Europe Waterpark Vacations

The room was in good condition, in fact we were upgraded. The staff are very friendly and very helpful. Specially Cihan always ready to help us when we needed. Now the downside on arrival we did not receive an introduction to the hotel, no map or what amenities they have, how the restaurants work nothing. Also the cleaners dont clean the room thoroughly, the floor was never mopped there was dirt on the marble flooring nor was the floor sweeped only the bare minimum. Cleaniness for a 5 start hotel should be higher. Food was not great, we were very dissapointed. We mainly ate the Turquoise buffet, food lacked flavour also not very hot, food should always be served piping hot, the food was luke warm.

The room was in good condition, in fact we were upgraded. The staff are very friendly and very helpful. Specially Cihan always ready to help us when we needed. Now the downside on arrival we did not receive an introduction to the hotel, no map or what amenities they have, how the restaurants work nothing. Also the cleaners dont clean the room thoroughly, the floor was never mopped there was dirt on the marble flooring nor was the floor sweeped only the bare minimum. Cleaniness for a 5 start hotel should be higher. Food was not great, we were very dissapointed. We mainly ate the Turquoise buffet, food lacked flavour also not very hot, food should always be served piping hot, the food was luke warm.