Southern Highlands Mountain Vacations

Unfortunately our stay was not the best. Upon arrival into the room we immediately found an iron stain on one of the bedside tables. My sister dropped something and when she picked it up found dog food under the bed. The bathroom sink leaked to the point multiple towels were needed just so we did not slip and even though i booked a room for 4 people, 2 twin beds we got 1 single blanket. It was well after reception closed when we realised so we had no choice but to deal with it. Staff were apologetic when we notified them but all we got told was the maintenance person knew about the tap, hopefully it gets tidied up. At first i tried to pass it off, we paid $300 for the room but after i have thought about it im pretty frustrated. The staff were lovely but the amenities were not great. Look elsewhere if you can.

Room is old and breakfast was ordinary.

Ace is an excellent brand

We stayed over the recent wet windy weather it was so easy and relaxed and easy for me to get to my work meetings

Unfortunately the lifts were really out of order during my stay, and for being a 5 star hotel the amenities were pretty poor poor pool and gym but staf were friendly and helpful and breakfast was good and had a good variety

I stay here every few weeks for work and it’s gets better each time. The staff, especially Deepak at the front desk, are incredible. The hotel is spotless and the facilities and dining options are always fabulous. Highly recommend!

Ace is an excellent brand

Unfortunately the lifts were really out of order during my stay, and for being a 5 star hotel the amenities were pretty poor poor pool and gym but staf were friendly and helpful and breakfast was good and had a good variety

A charming little hotel smack bang in the middle of Sydney. Short walk to town hall station and darling Harbour. We, husband and the wee one stayed in a 1 bedroom apartment room and had an excellent time

Excellent hotel and location!

Very helpful and friendly staff.