Downstate New York Kid friendly Vacations

The room, hallways, and fixtures look a bit worn. Exposed wires in the room in corner. Easy to work AC. Check in with Junior was fabulous. Elevator is a bit of a challenge, I met so many guests that couldn't figure out the elevators and a bit long for the upper floors. You have to go to a touch pad to put in your floor and then it will go to designated floor, once in the elevator it has no buttons. I had extra time before appts and I was able to lounge in the upstairs which has a stair lounge area like the Public Hotel. I was able to work on my laptop and make calls like many others that were there. The Percy which is their cafe closes too early.

Do not stay here. The tv in the room wasn’t syncing to my stream service, shower pressure was horrible, coffee in the lobby was not drinkable, older lady at the front desk was rude. All this and they still charge you $45 per day for “resort fee”?!?! What a joke. Never again will I stay here.

I love the location to be near my daughter in Murray hill. I didn’t like that I arrived at 9:30am on a Tuesday and they didn’t let me check in early even though rooms were available. She said it would be an early check in charge. I usually stay at Bonvoy properties and that would never happen. The room was fine. The bed and pillows very comfortable and the halls clean. Lobby nice sitting areas and friendly staff at the door. Overall good

While this hotel probably has the most central location for our purposes, we encountered several things that dampened our enthusiasm for this establishment. The first room we were given had a very "lumpy" mattress. When my wife requested a room change, the staff was very helpful and gave us another room with a much more comfortable mattress. We did find that the carpet in the room probably deserves to have a proper shampooing. During our trip, we encountered two days with quite heavy drizzling and unseasonable cold weather, something we did not prepare for. When we asked to borrow umbrellas from the reception, we were told that the hotel does not provide such amenities. In our travels, every hotel we have stayed in provided umbrellas for the use of guests. To us, this is a very basic item to offer. I hope that the hotel would consider this comment. Again, the hotel does have much to offer, not the least of which is its central and very convenient location.

Un excelente hotel, céntrico y al lado de muchos bares y restaurantes. Times Square a la vista de la habitación y un servicio de primera.