Estimado Eun,Lamentamos que tu visita no fuera placentera. Quedamos a tus órdenes si quieres compartir detalles.

Hola , Thank you for contacting us. How can I help you? Please advise

It would it been great if we can get some feedback of your stay. Cheers!

Hola Jaquie,We regret to know your perception, according to our system your room was ready at 2:16pm (44 minutes before the official check in time). We are sadly impressed by your comments as our entertainment team is always mentioned for being kind and enthusiastic, please kindly contact us directly to verify what happened.

Hola Marco,Gracias por tus comentarios, nos entristece tu percepción ya que nuestro equipo es frecuentemente reconocido por su amabilidad, nos aseguraremos de revisar lo sucedido y tomar acciones.

Dear LeMichelle,Thank you for rating us, we are glad to know you enjoyed our pools. We couldn't find any record about the purchased tour, please kindly contact us if you need any assistance. We also regret you may not see our billboard (activities program) where we promote all the activities as well as restaurants schedule. We offer steamers at all the rooms and irons are available under request. We remain at your disposal,

Gracias Jesús.

Thank you Zarrell!

Hola LaRicia,We regret to know important aspects were not to your liking.

Thank you Efrosini! It is always a pleasure to read comments like yours!

Dear Clarence,We are glad to read overall you had a great stay with us, we appreciate your feedback as well.

¡Gracias Modesto!

¡Gracias Isaac!

Thank you Brittney!

Thank you Lori!We are proud to read you had a great time!

Thank you Matthew! It was a pleasure having you here!

Thank you for rating us Dilraj!

Thank you Sukhi!

¡Gracias José Manuel! Esperamos tenerte muy pronto de vuelta :)

Estimado Francisco,Gracias por compartir tus comentarios, nos aseguraremos de revisarlo.

Thank you! We will make sure to recognize Hector

Dear Joshua,Thank you for sharing your insights, we however are sad to read your experience was not positive.The location and the beach details are indicated at our official website, for which we regret this was not ideal for you. We would like to share with you that the taxis are an external service and the hotel doesn't get any commision. We are also impressed about your opinion of the activities as there is a full weekly program that can be found at our website as well, we will review if there was any last minute change. We appreciate your feedback and we will make sure to look into it.

Dear Zenna,We are truly saddened to read this experience was not aligned with your first visit. Moving rooms doesn't have any extra charge, only if you were asking for a different category. We will make sure to check your feedback in detail.

Dear Richard,We remain at your disposal if you wish to share further details.

Thank you for your detailed review Michelle!

Muchas gracias Melissa, nos da mucho gusto saber que disfrutaste tu visita con nosotros.

Thank you Joe, we are glad to know overall you had a great stay and we appreciate your feedback as well.

Hola William, we regret to see your score and remain at your disposal if you need any assistance.

Thank you! We are glad to know you had a great time with us :)

¡Gracias Angela! Nos da mucho gusto leer que tu estancia fue placentera, esperamos tener la oportunidad de recibirte pronto nuevamente.

Thank you Ryan! We can't wait to have you back :)

Thank you Emilio! It was a pleasure having you here!

Thank you Jacob! we are glad to know you had a great time!

Estimada Sra. Diana, me he puesto en contacto con usted de manera directa para dar seguimiento a su caso.

Dear Aaron,We regret to read that no single aspect of your visit was enjoyable, we would have loved to know your feedback while you were still here in order to improve your stay. We really hope to have the opportunity to host you in the future to change your perception.

¡Gracias Odalis!

Dear Amy,Thank you for taking the time to share your opinion regarding your recent stay at our hotel. At Hard Rock, we strive to deliver unparalleled service to all our valued guests and we are disappointed to know that there were certain aspects of your stay that were not aligned with your expectations and kept you from fully enjoying it. It is through your feedback that we can improve our services and set the bar for delivering authentic experiences, and be sure that every one of your observations will be reviewed in detail with their respective areas in order for us to enhance our service in each one of them. Your feedback is invaluable, and it motivates us to aim for excellence continuously. We hope to have the opportunity to welcome you back soon to provide you with a more pleasant and comfortable experience.

Dear Edel,We would like to express our appreciation for taking the time to rate us. It's a pleasure to see that you had a wonderful stay with us. Our team of rockers is dedicated to providing our guests with an exceptional experience that surpasses their expectations.Your feedback is essential to us, and it inspires us to aim for excellence continuously. We can't wait to welcome you back soon to make more memories together.

Dear John,Thank you for taking the time to share your opinion regarding your recent stay at our hotel. At Hard Rock, we strive to deliver unparalleled service to all our valued guests and we are disappointed to know that there were certain aspects of your stay that were not aligned with your expectations and kept you from fully enjoying it. It is through your feedback that we can improve our services and set the bar for delivering authentic experiences, and be sure that every one of your observations will be reviewed in detail with their respective areas in order for us to enhance our service in each one of them. Your feedback is invaluable, and it motivates us to aim for excellence continuously. We hope to have the opportunity to welcome you back soon to provide you with a more pleasant and comfortable experience.

Dear Joseph,We would like to express our appreciation for taking the time to rate us. It's a pleasure to see that you had a wonderful stay with us. Our team of rockers is dedicated to providing our guests with an exceptional experience that surpasses their expectations.Your feedback is essential to us, and it inspires us to aim for excellence continuously. We can't wait to welcome you back soon to make more memories together.

Dear Navjeet,We appreciate you taking the time to rate our service.It is a great pleasure to see that you had a delightful stay with us. Our team of rockers strives to surpass your expectations and provide an unforgettable experience for our guests.Your feedback is invaluable, and it motivates us to aim for excellence continuously. We can't wait to welcome you back soon and make more memories together.

Dear Harmanpreet,We regret that affected your stay, we will make sure to look into it.

Thank you Harry! We are glad to know you had a fantastic time with us. We appreciate your feedback as well and look forward to the opportunity to host you in the future.

Thank you Matthew, we hope to have the opportunity to have you back.

Dear Yousif,We regret your stay was not enjoyable, we remain at your disposal if you wish to share your feedback.

Estimado Uri,Nos entristece tu calificación y comentarios ya que no hemos encontrado ningún reporte específico, quedamos a tus órdenes si requieres alguna asistencia.

Dear Marq,We regret that important aspects were not to your liking, we remain at your disposal if you need further assistance.

Thank you Tamar! We are glad to know you enjoyed your stay and joined us for the fun activities!