Middlesex County Waterpark Vacations

There is no room service on the Grand side. That was very disappointing. Other than that, the experience was real and overall satisfying.

I enjoy staying on the Luxury side and having the option to visit the Grand side as well.

Staff is friendly. Edmund the one that stocks the fridge is Amazing. We had a cockroach in our room. They refused to let us get a new room. Sent a man with bug spray. Sprayed where we saw it left and house keeping mopped. Room older some moldy spots in bathroom. Ate at the italian restaurant server never brought us drinks. Asked more than once. Went and got them ourselves. Went to the sports bar waited over and hour and no one would serve us. Had to go to our room and order room service. Which is $18 a plate.My friends room a pipe busted in the bathroom. Also someone charged a bottle of wine to their room. Took talking to 2 people to get the charge removed. Its an okay place thats it.

First point of contact matters and unfortunately the staff member that I had upon checkin failed to provide a pleasant and welcoming tone. Lamar was very abrasive in her responses, the check in felt rushed. I had hoped to experience a different staff member during check out to see if I noticed a difference but unfortunately I checked out with the same front seat staff and her demeanor was exactly the same. I also had an issue with the app and was unable to log in and instead of assisting me, she directed me to guests services. The lady at guests services stated, I needed to give the app time. I have traveled to many places and have never heard of such a thing. Once I got to my room, I called guests services and was able to speak with Ashley who was extremely helpful and realized the error I was having during checking in on the app was the name they used vs my full last name. The resort was beautiful and the various restaurants offered was great to see. It would have been nice to maybe know the menu for the buffet in advance so we can decide which days we wanted to try a restaurant as the oxtail was amazing but we weren’t able to get it again. Overall, the stay was good but I think the customer service could have been better which is what I stated to Xavier while we waited for our transportation. There were two extremes, staff that were abrasive, unwelcoming and quite rude then those who were really nice, inviting and contributed to making the experience a good time.

Fantastic property, but we had a few issues that needed to be dealt with. Firstly, our rooms had a smell of mold/mildew. We were initially told that the resort was full but after being adamant about the issue as being a health issue, a room opened up suddenly. Once we switched rooms things were good. The staff in general were fantastic and the food was good.

First point of contact matters and unfortunately the staff member that I had upon checkin failed to provide a pleasant and welcoming tone. Lamar was very abrasive in her responses, the check in felt rushed. I had hoped to experience a different staff member during check out to see if I noticed a difference but unfortunately I checked out with the same front seat staff and her demeanor was exactly the same. I also had an issue with the app and was unable to log in and instead of assisting me, she directed me to guests services. The lady at guests services stated, I needed to give the app time. I have traveled to many places and have never heard of such a thing. Once I got to my room, I called guests services and was able to speak with Ashley who was extremely helpful and realized the error I was having during checking in on the app was the name they used vs my full last name. The resort was beautiful and the various restaurants offered was great to see. It would have been nice to maybe know the menu for the buffet in advance so we can decide which days we wanted to try a restaurant as the oxtail was amazing but we weren’t able to get it again. Overall, the stay was good but I think the customer service could have been better which is what I stated to Xavier while we waited for our transportation. There were two extremes, staff that were abrasive, unwelcoming and quite rude then those who were really nice, inviting and contributed to making the experience a good time.

Staff is friendly. Edmund the one that stocks the fridge is Amazing. We had a cockroach in our room. They refused to let us get a new room. Sent a man with bug spray. Sprayed where we saw it left and house keeping mopped. Room older some moldy spots in bathroom. Ate at the italian restaurant server never brought us drinks. Asked more than once. Went and got them ourselves. Went to the sports bar waited over and hour and no one would serve us. Had to go to our room and order room service. Which is $18 a plate.My friends room a pipe busted in the bathroom. Also someone charged a bottle of wine to their room. Took talking to 2 people to get the charge removed. Its an okay place thats it.

Fantastic property, but we had a few issues that needed to be dealt with. Firstly, our rooms had a smell of mold/mildew. We were initially told that the resort was full but after being adamant about the issue as being a health issue, a room opened up suddenly. Once we switched rooms things were good. The staff in general were fantastic and the food was good.