West Bergen All inclusive Vacations

Nothing to dislike. This was my 2nd home until it was shut down. Reopened in May so of course after bouncing around other hotels in the area I'm back where I belong. Welcomed by Nelson and Sam when I walked in. New at reception was warmly welcomed by Gezennia. Went to the new bar area to see Javier. Nice renovated room on the 25th floor. Hotel renovations are great. As a Broadway fan close to All Broadway theatres and TKTS for discounted tickets. Plenty of restaurants for meals in all price points. If you enjoy quiet and a friendly staff in a newly renovated hotel check out ROW NYC you won't be disappointed.

Carpet stains in my room. Bed makes too much noise and is bent. Couldn't even turn without it making a bunch of noise. My bed more noise then Timesquare.

We very much enjoyed our stay at the Hotel Park Ave. The rooms, amenities & staff were great. However, we will not be going back due to their dodgy billing practices. First, be warned: if you use a debit card you will get screwed (had they warned me, I'd have used a credit card)! Usually, one essentially pays for the room at check-in + deposit (usually around $200), which generally gets reimbursed upon checkout if there are no outstanding fees/damage. This hotel withdrew the funds for the room rental + deposit from my account via debit, but did NOT apply the funds to pay my bill. So, upon check-out, they required me to pay the room fee AGAIN, reporting that the total withdrawn (2 nights plus a $450 security fee!) would be returned in 5-7 days. They informed me this is "standard practice" in the hotel industry. Really? I stay in hotels frequently, I've never experienced this. (I have occasionally had the security deposit held for a week before being returned, which seems to be a NYC thing). But to have the room fees withdrawn but NOT applied to the bill is absurd. Suffice to say this was very frustrating. So much for the great rate I got through Expedia, by the way! It doesn't feel so great when they're holding almost $1000 hostage for a week. So, despite an enjoyable stay otherwise, I won't be staying at the hotel in the future due to their dodgy & inconvenient billing practices. Definitely left a bitter taste after an otherwise great weekend in NYC.

The hotel / view / staff were all amazing. Would stay here again and highly recommend.

Everything was clean and staff was helpful. Only negative i would say if there is one is that the AC did not have an automatic function. You had to manually turn on or off if you got hot ot too cold in the room