Great Ocean Road Ski Vacations

Everything was fantastic. Very friendly staff and great facilities

Room was clean, staff were polite and professional

We really lovey the location and facilities. very friendly, helpful staff also

Fabulous... as always. A unique and beautiful place to stay. This was my son and daughter in law early Christmas present. They were rapt...

Communication from booking was very poor. Paid for parking and breakfast. Was contacted for payment a few weeks prior to dates of arrival, I asked to pay via debit as I wanted to avoid the 1.3% credit card charge, I was told I can’t do that. I inquired about not having a different option to pay and automatically being charged the 1.3% on top of the $923 for two nights, they said that was just the system. Then at check in I was asked to pay for parking and pay for breakfast…. Again tried to clarify I had already paid and the lady indicated she’d have to speak with her manager even though I had the receipt for proof. After a lot of frustration got checked in paying an extra $70 for the two rooms due to the 1.3% credit card charge. Room was very dated, smelled, carpet stained, bed not at all comfortable, shower tub was narrow to stand in. The view was nice. Definitely not worth the $500/night!! Buffet eggs took too long, so the food picked up on the buffet was cold. All in all, this was not good value for money no matter how convenient the location was. Wouldn’t recommend to stay unless you get a good deal.. $500/night is Crown prices not a dated smelly hotel like this one!

The room was amazing and exceeded our expectations, grand architecture and everything was very functional

Fabulous... as always. A unique and beautiful place to stay. This was my son and daughter in law early Christmas present. They were rapt...

Room was clean. Reception staff had friendly smiles. Buffet/restaurant manager courteous and welcoming. Will stay again at Stamford Hotel. Thank you.