Big Pine Key Waterpark Vacations

Room was clean and spacious. Staff were friendly and helpful. Excellent location with designated parking.

Loved this hotel. Will defunitel

Space was spotless and spacious! And front lobby staff were extremely welcoming and friendly. Great stay!

Professional, extremely competent and very friendly staff. The view of the ocean from our patio was amazing. I wish I was better at remembering names but everyone from the front desk, the concierge, the beach, pool and towel staff along with all the servers and house keepers all deserve my highest praise. They are friendly and attentive without being intrusive. The food and drinks were excellent all week long. My wife and I are looking forward to returning soon. Thanks Pelican Grand for a wonderful stay.

The room was in excellent condition. The bed was hard and we could have used a few more pillows. The front desk personel were GREAT, especially Valesia and Matt, who provided us with 30th Anniversary surprise gits in our room. The restaurant staff, on the other hand, were a quite different story. I purchased a $48 NY strip dinner to bring to tge room for a romantic anniversary dinner. When the restaurant manager handed it to me, my bill was precisely $60, as it included an "automatic 18% gratuity", even though I picked it up at the restaurant to bring to our room. My wife DID NOT want someone else delivering it for our privacy. To make matrers worse, the meal was in a cardboard box in a paper bag. When I opened the box, the steak was literally in a puddle of mashed potatoes. Additionally, the restaurant manager told me that dishes and silverware are not allowed in the room, so she gave me plastic utensils. A $60 steak with a plastic knife, fork and spoon? When I asked for plates, she apologized and said she didn’t have any paper plates, and gave me a pair of large saucers (bot even fullnsized plates. Overall, it was a disgusting presentation and terrible service. The next day I complained to the front desk manager. He broght in the restaurant manager who apologized and refunded the meal. She said they will continue with this type of service until they use up the cardboard box inventory. UNBELIEVABLE!

Dust layer, not very clean, very noisy.

Clean rooms first class service great food, aesthetically beautiful.

Nice new property in a beautiful location. The service was a little less than usual for a RC.