Pulau Ayer Ski Vacations

First, the pluses. The staff was friendly, the breakfast was good, and the rooms had been cleaned. When we needed items, they got them for us. They would not send a shuttle to get us from the airport because we landed at 11pm. We asked for connected rooms but got two rooms on different floors. One smelled strongly of smoke though we had asked for nonsmoking. Both rooms’ couches had food stains and cigarette burns in them. Bedding seemed clean but was stained. When we used the bathroom sink bugs crawled up out of the drain. Bathrooms were very tiny. The biggest issue seems to be with long-term maintenance of the property. The public areas seemed nice, but the rooms weren’t very good. We would not recommend going there.

Highly recommended! As a frequent traveler who has visited more than 30 countries, I can confidently say this is one of the best hotels I’ve ever stayed at. Everything was excellent — the people, the service, the rooms, the breakfast, and even the pricing. The swimming pool was great, very clean and relaxing. Room service was also impressively fast, whether ordering food or requesting room cleaning. The staff made us feel truly welcome and provided outstanding hospitality throughout our stay. The rooms were clean, comfortable, and beautifully maintained. Breakfast was delicious with plenty of great options. A perfect experience from start to finish — I would definitely come back again!

Towels: The longevity of bathroom towels is an important consideration for a GRAND hotel. I discovered that the sides of the bath towels were frayed, and the color is dull (not white anymore). p.s: the old towels don't have to be thrown away. It is repurposable.

This was the second time I stayed here. They maintain the hotel really well, everything is clean, the staff are friendly and helpful. It’s really close to the airport and the shuttle service is awesome. Although the swimming pool was the first thing that got to my attention. It’s big and clean, has enough room for everyone to share. Nice jacuzzi. Two big saunas and a nice cooling pool. And a locker room where you can shower and change your clothes after swimming. I would stay here again in a heartbeat.

Safe, Quiet, New, Clean, Breakfast Buffet with room excellent, convenience store on site, lovely pool & exercise area, somewhat near to the airport for easy transportation. Would stay here again. Thanks Hotel Osaka.

Safe, Quiet, New, Clean, Breakfast Buffet with room excellent, convenience store on site, lovely pool & exercise area, somewhat near to the airport for easy transportation. Would stay here again. Thanks Hotel Osaka.

Staff are amazing and hotel is lovely.

This is one of the best hotels I have stayed at and everything was great. Staff very friendly