캡트리 아일랜드 아동 동반 여행

직원분들의 대응과 대처가 아주 만족스러웠습니다

Overall Rating: 3 out of 5 ​The hotel lobby was decent, but compared to global hotel standards, the guest rooms feature cheap finishes roughly on par with a low-end motel. The bathroom design allows light to leak out when used late at night, which disturbs other guests' sleep, and the flooring is made of cheap vinyl tiles. Overall, the room quality is simply substandard. ​As for the service, the lobby staff urgently needs to be retrained in customer service. While they can handle basic administrative tasks without issue, they fall far short of global standards when it comes to proactively identifying and resolving customer inconveniences with a welcoming attitude. ​This level of quality and service might pass in a local market, but it is highly uncompetitive in Times Square, an area saturated with major hotel chains. On a final note, from a management perspective, minimizing capital investment might yield short-term profits, but in the long run, the RIU brand will inevitably be stigmatized as a cheap, low-end hotel. ​I strongly advise you to start over with your employee training on a global scale.

친절한 직원들과 맛있는

깨끗하고 조용함, 4가족이 사용하기에 불편함이 없음. 간단한 조리도 가능하나 냄비나 프라이펜등은 없어서 구매해서 사용했음

The Evelyn Hotel was old world class in the perfect midtown location. We were greeted by staff and treated with kindness and respect the entire stay. They worked with us to provide an early check-in, provided water, and clear communication about the amenities. The room was clean, cozy and comfortable. We loved having heated floors in the bathroom, and the ability to open windows and control the A/C. We came and went often and the doormen were always there to greet us with a smile and open the doors for us. We enjoyed a light breakfast each morning which was excellent. I think they could offer a few more choices, but the items we had were healthy and delicious. I highly recommend this hotel and definitely would stay here again.

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