Saint Helen's Island Scuba Diving Vacations

Good location and helpful staff

This was the most beautiful hotel! There is a delicious scent pumped throughout the hallways and lobby and the rooms are impressive. French doors to the classic black and white faux marble bathroom (in our executive suite) with a separate soaker tub and gorgeous Balmain bath products. A chaise lounge to lay on in your bath robe and the most heavenly mattress to sink into for a good nights rest. My daughter and I had the best sleep here during our visit in Montreal. I would highly recommend this beautiful luxury hotel, it was the highlight of our long days to return back to this level of comfort.

Unfortunately, the service did not meet our expectations. Aside from the bellman, the bellwoman (who greeted guests at the front entrance), and the housekeeping team, who were all excellent, the rest of the staff were not accommodating or particularly helpful. The front desk staff, in particular, provided very little guidance and lacked warmth and friendliness. We often felt as though we were inconveniencing them when asking questions. A welcoming and knowledgeable front desk team can make a significant difference to a guest’s experience, and unfortunately, that was lacking during my stay.

This was the most beautiful hotel! There is a delicious scent pumped throughout the hallways and lobby and the rooms are impressive. French doors to the classic black and white faux marble bathroom (in our executive suite) with a separate soaker tub and gorgeous Balmain bath products. A chaise lounge to lay on in your bath robe and the most heavenly mattress to sink into for a good nights rest. My daughter and I had the best sleep here during our visit in Montreal. I would highly recommend this beautiful luxury hotel, it was the highlight of our long days to return back to this level of comfort.

Unfortunately, the service did not meet our expectations. Aside from the bellman, the bellwoman (who greeted guests at the front entrance), and the housekeeping team, who were all excellent, the rest of the staff were not accommodating or particularly helpful. The front desk staff, in particular, provided very little guidance and lacked warmth and friendliness. We often felt as though we were inconveniencing them when asking questions. A welcoming and knowledgeable front desk team can make a significant difference to a guest’s experience, and unfortunately, that was lacking during my stay.