Dear lourdes,Thank you for sharing your feedback regarding your recent stay.We lament to read that not all the aspects of your experience did meet your expectations as we place great importance in providing all of our guests with memorable experiences and our aim is providing friendly and sincere hospitality and make our guests feel at home.Your concerns will be forwarded to the responsible department for an adequate follow up and we are looking forward to having another opportunity to host you soon for a much better experience.Sincerely,Hotel Riu Palace PeninsulaOnline Reputation Manager

Dear Gurpreet,Thank you for sharing your experience with us!We are saddened to find you weren't completely satisfied with your recent experience, as we are committed to provide excellent services to all our guests. Please rest assured however that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.With our best wishes we remain,Hotel Riu Palace PeninsulaOnline Reputation Manager

Estimada Gertrudis M,Muchas gracias por el tiempo dedicado a dejarnos su reseña.Y agradecemos su estancia en nuestro hotel.Sentimos saber que no quedó plenamente satisfecha con el programa Todo Incluido y las comidas y bebidas incluidas en él. Lamentamos leer que no cumplimos sus expectativas con nuestra oferta, ya que siempre intentamos ofrecer una amplia variedad para satisfacer los gustos de todos los huéspedes. Transmitiremos sus comentarios a nuestro responsable de Alimentos y Bebidas.No obstante, tomamos nota.Queremos seguir trabajando para mejorar y recibirle en el futuro.Reciba un cordial saludo,Hotel Riu Palace PenínsulaOnline Reputation Management