and the service from the valet, bellman and front desk was helpful and seamless! Everything was great!