Phu Quoc Island Adventure Vacations

The wifi didn’t work,

Fantastic resort with a central location, excellent staff and beachfront amenities

The staff are incredibly friendly and genuinely kind people. Whoever is responsible for hiring deserves a gold star! We travelled Vietnam for a month ending our trip in Phu Quoc, it was the most difficult area for me to decide where to stay and I am so thrilled I chose Cassia Cottage! Everything was absolutely perfect! Amazing restaurant for dinner, seriously the best spread for breakfast, free yoga classes, rooms cleaned daily, very quiet location within 5 minute walk to a plethora of restaurants, spas, and nightlife. The pool area was lovely but we only dipped our toes as the beach is gorgeous! Beautiful sand, lots of loungers with umbrellas for guests, a fun swing right on the beach, plus beach is shallow so you can gently walk into the sea. I considered a number of other accommodations near and far this location, and seeing them confirmed I made the right choice. Nearby there are a couple of convenience stores for all of your needs: beer, sunscreen (cheap), treats, etc. I hadn't realized when booking that Cassia has its own filtration system so no need to buy water to brush your teeth or for drinking! You will not be disappointed with Cassia cottage.

Great hotel with lovely staff. Property is slightly dated but can’t fault it otherwise.

I think you will struggle to find a more exceptional hotel.

The 3BR Villa was nice and spacious but had maintenance issues. The flooring was uneven and creaky, and when we checked in late afternoon/early evening the air conditioning in the master bedroom and main living room were not functional. After maintenance worked on it for an hour the bedroom AC was working but not at full capacity, and the living room AC couldn't be fixed. The bedroom temperature wasn't comfortable until after 11PM. This caused a fair bit of inconvenience and discomfort, we had young children who had trouble sleeping due to the heat. The living room AC wasn't able to be fixed during our stay. Management was responsive, apologetic, and helpful but at the end of the day wasn't able to offer us an agreeable solution to compensate for not providing a villa in full working condition. They offered to change to an equivalent villa after 2 nights, we declined as it meant packing and unpacking for 9 people. After a lot of back and forth the best they could do for us was various resort credits and services with a total face value of about $150CAD. This was a pretty small amount compared to the rate of the villa. Other than that the property was quite pleasant.

Great hotel with lovely staff. Property is slightly dated but can’t fault it otherwise.

I think you will struggle to find a more exceptional hotel.

The wifi didn’t work,

Great hotel with lovely staff. Property is slightly dated but can’t fault it otherwise.

The 3BR Villa was nice and spacious but had maintenance issues. The flooring was uneven and creaky, and when we checked in late afternoon/early evening the air conditioning in the master bedroom and main living room were not functional. After maintenance worked on it for an hour the bedroom AC was working but not at full capacity, and the living room AC couldn't be fixed. The bedroom temperature wasn't comfortable until after 11PM. This caused a fair bit of inconvenience and discomfort, we had young children who had trouble sleeping due to the heat. The living room AC wasn't able to be fixed during our stay. Management was responsive, apologetic, and helpful but at the end of the day wasn't able to offer us an agreeable solution to compensate for not providing a villa in full working condition. They offered to change to an equivalent villa after 2 nights, we declined as it meant packing and unpacking for 9 people. After a lot of back and forth the best they could do for us was various resort credits and services with a total face value of about $150CAD. This was a pretty small amount compared to the rate of the villa. Other than that the property was quite pleasant.

The staff are incredibly friendly and genuinely kind people. Whoever is responsible for hiring deserves a gold star! We travelled Vietnam for a month ending our trip in Phu Quoc, it was the most difficult area for me to decide where to stay and I am so thrilled I chose Cassia Cottage! Everything was absolutely perfect! Amazing restaurant for dinner, seriously the best spread for breakfast, free yoga classes, rooms cleaned daily, very quiet location within 5 minute walk to a plethora of restaurants, spas, and nightlife. The pool area was lovely but we only dipped our toes as the beach is gorgeous! Beautiful sand, lots of loungers with umbrellas for guests, a fun swing right on the beach, plus beach is shallow so you can gently walk into the sea. I considered a number of other accommodations near and far this location, and seeing them confirmed I made the right choice. Nearby there are a couple of convenience stores for all of your needs: beer, sunscreen (cheap), treats, etc. I hadn't realized when booking that Cassia has its own filtration system so no need to buy water to brush your teeth or for drinking! You will not be disappointed with Cassia cottage.

Fantastic resort with a central location, excellent staff and beachfront amenities

Great hotel with lovely staff. Property is slightly dated but can’t fault it otherwise.