로스 앤젤레스 카운티 비치 시티 스키 여행

While the hotel's location was decent and the overall stay was okay. But, the staff was extremely rude. Despite having advance booking benefits, they never informed me about them beforehand and only mentioned them after I brought it up myself. Furthermore, upon arrival, I paid the deposit and the staff confirmed everything was fine before completing my check-in. However, the next morning, they disabled my key card without any prior notice, claiming there was an issue with the deposit payment. Even though I was already checked in and staying in the room, no staff member bothered to contact or visit me to explain the situation. They simply deactivated my key without a word, leaving me locked out of my room after breakfast. I had to go down to the reception myself to figure out what was going on. My accommodation fee was already fully paid, so I had no idea why this was happening. To make matters worse, the staff spoke to me without even looking at my face, acting as if the fault was entirely mine. In the end, I had to re-process the deposit payment. It has now been almost four months since I checked out, but that deposit has still not been refunded. It was absolutely the worst experience.

친절하고 내부시설도 깨끗하며 조식과 해피아워제공도 좋았습니다. 다음에도 이용하고싶고 또 추천하고 싶습니다. 다만 도로변쪽에 룸이라 소음이 다소 발생했습니다.

직원분들도 친절하고 시설도 나쁘지 않았지만 층간소음이 심해서 편하게 쉴수 없었던 점이 아쉬웠다

직원들의 대응이 적극적이고 친절합니다. 시설이 매우 깨끗합니다. 도보로 접근 가능한 가까운 곳에 마켓들이 있어 필요한 식품이나 물품구매가 매우 편리합니다.