Ausseerland Romantic Vacations

The ACE team is always so lovely and helpful. And the location can't be beat. The hotel is tired and needs an update. One set of elevators was out for part of our stay, the shelving was coming down in our bathroom, and the furniture in the lounge is no longer shabby chic, it's just shabby. But I still love it for staff, location and people watching!

The rooms were very clean , the staff were very polite and respectful . The cleaning crew were amazing. I was running very hot and I appreciate that the air conditioning was functional and it went down to 50F to help me stay cool first two nights. I deducted a stay because we found it kind of hard to order food online from the hotel site and the app wasn’t easy to register our stay , earn points or order stuff. Check-in was okay. The hotel kind of went cheap on pillows though . They were almost flat pillows when we arrived and sleeping with them wasn’t the best for my shoulders and neck . Overall good hotel

Great staff and the hotel is in the perfect area

It was a comfortable stay in a hotel as quiet as downtown New York can be thanks to the higher floors, with one of the better US hotel breakfasts I've had. The hotel is showing it's age in the room furniture, fixtures, carpets etc., but everything was clean and the staff was friendly and helpful.

Comfortable rooms lots of bars and restaurants

It was a comfortable stay in a hotel as quiet as downtown New York can be thanks to the higher floors, with one of the better US hotel breakfasts I've had. The hotel is showing it's age in the room furniture, fixtures, carpets etc., but everything was clean and the staff was friendly and helpful.

Albeit a bit dated, it felt fresh, clean and cared for. Staff were great. Will stay again.

Excellent stay. Highly recommend trying this hotel—the indoor pool was a plus with kids and service is impeccable.

Room was spotless. Staff was excellent. No waiting anywhere. Breakfast was tasty but less than I had hoped for nothing like an Embassy suites. Great location, good views. Parking rates were comparable or better than most places in West LA.

Staff is good, management is good.....it just lost the classic Hollywood style it was known for

We had doctor appointments early at UCLA and decided to spend the night at W. The folks were very nice and helpful. The hotel is a bit tired. We had a room that was updated to a junior suite. The snacks and wet bar was good. The bathroom products can not be better. Davines from Italy. The bed was comfy too. The real problem is the air quality... The HVAC system is very tired. There are two zones. I used clorex wipes to clean the intake and outtake vents. I had to use several sheets. And they still need a lot of work. The windows have wooden shutters. They are very dusty too... Overall the W worked out for our trip. But I'm not sure we can stay there. With my wife's asthma and my allergies was quite a challenge... This was hard to write because the staff was so nice🙏🙏🙏 All the best Burton