Thank you so much for posting a review of our property. I'm very happy to see you enjoyed your visit with us and that you felt our facilities are in great condition. We hope to see you in your future travels and thank you again for your comments. Sincerely, Alan Gagnon General Manager Red Roof PLUS+ Chicago – Naperville

Hey Kelly,Thank you for taking the time to complete our guest survey. Red Roof appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Chicago - Naperville. It's great to see our convenient location, kind staff, and cleanliness created a wonderful stay, resulting in a 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Thank you for sharing your 5-star rating with us, Kamberlan. Our staff at the Red Roof Inn PLUS+ Chicago - Naperville was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

Dear Ron, At the RED ROOF PLUS+ CHICAGO - NAPERVILLE we strive to provide you with a superior level of service and accommodations. We have high standards of hospitality and service and our aim is to give you the best experience at the best value. Thank you so much for the highlights regarding our easy accessibility, good parking, clean and comfortable room and our friendly and professional staff. Comments like yours are always an encouragement as we aim to continuously improve.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit here at Red Roof. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear David, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Chicago - Naperville. It's great to read that you were pleased with the cleanliness of the room. However, I do apologize for the less than ideal encounter and the noise disturbances you encountered. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

Hello Matthew,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Chicago - Naperville. We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express how much it means to our Red Roof management and staff to hear from guests like you who had a great experience.We're glad you had a great time with us, and we look forward to serving you again.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Alap, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ CHICAGO - NAPERVILLE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the air conditioner that was difficult to use and the other concerns you described. Please know that your feedback will be taken into consideration as it will help us to improve the quality of our service. On your next stay if you have any issues, we recommend that you share them with our front desk staff, so they are able to have your concerns addressed. It seems like your room didn't have a microwave or a refrigerator, so we recommend that you explore the other room options we have available with these amenities.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you the very best in your future travels. Very truly yours,AdraineRed Roof Management Rediresponse Specialist

Dear Jill,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ CHICAGO - NAPERVILLE. We value you as our guest and welcome your 3/5 score. At Red Roof, we are happy to know that you made us your choice of stay. However, it's disheartened to know that the size of the room was not to your liking. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Dear Monica, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ CHICAGO - NAPERVILLE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the phone you described along with the other issues mentioned. I have shared your feedback with upper management to ensure your satisfaction. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 3/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

Hello Taylia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ CHICAGO - NAPERVILLE and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Hi Daniel,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Chicago - Naperville. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our hotel's convenience. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Monica,Thank you for telling us about your recent visit at Red Roof Inn PLUS+ Chicago - Naperville. It's great to read that our comfortable beds, great linens and hot enough water in the coffee maker pleased you. However, you stated that the issue with the toilet was less than ideal. Nonetheless, it's great to read the issue was resolved promptly. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

Hello Arun, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ CHICAGO - NAPERVILLE and I appreciate your 5/5 score following your stay. I am happy to read that our room serve its purpose. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. In the future we recommend that you explore the other room types we have available with the amenities you need. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Franklin, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Chicago - Naperville. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Red Roof hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Georgios. The staff and I at the Red Roof Inn PLUS+ Chicago - Naperville were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, GabrielleRed Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Royacr. The staff and I at the Red Roof Inn PLUS+ Chicago - Naperville appreciate your 3/5 score following your stay. I am happy that you were fond of our nice staff, good prices and the other highlights listed. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Hello Chelsea, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ Chicago - Naperville we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Kishore,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Chicago - Naperville. I am glad see that the room met your expectations. However, I am disheartened to read that your stay fell short of your expectation due to the situation you described regarding the outside of the room was not to your liking. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Srinivasarao, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Chicago - Naperville. It's good to read that our location was convenient to your travels. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

Dear Ann, Everyone here at the Red Roof Inn PLUS+ Chicago - Naperville was proud to see your 5/5 score. I am happy that you found our hotel to be great. However, you stated that the water pressure was a little weak. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Lorenzo, We at the RED ROOF PLUS+ CHICAGO - NAPERVILLE are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Antonio,I appreciate you sharing your feedback following your stay at the Red Roof Inn PLUS+ Chicago - Naperville. It's good to read that you found the room to be clean and the service was to your liking. However, I was saddened to read that your stay fell short of your expectations due to the pests you reported. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Tianna Red Roof Management RediResponse Specialist

Hello Robert,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Chicago - Naperville and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Hello Joel, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Chicago - Naperville and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Lanesha, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ CHICAGO - NAPERVILLE and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Hello Brenda,The staff at the Red Roof PLUS+ Chicago - Naperville and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,Red Roof Management

Querido Pedro,Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes. Agradecemos sus comentarios luego de su reciente estadía en RED ROOF PLUS+ CHICAGO - NAPERVILLE con respecto a la limpieza. Le pido disculpas por los problemas destacados que obstaculizaron su estadía. Los comentarios de nuestros huéspedes siempre son bienvenidos en Red Roof ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias de nuevo por compartir tu experiencia. Esperamos verle en sus futuros viajes.Sincerely,Red Roof Management

Hello Leslie,Thank you for taking the time to share your feedback regarding your recent stay at our hotel Red Roof PLUS+ Chicago - Naperville. We are happy to hear that you enjoyed all aspects of your stay, prompting your 5/5 rating. I can't begin to express how much it means to our Red Roof management to hear from guests like you who had a great experience. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your kind words. The team and I would love to provide you with another comfortable stay in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Hello Valued Guest,Thank you for taking the time to tell us about your experience at our hotel Red Roof PLUS+ Chicago - Naperville. We are happy to see that you loved the customer service provided by our manager by being very nice. However, I am disappointed that your overall experience did not meet your expectations. You indicated you were unsatisfied with the uncleanliness of the linens and the towels. Please accept our sincerest apologies for the impact this had on your stay with us. Comments like your aren't taken lightly, so they will be reviewed by the team in an effort to address the issues with the relevant departments.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Dear Lettensie,The staff at the Red Roof PLUS+ Chicago - Naperville and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Dear Derrick,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ CHICAGO - NAPERVILLE. At Red Roof it's truly disheartened to read that you didn't get to stay with us. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your comment. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Hello Enrique, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ CHICAGO - NAPERVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Hello Robert,Your review of the Red Roof Inn PLUS+ Chicago - Naperville was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

Hi Karin,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ Chicago - Naperville with us. It was so rewarding to see that we earned your 5/5 score with our nicely updated rooms and our affordability. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

Dear Lacresha,We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Chicago - Naperville. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very helpful and professional; In additional to the comfort of the room meeting your expectations, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Hello Marissa,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof PLUS+ Chicago - Naperville. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit, prompting your 5/5 rating. However, I was saddened to read that your stay fell short of your expectations due to the quantity of soap not being to your liking. Please accept our sincerest apologies for the impact this had on your stay with us. On your next stay should you need any assistance with our amenities, please speck with our front desk personnel immediately so we can take care of the issue to ensure your comfortable.Thanks again and we hope you’ll visit us again on your next trip! We look forward to seeing you in your future travels.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Ozmend, Thank you for taking a moment to complete our survey. The staff at the RRED ROOF PLUS+ CHICAGO - NAPERVILLE and I appreciate your 5/5 score following your stay. I am happy to read that you found the staff to be friendly and that you had a great time. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Lorenzo,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Chicago - Naperville. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our convenience in being in walking distance to businesses. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.On your next stay, if you have any problems while you are with us, please contact our front desk immediately so we can resolve the issue and ensure your satisfaction. Thank you again and we hope you visit Red Roof again on your next visit.Sincerely,ChirellRediResponse Specialist

Hello Sriram, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Chicago - Naperville and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Thank you for your perfect rating, Candace. The staff at the RED ROOF PLUS+ CHICAGO - NAPERVILLE and I were over the moon when we saw your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to your next stay at Red Roof. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

Hello Thomas, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Chicago - Naperville and I thank you for your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Dear Vanessa, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Chicago - Naperville. We are glad to see that you enjoyed your stay, prompting your 5/5 score. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Hello Jose,Your review of the Red Roof Inn PLUS+ Chicago - Naperville was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 4/10 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Chicago - Naperville, Iklhomjon. I am sorry that your experience did not meet your expectations. You stated that your experience with the front desk was poor, which hindered your stay. As such, your feedback may be taken into account.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,Red Roof Management

Dear James, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Chicago - Naperville. I am disheartened to read that your stay fell short of your expectation due to the situation you described regarding the bed not being to your liking, the uncleanliness of the parking lot and the other concerns you listed. We value your business and would like to assure you that this is not reflective of our usual standards. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Hello Marni, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Chicago - Naperville and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Dear Fabian,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ CHICAGO - NAPERVILLE. Thank you for letting us know that the light need fixing. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. I will share this feedback with our management team so that they can investigate.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist