10 개의 레스토랑, 점심 식사, 저녁 식사 제공(시푸드)
예약 가능 여부 확인

메리어트 칸쿤, 올 인클루시브 리조트 여행 후기

4.5 out of 5
메리어트 칸쿤, 올 인클루시브 리조트
Boulevard Kukulcan, Retorno Chac L-41, Zona Hotelera, Cancun, QROO

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1009개 이용 후기 중 700개" "
평점 8 - 좋아요. 1009개 이용 후기 중 171개" "
평점 6 - 괜찮아요. 1009개 이용 후기 중 49개" "
평점 4 - 별로예요. 1009개 이용 후기 중 42개" "
평점 2 - 너무 별로예요. 1009개 이용 후기 중 47개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

SUNGJOON

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
위치가 해변이면서도 바로인근에 쇼핑 및 마트가 있어서 지내기 좋습니다
2022년 7월에 5박 숙박함
답변 제공: Glaucia Canil 님, 2022년 8월 23일
Dear Sungjoon, Thank you very much for your comments about our Resort.Hope to have the opportunity to welcome you back soon.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good!
I am very satisfied with the service, specially breakfast. Hoping to stay again
2021년 3월에 3박 숙박함

8/10 - 좋아요

Pedro Pablo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
No tiene estacionamiento, lo cual es un gran inconveniente si decides ir en auto propio o rentado.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Marie Ioane

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool and hot tub are open until 11:00PM which is not very common in other resorts.
2024년 4월에 3박 숙박함
답변 제공: Ariadne 님, 2024년 4월 26일
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

6/10 - 괜찮아요

María Teresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
No me avisaron que estaba en remodelación antes de pagar mi reserva y ppr tal motivo no contaba con todos los servicios ofrecidos como estacionamiento, gym y spa.
2024년 4월에 1박 숙박함
답변 제공: Ariadne 님, 2024년 4월 25일
Thank you for taking the time to write a review about your recent stay. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

8/10 - 좋아요

Miguel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just renovated, Beautiful, perfect size all inclusive resort,
2024년 3월에 5박 숙박함
답변 제공: Ariadne 님, 2024년 4월 25일
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

4/10 - 별로예요

Mina

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함
답변 제공: Ariadne 님, 2024년 4월 25일
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 - 훌륭해요

Kawsar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was great but the only down point was that the kids area was under renovation
2024년 4월에 3박 숙박함
답변 제공: Ariadne 님, 2024년 4월 25일
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 - 훌륭해요

Hiroko Arita

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The resort was under major construction.
2024년 4월에 6박 숙박함
답변 제공: Ariadne 님, 2024년 4월 22일
Thank you for taking the time to write a review about your recent stay. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

8/10 - 좋아요

HAMID NAWAZ

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Food options were limited and not good. Only two restaurants were worth eating in, Mexican and Japanese. Other places to eat can not be called restaurants.
2024년 4월에 5박 숙박함
답변 제공: Ariadne 님, 2024년 4월 22일
Thank you for taking the time to write a review about your recent stay. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

10/10 - 훌륭해요

Marie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Hotel is under renovation, however, our family had great time and we really enjoyed our stay. Staff were so nice and they're so accommodating. Excellence service especially Leonardo, Froylan and the rest of the team in Hana's Restaurant. Francisco from the Pool side. Rocedes from Bellman. And rest of the restaurant team, everybody, did an excellent job. Thank you, Marriott All inclusive Cancun.
2024년 4월에 3박 숙박함
답변 제공: Ariadne 님, 2024년 4월 19일
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

6/10 - 괜찮아요

Svetoslav 님, Irvine

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We visited the hotel in the beginning of April 2024. There was a lot of construction going on. The children's pool and the slide were closed, which was quite disappointing as this was a major reason we selected this hotel over others. The main pool is too deep and too cold for children. There were other issues related to the construction, such as limited restaurant options. Other than that the hotel is OK. The staff is friendly and attentive, the food and drinks were OK for an all-inclusive. You can walk to the adjacent JW Marriot hotel, which has some additional restaurants (pricey, not included). And of course the beach is great and the color of the sea is beautiful. Despite all the problems, we still had a relaxing vacation. Beware of the ATM in the lobby. I used it to withdraw some cash and a few days later there were fraudulent attempts to charge my debit card. If you need pesos, it's better bring some dollars and exchange at the front desk.
2024년 4월에 7박 숙박함
답변 제공: Ariadne 님, 2024년 4월 19일
Thank you for taking the time to write a review about your recent stay. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

4/10 - 별로예요

YOUNGHOON

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함
답변 제공: Ariadne 님, 2024년 4월 22일
Thank you for taking the time to share your rating with us! Your feedback would help us to improve our services in order to create a better experience for you.We hope you can visit us again soon, Sincerely,

4/10 - 별로예요

Kirk

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 6박 숙박함
답변 제공: Ariadne 님, 2024년 4월 18일
Thank you for taking the time to share your score about your recent stay. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

4/10 - 별로예요

sterling t 님, fayetteville

좋아요: 청결 상태, 직원 및 서비스
The staff here is amazing. Shout out to Mikel, Angie, Andy, for being kind and fun. Pablo working around the pool is top notch. What is killing this place is the food. Two restaurants open for dinner for 7 days is real drag and the food was not good. We nearly starved out. Breakfast is the best of it. Ceviche at the pool is great but you can't live on it twenty four seven. The construction there is still pretty heavy duty. When this is running at capacity it's going to be a train wreck.
2024년 4월에 7박 숙박함
답변 제공: Ariadne 님, 2024년 4월 18일
Thank you for taking the time to write a review about your recent stay. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

2/10 - 너무 별로예요

Martin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Marriott Cancun hotel experience I wanted to surprise my wife with an incredible experience, found out on the internet add that said recently opened march 2024 so great a new hotel recently remodeled, at no point they said anything about construction. We arrived beautiful lobby, they said it was all inclusive, we wanted to eat they mentioned they had Japanese restaurant hibachi and sushi, I was starving and said I wanted sushi, they told us that was closed indefinitely the sushi , and hibachi was opened but said no more reservations was full and needed 1 day in advance , we walked by and only 3 tables of people, I told my wife in Spanish complaining of the bad service and a waiter told us they were empty that we could come in when in reception they told us no Room was super nice but smelled like paint and glue we got dicy we had a nice view when I opened balcony could see gazebo close to water and construction workers laying in floor like sleeping that was my view, next morning around 7/7:30 am I could her noises, hitting hammers, guys laughing, my door shaking like someone trying to open, so I got out tons of construction workers in halls, all adjacent rooms opened guys painting, hammering, chatting, look very bad went down to the buffet I go to Cancun and playa all the time this time I paid almost $700 a night expected an amazing buffet, all restaurants when I go have this incredible tables with tons of exotic fruits and food, smoked salmon, prosciutto my surplice was that
2024년 4월에 2박 숙박함
답변 제공: Ariadne 님, 2024년 4월 18일
Thank you for taking the time to write a review about your recent stay. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

10/10 - 훌륭해요

Crystal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Ariadne 님, 2024년 4월 17일
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

2/10 - 너무 별로예요

Julie

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I've never left a review before but this one, I felt inclined. They were dishonest about the amount of construction that's being done on-site. Constructions are quite everywhere. Very loud construction from early in the morning, throughout the day, and sometimes late at night...it's impossible to rest! Half of the resort is not open yet & closed due to construction. You see it all from your room, from the pool, from the lobby... To make things worse, it rained one day we stayed & rain leaked everywhere - main lobby, restaurants, etc... I'm sure the resort will be wonderful once it's fully open but now is NOT the time to go. It looked like they won't be finished until at least end of the summer. Plus side? Whatever is open is quite nice, and the food and performances at the Mexican Restaurant (Casa Madre) is good.
2024년 4월에 5박 숙박함
답변 제공: Ariadne 님, 2024년 4월 17일
Thank you for taking the time to write a review about your recent stay. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

10/10 - 훌륭해요

MERRILYNN

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just came back from a 5 day stay at the Marriott. Although some renovations are still underway we had an excellent experience! We were never disturbed by the construction noise. The entire staff was attentive and pleasant. They had plenty of planned activities for the children because camp kids was not open. I never heard one complaint from any child that they were board! They also had a full day of activities for adults as well! Special shout out to Pablo! He was amazing! He took great care of us and all the guests! I would love to come back once the renovations are complete! The hotel is already beautiful and it will stunning once completed.
2024년 4월에 1박 숙박함
답변 제공: Ariadne 님, 2024년 4월 17일
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 - 훌륭해요

Kevin

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely beautiful resort. Very Clean , good food , well maintained. Highly recommend this place.
2024년 4월에 1박 숙박함
답변 제공: Ariadne 님, 2024년 4월 17일
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 - 훌륭해요

Eric Scott

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gee service especially Manuel a waiter who works the morning breakfast…hard worker who gave us great service And all the door greeters…
2024년 4월에 6박 숙박함
답변 제공: Ariadne 님, 2024년 4월 17일
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 - 훌륭해요

HAYDELIN

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really enjoyed our stay at this hotel. Stafff was great
2024년 4월에 5박 숙박함
답변 제공: Ariadne 님, 2024년 4월 17일
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 - 훌륭해요

Reina V

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My husband and I loved our stay. Everyone was extremely nice and the food and drinks were great. Great for families and couples that value calmness and peace.
2024년 4월에 3박 숙박함
답변 제공: Ariadne 님, 2024년 4월 10일
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

4/10 - 별로예요

Gabriela 님, Villa Park

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Ariadne 님, 2024년 4월 9일
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 - 훌륭해요

Husen

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All the staff are very friendly and helpful.
2024년 3월에 5박 숙박함
답변 제공: Ariadne 님, 2024년 4월 1일
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

6/10 - 괜찮아요

Grace

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Ariadne 님, 2024년 4월 1일
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 - 훌륭해요

Hyun Mook

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Recently renovated the rooms are clean and new.
2024년 3월에 5박 숙박함
답변 제공: Ariadne 님, 2024년 4월 1일
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

6/10 - 괜찮아요

José Angel

좋아요: 직원 및 서비스
Estaba en remodelación la mitad del hotel, ruido y sucio por la remodelación
2024년 3월에 6박 숙박함
답변 제공: Ariadne 님, 2024년 4월 1일
Thank you for taking the time to write a review about your recent stay at JW Marriott Cancun. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

10/10 - 훌륭해요

Adam Robert 님, Eagan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Simply perfect. Great staff. Great rooms. Great food. Great drinks. There’s nothing we’d change.
2024년 3월에 5박 숙박함
답변 제공: Ariadne 님, 2024년 3월 28일
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 - 훌륭해요

Rachel

2022년 12월에 1박 숙박함

4/10 - 별로예요

JOSE

가족 여행
좋아요: 청결 상태
La van a remodelar y pues es por eso que no esta al 100
2023년 3월에 4박 숙박함

10/10 - 훌륭해요

Takouhi Anne Kersten Galen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful property, the service was amazing the views were the BEST!
2023년 3월에 6박 숙박함

4/10 - 별로예요

Kristina

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
LIKE: the property was located in the middle of the hotel zone and was a bus ride to everywhere. there was not enough affordable restuarants within walking distance. most of the restaurants were "fancier" DISLIKE: concierge was not knowlegeable about the location of the hotel in reference to our excursions (e.g. they didn't know how to get 13.5KM on the hotel zone and suggested we take a taxi which cost 20 US dollars when we could have walked a KM and/or bus for one US dollar)
2023년 3월에 4박 숙박함

10/10 - 훌륭해요

daryl

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Incredible experience
2023년 2월에 8박 숙박함

10/10 - 훌륭해요

Sharisse

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Facility was clean, food choices were great. Beach beautiful.
2023년 3월에 3박 숙박함

10/10 - 훌륭해요

Angela E.

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place and very helpful and friendly staff. Only negative was the spa was closed and I really wanted some services.
2023년 2월에 7박 숙박함

10/10 - 훌륭해요

SHAUN PAUL

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The food was very good. The staff is wonderful.
2023년 2월에 7박 숙박함

10/10 - 훌륭해요

Grace

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean . Great food and amenities . Had a room with a killer view ! All in all, enjoyed our stay there . Also price was reasonable .
2023년 3월에 3박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mye støy på hotellet. Eldre rom. Ikke god service. Helt Ok uteområde. Bør forvente mer i forhold til hva du betaler.
2023년 3월에 3박 숙박함

10/10 - 훌륭해요

Joan C

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A beautiful clean friendly place to vacation
2023년 2월에 8박 숙박함

10/10 - 훌륭해요

marites

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 3박 숙박함

10/10 - 훌륭해요

Melody

2023년 3월에 3박 숙박함

2/10 - 너무 별로예요

Natasha

2023년 3월에 1박 숙박함

8/10 - 좋아요

Lisa

좋아요: 청결 상태, 편의 시설/서비스
Nice property. A little outdated. They are getting ready to close for renovations.
2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I just returned home from my fifth time at this property. I have always enjoyed the layout the view its charm and the staff has always taken care of us.. A few changes I noticed from my last visit was the breakfast menu in the restaurant downstairs restaurant layout went from spectacular to much smaller and the cost stayed the same. We always had the breakfast each morning and were looking forward to all of the options even if we didn’t take advantage of them. We never minded spending $30 per person each day because the options were amazing. Also when I called down for coffee service to the room they said we had to come down to get it or brew single cups in the room. We always had been able to get a carafe of morning coffee delivered in the mornings. I hope restaurant selections will be updated. I was not happy with the Polynesian restaurant steak meals or the food at the Thai restaurant. Also when I tried calling the room service option from the room no one answered so I had to always call the hotel operator. I understand the resort is renovating until 2024. I would hope that return guests like myself would have been surveyed and their opinions taken into consideration before any other changes are made to the property. I would love a chance to visit the property before the grand public reopening to experience the new resort! Thanks!
2023년 2월에 4박 숙박함

2/10 - 너무 별로예요

Domenic

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
Terrible , not worth the money
2023년 2월에 1박 숙박함

10/10 - 훌륭해요

ARANTXA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
it was a very nice hotel, several options for dining. the beach area was very nice, staff very friendly
2023년 2월에 4박 숙박함

10/10 - 훌륭해요

Will

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was great, food could have been better.
2023년 2월에 4박 숙박함

8/10 - 좋아요

Alison

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was amazing, the hotel is positioned perfectly on the strip to catch the centered sunrise . The beach was perfect. The place was clean. We had to go to jw Marriott for spa and gym amenities. I was in the presidential suite, furniture seemed old, the spa on the front balcony leaked when full. Most faucets leaked in some way. The bathroom shower door didn’t contain shower water from splashing on the floor. But the memories I made here were priceless. I’m a bit of a stickler about construction so my eye catches everything. They are renovating for a whole year beginning in April to 2024 so I assume all issues will be addressed. Nonetheless I would do it all over again.
2023년 2월에 10박 숙박함

4/10 - 별로예요

Alexander

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태
Rooms weren’t very clean. Lots of hides charges. Poor beverage chooses. Always not having something that is on the menu.
2023년 2월에 4박 숙박함