Caribbean Islands Luxury Vacations

Second time there, but we where disheartened with the lack of bar service at the pool areas. Last year we were asked about drinks several times throughput the hour. This time, about once an hour. The staff within Beloved were very shourt handed and took almost 30 minutes to get water or soda after sitting down.

Beautiful Property, Not a True Luxury Experience At $1,500+ per night, the expectation is a seamless luxury experience. Casa de Campo is visually beautiful, but service and value did not match the price. Check-in required a 25+ minute wait for a “concierge check-in”, while 2 front desk agents remained unoccupied, yet there was no meaningful property overview or proactive assistance. The room was standard at best and consistently humid. We had booked expecting a hot tub, but only select rooms in another section section of the resort have them. Even after a partial adjustment through Expedia, the value was not there. The main pool shows visible wear, and overall upkeep does not reflect a luxury rate. Concierge service lacked initiative. When restaurants were full, we had to prompt alternatives. There was also confusion about what our stay included, despite the high rate, it covered no meals or experiences, only the room and a golf cart. Dining was good overall. Breakfast at Lago stood out thanks to Jael, who delivered the only truly five-star service we experienced. The property and golf course are beautiful, but service precision, clarity, and overall value fall short of true luxury standards.

It is a wonderful place to stay! Loved the room with the swim up pool. The beach is a few minutes away but they have a free shuttle going to the beach and to their other resort. The all inclusive was wonderful, they even stock your room with drinks and snacks. You should be aware that if you only speak English, you may have some communication issues. Most of the staff speak Spanish and very little English.

Room was great, staff were mostly great

The RESORT was great, overall. Very well maintained, and exceptionally clean grounds. The Jr. Suite was big and everything was clean and refreshed by housekeeping each day. We enjoyed the Pool Bar each day and was entertained by Ismael, our bartender. Great drinks, fabulous atmosphere. Our Butler, Alfaro, attended to our needs and was quick to make things happen. The only disappointment was the food. It was mainly pretty bland, with the exception being 9 Doors Restaurant which was very good.

Beautiful Property, Not a True Luxury Experience At $1,500+ per night, the expectation is a seamless luxury experience. Casa de Campo is visually beautiful, but service and value did not match the price. Check-in required a 25+ minute wait for a “concierge check-in”, while 2 front desk agents remained unoccupied, yet there was no meaningful property overview or proactive assistance. The room was standard at best and consistently humid. We had booked expecting a hot tub, but only select rooms in another section section of the resort have them. Even after a partial adjustment through Expedia, the value was not there. The main pool shows visible wear, and overall upkeep does not reflect a luxury rate. Concierge service lacked initiative. When restaurants were full, we had to prompt alternatives. There was also confusion about what our stay included, despite the high rate, it covered no meals or experiences, only the room and a golf cart. Dining was good overall. Breakfast at Lago stood out thanks to Jael, who delivered the only truly five-star service we experienced. The property and golf course are beautiful, but service precision, clarity, and overall value fall short of true luxury standards.

Room was great, staff were mostly great

The room swim out room was amazing! Also, our butler Dawar was the best and is one of the many reasons we will be returning!

Beautiful Property, Not a True Luxury Experience At $1,500+ per night, the expectation is a seamless luxury experience. Casa de Campo is visually beautiful, but service and value did not match the price. Check-in required a 25+ minute wait for a “concierge check-in”, while 2 front desk agents remained unoccupied, yet there was no meaningful property overview or proactive assistance. The room was standard at best and consistently humid. We had booked expecting a hot tub, but only select rooms in another section section of the resort have them. Even after a partial adjustment through Expedia, the value was not there. The main pool shows visible wear, and overall upkeep does not reflect a luxury rate. Concierge service lacked initiative. When restaurants were full, we had to prompt alternatives. There was also confusion about what our stay included, despite the high rate, it covered no meals or experiences, only the room and a golf cart. Dining was good overall. Breakfast at Lago stood out thanks to Jael, who delivered the only truly five-star service we experienced. The property and golf course are beautiful, but service precision, clarity, and overall value fall short of true luxury standards.

Room was great, staff were mostly great

The RESORT was great, overall. Very well maintained, and exceptionally clean grounds. The Jr. Suite was big and everything was clean and refreshed by housekeeping each day. We enjoyed the Pool Bar each day and was entertained by Ismael, our bartender. Great drinks, fabulous atmosphere. Our Butler, Alfaro, attended to our needs and was quick to make things happen. The only disappointment was the food. It was mainly pretty bland, with the exception being 9 Doors Restaurant which was very good.