East China Kid friendly Vacations

Generally I stay here once per year. Overall I love the location and that’s the main reason I come back… very walkable to Nanjing Rd - Suzhou river - people square station. Nice rooms - cooking appliances. Only issue I had on this particular trip was the wifi… never seemed to work that well as it had previously.. it’s one network across the hotel rather than individually for rooms.

Overall, we had a pleasant stay at the Shanghai Marriott Marquis. The location is excellent and makes it a great base for exploring the city. Our room was a good size and offered the level of comfort you'd expect from a Marriott property. That said, there were a few areas that could be improved. Housekeeping was a little inconsistent. On more than one occasion, the soap or shower gel dispensers weren't refilled, and some glass surfaces still had water marks, as though they had only been wiped over quickly. These are relatively minor issues, but they're not what you'd expect from a hotel of this standard. The concierge team could also be more proactive. A warmer welcome and a few more smiles would make guests feel much more valued. Unfortunately, the member of staff responsible for arranging taxis was particularly rude to my wife, which was disappointing and something I hope management addresses. One thing that genuinely surprised me was that the final bill was calculated using the exchange rate on the day of checkout rather than check-in. I'd recommend paying upfront if possible, unless you're happy to take the risk that exchange rates move in your favour. Finally, be aware that the hotel's laundry service is exceptionally expensive. I'd strongly recommend using one of the many local laundries instead, as you'll save a significant amount. Despite these criticisms, the hotel still provides the quality and comfort you'd expect from Marriott and I would return.

The staff at this property are exceptionally friendly and helpful. Special recognition goes to the club lounge Team, particularly Marjory and Nina, for their outstanding attentiveness and superior service. Also the breakfast at the Jasmine is outstanding, so is the above and beyond service.

Very unique rooms i must say the bailman amenities we're amazing.

Overall, we had a pleasant stay at the Shanghai Marriott Marquis. The location is excellent and makes it a great base for exploring the city. Our room was a good size and offered the level of comfort you'd expect from a Marriott property. That said, there were a few areas that could be improved. Housekeeping was a little inconsistent. On more than one occasion, the soap or shower gel dispensers weren't refilled, and some glass surfaces still had water marks, as though they had only been wiped over quickly. These are relatively minor issues, but they're not what you'd expect from a hotel of this standard. The concierge team could also be more proactive. A warmer welcome and a few more smiles would make guests feel much more valued. Unfortunately, the member of staff responsible for arranging taxis was particularly rude to my wife, which was disappointing and something I hope management addresses. One thing that genuinely surprised me was that the final bill was calculated using the exchange rate on the day of checkout rather than check-in. I'd recommend paying upfront if possible, unless you're happy to take the risk that exchange rates move in your favour. Finally, be aware that the hotel's laundry service is exceptionally expensive. I'd strongly recommend using one of the many local laundries instead, as you'll save a significant amount. Despite these criticisms, the hotel still provides the quality and comfort you'd expect from Marriott and I would return.

The staff at this property are exceptionally friendly and helpful. Special recognition goes to the club lounge Team, particularly Marjory and Nina, for their outstanding attentiveness and superior service. Also the breakfast at the Jasmine is outstanding, so is the above and beyond service.

Property is not being well maintained. 2 elevators broke for a week. Rooms aged, outlets not working, switches not working, loose faucets, carpets aged and worn out, it would be ok for ine night, but I stayed for 2 weeks, making my stay very unpleasant.

Very convenient for the subway I’m very reasonable