Luzon Luxury Vacations

Staff were extremely courteous. Hotel had top notch amenities and the room itself was in good order.

Everything is Excelente! I like their upgraded room with free snacks and Drinks and beer. You can heat up food, on the stove also has oven and the Fridge is big with Washer and dryer in your room. Excellent Breakfast! Staff are very attentive and accommodating.

Excellent service, nice rooms. Staff are amazing

Pretty much everything. From the moment you arrive, the service is incredible. I had a suite which was huge and with a view of the beautiful pool area. The lobby with the amazing pianist, Christmas tree and all decorations was stunning. Breakfast is so good and has everything you could ever want. Afternoon tea is not to be missed but the highlight for me was Evening Cocktails where the food and drink is superb but the service even better with the gentleman making cocktails (sorry I am old and forget names) worthy of particular mention, even leaving the bar to get his favourite bourbon to make one drink for me. I really don't have a bad word to say about this place. The only other hotel in the world I have stayed in that is up there with this is Shangri-la in Boracay and that's probably only because of the location on the beach, and jacuzzi on the balcony!

I have stayed at this hotel quite a few times and I thought it was the most impersonal service that I've received. There was no nice welcome back greeting in our room when we first arrived as we have experienced before. I found most of the breakfast room staff polite and helpful except one of the senior female staff members who stands at the front of the breakfast room and asks for your room number. She barely said hello and after giving her the room number, she wouldn't look up or acknowledge you, sometimes she wouldn't say anything and after an awkward pause another staff member would guide us to our table. This experienced staff member seemed to be going through the motions. Kudos to Dale though who always gives great service. The temperature set in the living room was like an igloo (17.5C) After a few days we asked for it to be increased to 22C which it was. Except the next day it went to 25C. So then we asked housekeeping about turning it down, they arranged for an engineer to adjust the temperature and this time it was sufficient. Housekeeping were competent but often would take out hand towels and not replace them. There was also a few nights that we stayed in and didn't receive an evening service.

Staff were extremely courteous. Hotel had top notch amenities and the room itself was in good order.

Everything is Excelente! I like their upgraded room with free snacks and Drinks and beer. You can heat up food, on the stove also has oven and the Fridge is big with Washer and dryer in your room. Excellent Breakfast! Staff are very attentive and accommodating.

Excellent service, nice rooms. Staff are amazing

Staff were extremely courteous. Hotel had top notch amenities and the room itself was in good order.

Everything is Excelente! I like their upgraded room with free snacks and Drinks and beer. You can heat up food, on the stove also has oven and the Fridge is big with Washer and dryer in your room. Excellent Breakfast! Staff are very attentive and accommodating.

Excellent service, nice rooms. Staff are amazing