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호손 스위트 바이 윈덤 아부자 여행 후기

4 out of 5
호손 스위트 바이 윈덤 아부자
1 Uke Street, Area 11 Garki, Abuja

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 77개 이용 후기 중 28개" "
평점 8 - 좋아요. 77개 이용 후기 중 25개" "
평점 6 - 괜찮아요. 77개 이용 후기 중 15개" "
평점 4 - 별로예요. 77개 이용 후기 중 5개" "
평점 2 - 너무 별로예요. 77개 이용 후기 중 4개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Teresita

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Properties proximity to places I wanted to visit. Room is supposed to be ready but towels were missing and other toiletries were not available.
2023년 11월에 7박 숙박함
답변 제공: Front office Manager 님, 2023년 11월 29일
Dear esteemed guest,Thank you for the review and also telling us about your experiences. Your concern has been noted and Measures have been taken to correct the anomalies.Kind regards.

10/10 - 훌륭해요

Lola

2023년 7월에 2박 숙박함
답변 제공: Front office Manager 님, 2023년 8월 3일
Dear Lola,Thank you for the review. This is very important for us to do more in providing good services to our guests.Kind regards.

8/10 - 좋아요

Livinus

2023년 4월에 5박 숙박함
답변 제공: Front Office Manager 님, 2023년 5월 23일
Dear Esteemed guest,Your review is important for us and we appreciate the review.This will spurs us more to do better in delivering better services to our guest.Kind regardLawal Abubakar

8/10 - 좋아요

Domingo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Front Office Manager 님, 2022년 11월 2일
Dear Domingo,Thank you for the review. We are particularly happy that your experience meet your expectation.Kid regards.Lawal Abubakat

8/10 - 좋아요

Rhonda

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
2022년 9월에 10박 숙박함
답변 제공: Front Office Manager 님, 2022년 9월 20일
Dear Esteemed guest,Thank you for the review. We are particularly happy that your stay meet your expectation.This will spurs us to do more in service delivery to our guest.Kind regardsLawal Abubakar

10/10 - 훌륭해요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I go to the Hawthorn Suites in the US for comfort and value, and I learned I can get the same in Abuja. Bala at reception was helpful even before I left the US, sending the very friendly and accommodating driver Friday to meet me at the airport (nice to have someone waiting when you walk out the airport doors at nearly midnight!). My travel plans changed mid-visit and I had to check out a couple of days earlier than anticipated, and that was handled smoothly by the front desk. Michael got me set up in my room with a warm smile, and seemed genuinely sad to see me leave after just a couple of nights. I didn't have enough time to take a dip in the pool but that was a big step up from any Hawthorn Suites pool I've seen in the US. No bar in the hotel, but there's another hotel right across the street with an indoor and outdoor bar, so if you want a sundowner you don't need to walk far. Breakfast options include light continental fare as well as hot local options for those who, like me, are happy to start the day with some egusi soup. I'll definitely be back on my next trip to Abuja.
2022년 7월에 4박 숙박함
답변 제공: Front Office Manager 님, 2022년 7월 30일
Thank you very much. We are happy that your stay meet up with your expectation. We look forward to see you again. Kind regards. Lawal Abubakar

6/10 - 괜찮아요

Theda

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
The staff was great, however, they said tvey gad things on the website that isnt true. Like 2 bars they closed the vars because muslims own it, and statws they have a airport shuttle which wasnt true. Its fine it they closed them due to beliefs but they should just state. Then when they hear us speak igbo the management treated us different questioning everything we aaked. Even nade us feel unwelcomed when asked for the ite s to play table tennis. Wanted our room umber loined up our information. I will not recommend this hotel. I love this hotel chain here in rhe states but becer will stay there again.
2022년 7월에 3박 숙박함
답변 제공: Front Office Manager 님, 2022년 7월 25일
Dear Esteemed guest, We appreciate your review. As for the concerned issue raised, the management has taken a necessary steps to correct the anomalies so far raised. Kind regards. Lawal Abubakar

6/10 - 괜찮아요

Agbi

좋아요: 청결 상태
별로예요: 직원 및 서비스
Stay was okay but reception lady did not know how to check me in. Room was nice & clean but shower did not have hit water. Staff need to be more friendly, & facility needs better maintenance
2022년 7월에 1박 숙박함
답변 제공: Elie yammouni 님, 2022년 7월 16일
Dear Agbi Thank you for your feedback, on behalf of the management kindly accept my apology on the delay in check in and the inconvenience of the the hot water that might cause you Looking forward to see you again

8/10 - 좋아요

Jessica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked that they had security around the clock. Staff was very nice and respectful and friendly. Didn’t like the furniture in the room needs to be updated.
2022년 6월에 8박 숙박함
답변 제공: Elie yammouni 님, 2022년 7월 16일
Thank you

2/10 - 너무 별로예요

Andre

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Property needs to be renovated not worth the price also room was crawling with cockroachs.
2022년 6월에 2박 숙박함
답변 제공: Front Office Manager 님, 2022년 6월 30일
Dear Esteemed guest, We are sorry that your stay did not meet your expectation. However, we have taken necessary measures to address the concerns you raised. Kind regards. Lawal Abubakar

10/10 - 훌륭해요

stanley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Abuja weekend
Fun Abuja get away
2022년 4월에 3박 숙박함
답변 제공: Front Office Manager 님, 2022년 5월 5일
Dear Esteemed guest, We are glad that your stay meet your expectation. this will spurs us more in providing quality services to our guests. Kind regards. Lawal Abubakar +2348181513894

8/10 - 좋아요

Alex

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good Hotel
Once more our stay was great! Spacious room with all the amenities and good breakfast spread
2022년 4월에 1박 숙박함
답변 제공: Front Office Manager 님, 2022년 5월 5일
Dear Esteemed guest, We are glad that your stay meet your expectation. this will spurs us more in providing quality services to our guests. Kind regards. Lawal Abubakar +2348181513894

10/10 - 훌륭해요

KATRINA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Please book this hotel whenever traveling in Abuja! Everything is world class, especially staff and management! I stayed here for 7 days, and it was truly a home away from home experience! Friendly staff, safe and secure environment, excellent food and beautiful location! You will NOT be disappointed!
2022년 2월에 6박 숙박함
답변 제공: Elie 님, 2022년 4월 15일
Thank you

2/10 - 너무 별로예요

Marquitta

2022년 2월에 1박 숙박함

8/10 - 좋아요

Franklin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very courteous and accommodating. The morning breakfast was always very good! The only thing I didn't like was the checkout process. They could not process my VISA credit card because their machine was down. It was a good thing my Fiancee was there to do a POS transfer for the balance. Also, the Television in my room did not have a clear picture quality. I expected better for this hotel.
2022년 3월에 7박 숙박함
답변 제공: Front Office Manager 님, 2022년 4월 5일
Dear Esteemed guest, Thank you for the review, We appreciate your acknowledgment of our staff's courteousness and the breakfast being okay. As for the delayed checkout process due to machine malfunctions, we have in place to ensure that such did not happen again. Kind regards. Lawal Abubakar

10/10 - 훌륭해요

Iniobong Uwem

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 1박 숙박함
답변 제공: Front Office Manager 님, 2022년 3월 22일
Dear Esteemed guest, Thank you for staying with us. We are particularly happy that your experience meets your expectation. Kid regards. Lawal Abubakar

10/10 - 훌륭해요

Alex

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay again!
Once again, it was an amazing stay. The room was almost palatial and my wife who was staying for the first time was impressed. The manager added a little extra touch by sending us a free fruit salad!
2022년 2월에 2박 숙박함
답변 제공: Elie 님, 2022년 3월 5일
Thank You sir

10/10 - 훌륭해요

Ndubuisi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cool place to be
Very friendly services with cooool breakfast included.
2022년 1월에 2박 숙박함
답변 제공: Front Office Manager 님, 2022년 2월 2일
Dear Esteemed guest, Thank you for taking your time to review our services. We are glad that our services meet your expectation. Kind regards. Lawal Abubakar

10/10 - 훌륭해요

Livinus

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Helpful employees and staff, good taxi drivers attached. The breakfast etc.
2021년 12월에 1박 숙박함
답변 제공: Front Office Manager 님, 2022년 1월 4일
Dear Livinus, We are delighted that our services meet your expectation. This has Spurs us to do more in service delivery. Kind regards Lawal Abubakar

10/10 - 훌륭해요

Marie-Paule

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Belle chambre bien comfortable avec beaucoup d'espace.
2021년 12월에 3박 숙박함
답변 제공: Elie 님, 2021년 12월 24일
Merci beaucoup

2/10 - 너무 별로예요

obinna

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible Experience
This hotel is terribly run down and needs to be fully renovated. It’s a motel/one star hotel at best and is no where near worth the price. An overall sub-par experience; I would never recommend this place for anyone.
2021년 12월에 4박 숙박함
답변 제공: Front Office Manager 님, 2022년 2월 2일
Dear Esteemed guest, Thank you for taking your time to review our service delivery. We are sincerely sorry that our performance did not meet your expectation. We have put in measures to improve on the concerned issues raised. Kind regards. Lawal Abubakar

10/10 - 훌륭해요

Alex

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay!
Once more, a great hotel experience. Booked for two nights and got complimentary stay instead!! Had welcome gifts left for me by the manager at check in and a complimentary fruit dish the next morning! I had absolutely no complaints. I recommend this hotel and will definitely be back!
2021년 11월에 2박 숙박함
답변 제공: Front Office Manager 님, 2022년 1월 4일
Dear Alex, We are delighted that our services meet your expectation. This could spurs us to do more in service delivery. Kind regards. Lawal Abubakar

6/10 - 괜찮아요

Ajit

출장 여행
2021년 8월에 3박 숙박함
답변 제공: Front Office Manager 님, 2021년 9월 6일
Thank you for the feedback. Lawal Abubakar

6/10 - 괜찮아요

Abodunrin

출장 여행
좋아요: 직원 및 서비스
The hotel is just okay, rooms are very big and staff member are friendly and helpful. They just need to improve on their facilities and restaurant
2021년 7월에 2박 숙박함
답변 제공: Front Office Manager 님, 2021년 8월 3일
Thank you for the the feedback. Your observation has been acknowledged. Kind regards. Lawal Abubakar

8/10 - 좋아요

Presley

출장 여행
좋아요: 객실의 편안함
2021년 7월에 3박 숙박함
답변 제공: Front Office Manager 님, 2021년 7월 16일
Thank you for the review. We appreciate your concern Lawal abubakar

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good
2021년 6월에 4박 숙박함
답변 제공: Front Office Manager 님, 2021년 6월 24일
Dear guest, We are glad that you enjoyed your stay. We appreciate your feedback

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are courtous
2021년 5월에 1박 숙박함
답변 제공: Front Office Manager 님, 2021년 6월 2일
Thank you for the feedback. We are happy that you enjoyed your stay with us. Kind regards. Lawal Abubakar

6/10 - 괜찮아요

Alex

별로예요: 직원 및 서비스
Shady Hotel staff
I stayed 3 nights. Ordered dinner first and second night, signed the invoices both times. Was delayed over 20 mins on checkout when my bill was overcharged and I insisted so. I demanded for the slips and they brought 3! One had my signature and name forged!! The manager was called for and apologized! I settled the correct bill and had to rush off to the airport after being asked the description of the room service staff.(same staff both nights, I even tipped him handsomely) I think the management has to take it seriously because I want to believe this is not a random case. I am a Hotels.com Gold member and a Star Alliance Gold member also. This was easily the worst check out experience in my travel history. I will definitely NOT stay here again.
2021년 5월에 3박 숙박함
답변 제공: Front Office Manager 님, 2021년 8월 30일
Thank you for the feedback. The management had taken a drastic measure on the said staff. We assure that such will never happen again Kind regards Lawal Abubakar

10/10 - 훌륭해요

Oladipo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome
Amazing place to stay
2021년 5월에 1박 숙박함
답변 제공: Front Office Manager 님, 2021년 5월 24일
Thank you for staying with us. We really appreciate your feedback

10/10 - 훌륭해요

실제 이용하신 고객

2021년 1월에 14박 숙박함
답변 제공: Front Office Manager 님, 2021년 8월 30일
Thank you for the feedback Lawal Abubakar

6/10 - 괜찮아요

Rendell

The tub was extremely dirty and housekeeping kept forgetting to leave clean towels and floor mat.
2021년 1월에 15박 숙박함
답변 제공: Front Office Manager 님, 2021년 8월 30일
Thank you for the feedback. Your observation has been acknowledged. Kind regards. Lawal Abubakar

10/10 - 훌륭해요

Eghosa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staffs were quite professional and friendly. The rooms were very clean and comfortable. I will recommend the hotel any day.
2021년 1월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very clean and hospitality is excellent
2020년 8월에 17박 숙박함
답변 제공: Elie Yammouni 님, 2020년 8월 24일
Thank You

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hospitality,Peaceful atmosphere and very friendly staffs
2020년 7월에 7박 숙박함
답변 제공: ELIE 님, 2020년 7월 29일
Thank You Very Much

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It’s a lovely place to stay
2020년 1월에 13박 숙박함

10/10 - 훌륭해요

Juha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 3박 숙박함
답변 제공: Front Office Manager 님, 2021년 8월 30일
Thank you for the feedback. Lawal Abubakar

10/10 - 훌륭해요

Katarzyna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice
Hotel is very ok and very comfortable.
Restaurant
Restaurant
2020년 1월에 2박 숙박함

8/10 - 좋아요

Annette Qvist

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
5 days lovely stay in Abuja
We stayed 5 days and had a very nice stay. The rooms are spotless clean, with a very comfortable bed. However despite of us having booked a suite for 2 people, and clearly stating this on the booking, we only got one towel in the bathroom and also had the same problem as a previous guest regarding only one breakfast being included in the room, which is nonsence, when you stay 2 people. However, the problem was swiftly dealt with by the efficient manager, and after the first mornng we had no more problems. The quality of the airport pick up and transport is poor as the hotel uses an external driver in a private car, who managed to mess up both the pick up and our return to the airport 5 days later in the morning, by not showing up, which is bad when you arrive at night in Nigeria. This just has to Work!! However the staff is very kind and helpful and they made our stay enjoyable. And the pool is lovely as well and sparkling clean, not to forget.
2020년 1월에 5박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel, friendly people around, good food and excellent location. Worth the money.
2020년 1월에 3박 숙박함

8/10 - 좋아요

Ladycrete 님, Kayenta Arizona

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They upgraded the room at no charge. The WiFi is terrible, and there is no ethernet port to connect with a cable.
2020년 1월에 1박 숙박함
답변 제공: Lawal Abubakar 님, 2020년 1월 23일
Dear Ladycrete, We sincerely apologized that our service did not meet your expectation. However, a measure has been put in place to correct the anomalies.

2/10 - 너무 별로예요

Tope Ashley

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 12월에 7박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2019년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and quiet. Clean and cossy rooms, check in was really easy. Staff responded to my request promptly. The bitter soup was mouth watery! Yom.
2019년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2019년 12월에 4박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
Breakfast was good, room was clean, but the room complementary was poor, can’t have tea replaced when requested, internal phone not working, fridge not working, no clean towels
2019년 11월에 2박 숙박함

8/10 - 좋아요

Arin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quality stay for the money
Clean, bright, comfortable room. Like most Nigerian places, wifi spotty to non-existent. Shower stall has seen better days, but plenty hot water. Also a Nigerian (mayb West African?), only one bath towel offered, even when two people staying. Nigerian hotels really need to get with it and start understanding in modern times, especially paying customers, should be entitled to their own individual clean towel!
2019년 11월에 2박 숙박함

4/10 - 별로예요

Rita

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
We paid for breakfast for two, got only one
We paid for breakfast for two, but only one person was served.
2019년 11월에 2박 숙박함

6/10 - 괜찮아요

P C

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Hotel facility needs to be updated/upgraded...
Facilities in this hotel are awfully awful... WiFi works only in the reception, tv channels lack volume, bathroom seems to have some leaks, bed frame has seen a lot from its lifetime... the only positive thing from this hotel is the professionalism of staff, and the service you get... I won’t blame staff for the facilities, I blame the management of the hotel... their breakfast was amazing, booked breakfast for two but was told breakfast was for one and wanted me to pay for the second one, though that was sorted after being embarrassed twice after breakfast... for the money you pay, nah... not worth it... the entire hotel needs a revamp... positive side, it’s a safe, secure and quiet environment... staff are absolutely amazing...
2019년 11월에 3박 숙박함

8/10 - 좋아요

LUIS MIGUEL

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2019년 9월에 4박 숙박함
답변 제공: Elie Yammouni. 님, 2019년 10월 5일
Thank You Sir.