San Francisco Luxury Vacations

Overall stay was pleasant.

It was a wonderful experience! All the staff were friendly, helpful, and had excellent communication. Jane at the front desk gave us a warm welcome, Ivan was very accommodating in assisting us to our room, and Nels the pool attendant was a pleasure to talk to. Housekeeping’s Ceejay was always quick to assist, while Jerome promptly resolved a hot water issue and later handled our check-out smoothly, even addressing our concerns with the manager. Special thanks to the whole team for making our stay truly memorable!

My wife and I decided on the last minute to include Cebu in our Asian Travel visiting from Canada. A fried of mine who is base out if Cebu City and works as Medical Director offered his corporate contact at another 5 star resort. The discounted price was actually lower than The Reef. However, getting answers from our inquiries went by unanswered or very delayed. In spite of the attractive pricing, we decided to look for another property. Mr Joshua Lumapas was excellent in his response time and offered suggestions on how to make our visit even more memorable. The client engagement was quick, concise, and very approachable. He made its very easy decision to choose The Reef at that point. Upon arrival at the property, I had the pleasure of meeting and engaging with Mr. Glenn Ylanan and Miss Rose Brusas. It set the tone foe what would be a very memorable weekend. Both Mr Ylalan and Miss Brusas made my wife and I very welcome by their engaging smile and wonderful service. We wished we had more time at the resort to enjoy the view and the hospitality. All 3 stellar employees are excellent brand ambassadors of your company. While a lot of what they exhibited is innate to their personalities, I am sure the training and culture provided by Management has a lot to doing with it. We look forward to our next visit and experiencing more of the professionalism and welcome from employees like Glenn, Rose, and Joshua.

Very good breakfast, convenient area

I stayed at this hotel in Lapu-Lapu for one night after landing late at Mactan-Cebu airport. They provide good value for your money with the round-trip airport shuttle and an affordable but good all-day breakfast (eggs, toast, fruit, hot drink). The staff are friendly and accomodating, and the room was comfy, clean, and equipped with AC, TV, wifi, universal power outlets, bottled water, kettle, and toilletries. They even ugraded my room and extended my check-out time because of how late I arrived, which is very considerate. I did not go outside of the hotel as I was only there briefly and I'm not familiar with the area. One area for improvement is the water pressure and temperature control of the shower. There is hot water, but it takes time to come out, and the water pressure is low. Overall, great experience.

Limited parking that requires a fee for parking overnight. Several minor maintenence issues with the room.

It was a wonderful experience! All the staff were friendly, helpful, and had excellent communication. Jane at the front desk gave us a warm welcome, Ivan was very accommodating in assisting us to our room, and Nels the pool attendant was a pleasure to talk to. Housekeeping’s Ceejay was always quick to assist, while Jerome promptly resolved a hot water issue and later handled our check-out smoothly, even addressing our concerns with the manager. Special thanks to the whole team for making our stay truly memorable!

great hotel, great restaurants on site and great room. Not walkable outside the hotel, get a taxi or Grab

Overall stay was pleasant.

This was my first stay at the Seda Ayala Mall. Loved it! The only down side was the construction and the closer of the pool.

Very good breakfast, convenient area