그랜드 캐년 트랙 로맨틱 여행

체크인시 준비된 룸이 없으니 장애인 시설 룸을 제안하면서 크게 다르지 않다고 해서 체크인. 전혀 다르지 않아 당황했지만. 귀찮기도 해서 그냥 있기로. 근데 에어컨도 고장. 나중에 방을 바꿔주기는 했지만, 아직도 왜 그런 방을 오퍼했는지 모르겠네.

체크인시 준비된 룸이 없으니 장애인 시설 룸을 제안하면서 크게 다르지 않다고 해서 체크인. 전혀 다르지 않아 당황했지만. 귀찮기도 해서 그냥 있기로. 근데 에어컨도 고장. 나중에 방을 바꿔주기는 했지만, 아직도 왜 그런 방을 오퍼했는지 모르겠네.

Most of the regular employees were professional, except one or two. Some of them communicated my request well, but didn't follow up. One of the Chinese employees working on the night shift (around 01-02) at the door was staring at me without saying 'Hi' when I walked in and headed to the elevator, as if a guard were watching an unexpected visitor. I felt it was weird, uncomfortable, and rude. The biggest problem was the housekeeping team. I called housekeeping and came back from the swimming pool 2.5 hours later, but it still wasn't done. And they didn't inform me of the possible ETA until I asked them, which is unusual for me. Later, I asked them how long it usually takes. They said it would take 2-3 hrs. The next day, I called them and went out. When I came back 3 hrs later, I found that making up the room hadn't even started, so I gave up and got into the room. Then, 40 min later, they knocked on the door and asked if I still wanted my room cleaned up. I refused as I was tired. I guess they are contractors, not employees of your hotel. Their service was neither responsive nor professional, and, most of all, unpredictable and disrespectful. I felt your hotel lacked experienced mid-level managers on-site. So it felt irregular in your service. I've never experienced it before for the last 3 decades. However, I liked the location and hardware. And on the last morning, I met a happy-looking man in a suit who carried our bags and processed the checkout professionally.

숙소의 위치가 매우 좋습니다. 아침식사는 뷔페가 아닌 단품으로 나오는데 재료가 신선해서 만족했습니다. 그리고 방에 딸린 편의시설도 깔끔하고 좋아서 다음에 시드니 와도 여기에서 묵고 싶습니다.