숙박 시설 정면

디그비 파인스 골프 리조트 앤 스파 여행 후기

3 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 849개 이용 후기 중 409개" "
평점 8 - 좋아요. 849개 이용 후기 중 278개" "
평점 6 - 괜찮아요. 849개 이용 후기 중 115개" "
평점 4 - 별로예요. 849개 이용 후기 중 31개" "
평점 2 - 너무 별로예요. 849개 이용 후기 중 16개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Always a great stay.
2024년 4월에 1박 숙박함
답변 제공: Dylan 님, 2024년 5월 22일
Dear Jason, Thank you for choosing Digby Pines. I am so pleased to see your stay was enjoyable. I hope we have the opportunity to welcome you again soon. Kind regards, Dylan Courtney Operations Manager

6/10 - 괜찮아요

Charu

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Pool was not operational but when I booked it didn't say that pool is not opened yet.
2024년 5월에 1박 숙박함
답변 제공: Dylan 님, 2024년 5월 21일
Dear Charu, Thank you for staying at Digby Pines. We hope to have the pleasure of welcoming you again soon. Kind regards, Dylan Courtney - Operations Manager

8/10 - 좋아요

Joe

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Dylan 님, 2024년 5월 7일
Dear Joe, Thank you for choosing Digby Pines. We hope to have the pleasure of welcoming you again soon. Kind regards, Dylan Courtney, Operations Manager

8/10 - 좋아요

Paul Reid

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함
답변 제공: Dylan 님, 2024년 5월 7일
Dear Paul,Thank you for choosing Digby Pines. We hope to welcome you again soon. Kind regards, Dylan Courtney, Operations Manager

6/10 - 괜찮아요

Talon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Could use Netflix and tv that’s not in a standing wardrobe
2024년 4월에 1박 숙박함
답변 제공: Dylan 님, 2024년 5월 3일
Dear Talon, Thank you for staying at Digby Pines. We appreciate your suggestions and we'll take them into consideration for future development. We hope to have the pleasure of welcoming you again soon!Kind regards, Dylan Courtney, Digby Pines Golf Resort and Spa

6/10 - 괜찮아요

Ashley

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Older property, very well kept and clean but now in need of upgrades, especially the bathrooms. Also, its very noisy in rooms anywhere close to the elevators.
2024년 3월에 2박 숙박함
답변 제공: Dylan 님, 2024년 4월 5일
Dear Ashley, Thank you for choosing to stay at Digby Pines! It was our pleasure to host you. Our team thanks you for the feedback and we hope to welcome you again soon!Kind regards, Dylan Courtney, Operations Manager

8/10 - 좋아요

John W.

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Old tradition hotel
2024년 3월에 1박 숙박함
답변 제공: Dylan 님, 2024년 3월 13일
Dear John, Thank you for taking the time to rate and review our resort. I am pleased to see your stay was enjoyable. We hope to welcome you again soon. Kind regards, Dylan Courtney

10/10 - 훌륭해요

Joseph

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are great and food is phenomenal. Historic property with lots of character.
2024년 3월에 1박 숙박함
답변 제공: Dylan 님, 2024년 3월 6일
Dear Joseph, I am so pleased to see your stay was enjoyable. We hope to see you again soon at Digby Pines.Kind Regards, Dylan Courtney

10/10 - 훌륭해요

Sarah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful area, the grounds are lovely, too bad we were here in the winter as I'm sure the summer would be awesome. Although the Expedia listing advertises a hot tub, they don't have one so that should be updated as that was a disappointment.
2024년 2월에 1박 숙박함
답변 제공: Dylan 님, 2024년 3월 1일
Dear Sarah, Thank you for choosing to stay at Digby Pines. I am so pleased to see your stay was enjoyable. I was not aware of the hot tub listing, I will be sure to get that updated, thank you for letting us know. I hope have the pleasure of welcoming you again, Dylan Courtney, Operations Manager

10/10 - 훌륭해요

Klarrissa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed the charm of the plder hotel, we booked the jacuzzi suite and had a lovely time, staff was all very nice and breakfast was delicious. We will definitely come back in the summer when the pool is open
2024년 2월에 1박 숙박함
답변 제공: Dylan 님, 2024년 2월 27일
Dear Klarrissa, Our team is so please to see you enjoyed your stay. We cannot wait to welcome you again this summer, if you need any assistance booking, please give us a call 902.245.2511. Kind regards, Dylan Courtney Operations Manager

6/10 - 괜찮아요

Brett

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Check in was fine but for $300 a night, i expect a much nicer room.... especially off season.
2024년 2월에 1박 숙박함
답변 제공: Dylan 님, 2024년 2월 12일
Dear Brett, Thank you for providing your feedback. I am sorry to see you did not enjoy our suite. I will be sure to provide this information to our team for review.We do hope to have the opportunity to welcome you again. Kind regards, Dylan

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Dylan 님, 2024년 1월 24일
Dear Daniel, Thank you for choosing Digby Pines. We hope to have the pleasure of welcoming you again soon!

10/10 - 훌륭해요

Andrea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great relaxation spot!
The hotel although it is a bit old, the rooms and every space are nice and cozy. Everything is super clean and tidy. The staff is very helpful and always in a good mood. Although we had a few issues one of the nights with dinner, they went above and beyond to make it right and solved the issue. We will definitely come back and recommend it as well. It was Christmas season so they had a bunch of fun activities planned, now I want to visit them for summer to enjoy the rest of what this place offers. My wife had a RMT massage appointment and she loved it!
2023년 12월에 2박 숙박함
답변 제공: Dylan 님, 2024년 1월 15일
Dear Andrea, I am absolutely thrilled to read your review. I am so pleased to see that your stay was enjoyable, I do apologize for any issues faced in the dining room and pleased to see the team was quick to recovery.We cannot wait to welcome you this summer!Kind regards, Dylan Courtney, Operations Manager

2/10 - 너무 별로예요

Chris

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
People are rude food sucked and mouldy rooms the staff spent more time putting up Xmas decorations than catering for the needs of the guests
답변 제공: Dylan 님, 2024년 2월 7일
Thank you for bringing these concerns to our attention. I will be sure to review them with our management team. We do apologize for any discomfort this may have caused you during your stay. I hope we have the opportunity to welcome your business in the future.

2/10 - 너무 별로예요

Chris

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful property that has not been taken care of mould in the rooms restaurant was nice but food and service sucked front desk was rude all round not a good experience
답변 제공: Dylan 님, 2024년 2월 7일
Thank you for bringing these concerns to our attention. I will be sure to review them with our management team. We do apologize for any discomfort this may have caused you during your stay. I hope we have the opportunity to welcome your business in the future.

8/10 - 좋아요

Edward

연인과의 여행
2023년 12월에 1박 숙박함
답변 제공: Dylan 님, 2024년 1월 15일
Dear Edward, Thank you for staying at Digby Pines. I am pleased to see your stay was enjoyable and hope we have the pleasure of welcoming you again this winter!Kind regards, Dylan Courtney, Operations Manager

10/10 - 훌륭해요

Val

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Dylan 님, 2024년 1월 15일
Dear Val, Thank you for staying at Digby Pines. I am pleased to see your stay was enjoyable and hope we have the pleasure of welcoming you again this winter!Kind regards, Dylan Courtney, Operations Manager

10/10 - 훌륭해요

Kasia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Dylan 님, 2024년 1월 15일
Dear Kasia, Thank you for staying at Digby Pines. I am pleased to see your stay was enjoyable and hope we have the pleasure of welcoming you again this winter!Kind regards, Dylan Courtney, Operations Manager

4/10 - 별로예요

Olivier

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Dylan 님, 2024년 1월 15일
Dear Oliver, Thank you staying at Digby Pines: Nova Scotia's Iconic Resort. I hope we have the opportunity to improve on the low rating the next time you visit the Resort. Should you have any concerns or questions please reach out to us. Kind regards, Dylan Courtney, Operations Manager

10/10 - 훌륭해요

Bobbi-Jo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very accommodating to our travel plans
2023년 11월에 1박 숙박함

8/10 - 좋아요

Erin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful property
2023년 11월에 1박 숙박함
답변 제공: Dylan 님, 2024년 1월 15일
Dear Erin, Thank you for staying at Digby Pines. I am pleased to see your stay was enjoyable and hope we have the pleasure of welcoming you again this winter!Kind regards, Dylan Courtney, Operations Manager

10/10 - 훌륭해요

Robert G Patten

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Restaurant area was quite cool as heaters did not seem to be working. Breakfast options weekdays are not great and are individually quite expensive. Overall staff were very friendly.
2023년 11월에 3박 숙박함
답변 제공: Dylan 님, 2024년 1월 15일
Dear Robert, Thank you for taking the time to rate and review our resort. I do apologize for shortcomings you may have faced during your stay, I am however pleased to see a high rating. I do hope we have the opportunity to welcome you again. Kind regards, Dylan Courtney, Operations Manager

6/10 - 괜찮아요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Igor

2023년 11월에 1박 숙박함
답변 제공: Dylan 님, 2024년 1월 15일
Dear Igor, Thank you for staying at Digby Pines. I am pleased to see your stay was enjoyable and hope we have the pleasure of welcoming you again this winter!Kind regards, Dylan Courtney, Operations Manager

6/10 - 괜찮아요

Denis

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
L’établissement a besoin de rénover et mettre à jour leurs salles de bain.
2023년 10월에 4박 숙박함

10/10 - 훌륭해요

Joanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The landscaping was lovely !
2023년 10월에 1박 숙박함
답변 제공: Charles 님, 2023년 10월 24일
Hi Joanne,How lovely to get the 5 out 5 rating from you. Glad you loved the grounds and we are committed to putting more and more work into them to keep them looking stunning, next time you visit, plan April and May, we had 5000 tulip bulbs blooming this year, it was also amazing.Cheers, Regards CharlesGeneral Manager

10/10 - 훌륭해요

Kate

2023년 10월에 1박 숙박함

8/10 - 좋아요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Interesting hotel set in large grounds. nice views of the bay. nice walk in the grounds. Pool during season very cool. quite impressive main building. Food was fairly priced and quality was very good. Would stay again. The twin room was very small though.
2023년 10월에 2박 숙박함
답변 제공: Charles 님, 2023년 10월 24일
Dear Richard,Thank you for your review! We're delighted you enjoyed our beautiful grounds, bay views, and impressive main building. Unfortunately we cannot change the size of the rooms due to the resort being 93 years old, however the rooms of the future that we are planning will certainly have a feel of spaciousness. We have started working with a designer and creating space is one of the goals.Looking forward to welcoming you back. Kind regards CharlesGeneral Manager

10/10 - 훌륭해요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Sensible sized, quality room
2023년 10월에 1박 숙박함
답변 제공: Charles 님, 2023년 10월 17일
Dear Kenneth,Thanks for the 5 star rating, its great to know you had an absolutely great stay . We look forward to welcoming you back in the future.Best regards, Charles

10/10 - 훌륭해요

Susan

2023년 10월에 1박 숙박함
답변 제공: Charles 님, 2023년 10월 17일
HI Susan,How wonderful to know you had a thoroughly great stay with us. Thanks for taking the time to rate us and 10 out 10 is a great accolade. Come back again soon.Kind regards, CharlesGeneral Manager

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Beautiful grounds
Place was outwardly beautiful. However room was tiny and carpet was a mess of stains. I would not stay in a standard room again .
2023년 10월에 1박 숙박함
답변 제공: Charles 님, 2023년 10월 24일
Thank you for your feedback. We appreciate your comments about the outward beauty of our resort. Please note that we are currently in the process of recarpeting all our rooms. We understand that our historic resort has limitations in room size due to its 93-year-old heritage, but we are actively working on redesigning our new guest rooms to maximize comfort. We hope you'll consider giving us another chance in the future. Your input is valuable as we strive to improve.Kind regards, Charles OtterGeneral Manager

8/10 - 좋아요

Judy

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Good value - Breathtaking views, lovely property
Digby Pines is beautiful, vintage resort, grandly designed inside and out, on a hill overlooking the Annapolis Basin. They have an amazing outdoor heated pool, which we enjoyed even on a crisp fall day. The pool is 72 ft. long. Quite unique and very enjoyable. The expansive grounds are landscaped in a traditional green lawn and with steps leading down to the spa and pool. the main hotel is beautiful. We love this property and enjoyed our stay here very much. There were only a couple of cautionary notes; the rooms are badly in need of renovation. Our bathroom was very dated. The carpet in the room is wrinkled and stained. However, there are heat pumps in the rooms now that seem very efficient and quiet. the bed and linens were very comfortable. The hallways are bright and cheery and not at all gloomy for such an old hotel. I believe the new owners are gradually making updates and changes and I hope they will be vigilant about repairs to the stucco outside. Our only real disappointment was our meal in the dining room. The quality of the meal was not up to last year's excellent plates. We ordered the Digby scallops and could not believe that they came in a tiny bit of sauce with the smallest portion of potato and carrot that I've ever seen. I can no longer recommend Churchill's as a premier dining experience. it was mediocre, at best. However, there are plenty of places to enjoy the local scallops in the town of Digby, that are a better bargain
The lobby
2023년 10월에 2박 숙박함
답변 제공: Charles 님, 2023년 10월 24일
Dear Judy,Thank you for your detailed feedback. We're delighted to hear that you enjoyed our beautiful vintage resort, the unique pool, and the comfortable accommodations. We appreciate your observations and concerns about the room condition and dining experience. Rest assured, we're committed to making necessary updates and improvements to enhance our guests' experience. Your observation is correct that the new owners are very committed to restoring the resort, I am sorry you were in one of the rooms with old carpet, we are nearing the completion of all rooms with new carpet (only 9 to go) and to update you we have started the repairs and re-painting of the outside of the building but its going to take another year. Work is well underway.We hope to have the opportunity to welcome you back in the future for an even better stay.Kind regards, CharlesGeneral Manager

10/10 - 훌륭해요

Lanny

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stopover
2023년 10월에 1박 숙박함
답변 제공: Charles 님, 2023년 10월 11일
Dear Lanny,Thanks for the 5 out of 5 rating, great to know you loved staying at the Pines. We look forward to welcoming you back in the future.Best regards Charles

4/10 - 별로예요

Stephen

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Marilyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very welcoming with lovely grounds, friendly staff and very clean comfortable rooms.
2023년 10월에 1박 숙박함
답변 제공: Charles 님, 2023년 10월 11일
Dear Marilyn,How great (and reassuring) to know you had a great stay, again you remind us how important our staff are and cleanliness are the foundation of a great stay. We look forward to welcoming you back in the future.Best regards, CharlesGeneral Manager

10/10 - 훌륭해요

Deepesh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
it is a good big old property
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Sonia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The grounds were amazing. So neutiful.
2023년 10월에 1박 숙박함
답변 제공: Charles 님, 2023년 10월 17일
HI Sonia,Thanks for letting us know you had a great stay. We are proud of the grounds and its great you appreciated the results. I suggest you come back in Tulip season, last year we planted 5000 tulips and the place looked amazing. We are now working on this years planting plan. We hope to welcome you back again soon.Kind regards CharlesGeneral Manager

8/10 - 좋아요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Charles 님, 2023년 10월 24일
Dear Angela,Thank you for your 4-star review! We're thrilled you had a great experience with us. We hope to welcome you back soon for an even better stay.Kind regards, CharlesGeneral Manager

6/10 - 괜찮아요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Grand old hotel. Room and bathroom were small Gorgeous view of pool, spa, basin but only if you stood in front of the one window. Window opened for a nice breeze but had to use the garbage can to prop it open. Dismayed that I could not have a mini fridge, would have paid extra to keep my drinks, cheese, water etc cool. Apparently the electrical system won’t accommodate a fridge. Plumbing in BR spotty. Toilet ran at times. Taps antiquated and difficult to control temp. Only ate breakfasts X 2. Had the exact same meal both mornings. Bill was $32 first day and $24 second day. Their coffee is so weak I honestly couldn’t tell if I was drinking coffee or tea. On the positive side, the bed was very comfortable, the grounds and public areas impressive and the staff were very pleasant. Special shout out to Jake who humped my luggage up and down multiple steps while appearing to enjoy every minute! He is quite an ambassador and I hope management agrees. All in all, I would go back as it’s a beautiful spot with great views and 4 minutes from the ferry terminal. Some updating of the rooms would take it up a notch. Caution to mobility impaired guests. There are all sorts of stairs. Quite a climb just to get into the resort to check in. I was on the third floor but had two more small flights of stairs to carry my bags down to get to my room. The staff will happily assist you with your luggage but if mobility is an issue, this might not be the place for you.
2023년 10월에 2박 숙박함
답변 제공: Charles 님, 2023년 10월 4일
Dear Elizabeth,We greatly appreciate your recent review of your stay with us. It brings us joy to hear that you found comfort in our beds and enjoyed the beautiful views. Your feedback is incredibly important to us, and we're excited to share that our new owners have invested significantly over the past four years, despite the challenges posed by COVID.The renovations (already completed), including but not limited to include; a new roof, heating and cooling systems, and exterior repairs, aim to enhance your experience. We've also installed a brand-new Wi-Fi system for seamless connectivity. Restoring the resort's iconic status is a top priority, and upcoming improvements will focus on enhancing visual aspects for our guests.We've taken note of your comments about room size, plumbing, and breakfast variety. We're actively working on clever design solutions to maximize room space and addressing plumbing concerns, acknowledging that these are significant projects. Accessibility is a huge project and with the resort being built when it was, they never considered the issue, for us its top priority. Regarding breakfast, we offer both an à la carte menu and buffet to provide ample variety. Knowing specifics about what's missing would be immensely helpful.Your feedback is invaluable, and we're heartened by the positive impact of your stay. Creating memorable experiences is our goal, and your satisfaction is a testament to the progress we've made. We're grateful for your understanding and eagerly look forward to the opportunity to welcome you back for an even more exceptional stay.Kind regards,Charles Otter General ManagerPS: Jake is a huge asset to our team and thanks for acknowledging him.

8/10 - 좋아요

Diane

2023년 9월에 1박 숙박함
답변 제공: Charles 님, 2023년 10월 24일
Dear Diane,Thank you for your 4-star review! We're thrilled you had a great experience with us. We hope to welcome you back soon for an even better stay.Best regards, CharlesGeneral Manager

10/10 - 훌륭해요

Karl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Charles 님, 2023년 10월 4일
Dear Karl,Many thanks for the 5 out 5 rating, we are glad to know you had a great stay. We look forward to welcoming you back in the future.Best regards, CharlesGeneral Manager

10/10 - 훌륭해요

Trina

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Frontline staff are excellent! Friendly, welcoming and accommodating!
2023년 9월에 1박 숙박함
답변 제공: Charles 님, 2023년 10월 4일
Dear Trina,Its always great to know our guests had a great stay but even more reassuring your few words remind us that our staff are our greatest asset. We look forward to welcoming you back in the future.Best regards CharlesGeneral Manager

8/10 - 좋아요

Beverly

2023년 9월에 1박 숙박함
답변 제공: Charles 님, 2023년 10월 24일
Hi BeverlyThank you for your 4-star review! We're delighted to hear that you had a positive experience with us. We hope to welcome you back for another great stay in the future.Kind regards, CharlesGeneral Manager

4/10 - 별로예요

robert

단체 여행
좋아요: 청결 상태
Carpet in room was filthy, mold in grout in tub, shower was weak. We asked to change room had to pack everything and was offered no help with the move.second room the shower was unable to adjust.my advise would be to ask to see your room before paying
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Ian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely friendly staff! Jake at the front desk was awesome!
2023년 9월에 1박 숙박함
답변 제공: Charles 님, 2023년 10월 4일
Dear Ian,Thanks for taking the time to rate us and getting 5 out of 5 rating lets us know your stay was just perfect. More importantly for me is to know our staff looked after you so well, they are the ones that make a difference to our industry. Best regards Charles/ General Manager

10/10 - 훌륭해요

Luis Miguel

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Room was noisy above.
2023년 9월에 2박 숙박함
답변 제공: Charles 님, 2023년 9월 23일
Dear LuisThank you so much for staying with us and great you overall had a great stay. So sorry to read about the noise from an upstairs room. Please know if this ever happens again when you next stay or any hotel, please let reception know so we can or could have done something about it, if you did let us know and we didn't take action I am sorry. Come back again soon. Best regards, CharlesGeneral Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Disappointing
The hotel itself was super! Our room had issues with the toilet being used and left dirty. We were more bed but to a smaller room. Had a King bed with sofa and got moved to just a King. No compensation. I am sure the resort was not full so we expressed our disappointment but no resolution The outdoor facilities were a mess. The hurricane had just rolled through but the state of the outdoors was not a hurricane issue. The tennis courts, for instance, were locked with weeds growing higher than the nets. Many of the outdoor trails were very over run. The wet spots were due to the hurricane, and we expected that, but looked like no maintenance had been done all season. We were visitors to Nova Scotia and the resort was recommended by a local. When they came to visit us, they were shocked to see the condition Wish we could have seen it in its prime. BUT the staff were friendly and the food was excellent.
2023년 9월에 1박 숙박함
답변 제공: Charles 님, 2023년 10월 24일
Thank you for sharing your feedback with us. We're delighted that you found the hotel itself to be super and enjoyed the friendly staff and excellent food. We sincerely apologize for the issues you encountered with your room and the outdoor facilities. We're committed to addressing these concerns and ensuring a more enjoyable experience for our guests in the future. We wish you had contacted us during your visit so we could have put things right. We appreciate your input and hope to have the opportunity to welcome you back for an improved stay.Regards, Charles OtterGeneral Manager

8/10 - 좋아요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pines review
We checked in and I asked for a view which the attendant proceeded to move us to a room next to the elevator. This was a problem as it was very noisy - sounded like thunder every time it was in operation. The next morning we spoke to Lisa at the front desk and she said we were already in an ocean view room so she did nothing t understand why we were moved. Lisa fixed everything for us, including an early check out due to the impending hurricane. I would have Lisa work on my staff any time as she is all about customer service with a smile. The restaurant was ok but not what I remember from 2004. It could be a lot better
2023년 9월에 3박 숙박함
답변 제공: Charles 님, 2023년 9월 23일
Hi Brian,Thanks for staying with us and reminding us that our staff do make the difference to our guests experience and your comments have been passed onto Lisa as this is always so motivating. Sorry the restaurant was up to your expectations but a lot of time has passed since your last stay, however 3 weeks ago our new Executive Chef, Mark has started and we are already impressed with his approach and food, we start to see the new evolution so don't leave it 9 years to come back. Best regards CharlesGeneral Manager

8/10 - 좋아요

Laureen

좋아요: 청결 상태, 직원 및 서비스
Great service at the on site spa Quite
2023년 9월에 2박 숙박함
답변 제공: Charles 님, 2023년 9월 21일
Thank you Laureen, great to know you had a great day at the SPA and enjoyed your stay.Kind regards, CharlesGeneral Manager

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very beautiful property, and very pleasant and accommodating staff. Will definitely come back when opportunity to vacation in that area comes up again.
2023년 9월에 4박 숙박함
답변 제공: Charles 님, 2023년 9월 16일
Dear Daniel,Thank you for taking the time to share your impressions about your recent stay and we are delighted to know you will return. Best regards CharlesGeneral Manager