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쉐라톤 미라마 리조트 엘구나 여행 후기

5 out of 5
쉐라톤 미라마 리조트 엘구나
Red Sea, El Gouna

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 242개 이용 후기 중 129개" "
평점 8 - 좋아요. 242개 이용 후기 중 77개" "
평점 6 - 괜찮아요. 242개 이용 후기 중 12개" "
평점 4 - 별로예요. 242개 이용 후기 중 16개" "
평점 2 - 너무 별로예요. 242개 이용 후기 중 8개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Ashraf

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Norbert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함

10/10 - 훌륭해요

Frank

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ausstattung, Gesamtanlage, Service, Poolbereich und angelegte Lagunen hervorragend. Frühstückauswahl prima, sehr gut. Abendessenbuffet 4 Sterne.
2024년 4월에 15박 숙박함
답변 제공: Amer 님, 2024년 5월 6일
Lieber Herr Frank,ich freue mich, dass Sie Ihren Aufenthalt bei uns genossen haben und die Freundlichkeit unseres Personals zu schätzen wissen und dass Ihnen unser Essen geschmeckt hat. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen.DankeschönMohamed AmerHotelleitung

10/10 - 훌륭해요

Michael 님, Zürich

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr schönes Hotel an bester Lage mit vielen romantischen Brücken über den Lagunen und blühenden Pflanzen und Palmen. Grosse Zimmer mit allem was ein 5* Hotel auszeichnet. Sehr freundliches zuvorkommendes Personal. Abwechslungsreiches Essen von guter Qualität.
2024년 3월에 9박 숙박함
답변 제공: Amer 님, 2024년 5월 6일
Sehr gehert Michael,Vielen Dank für Ihre Bewertung. Wir freuen uns zu lesen, dass Ihnen unser Hotel im Allgemeinen gefallen hat und Sie einen sehr angenehmen Aufenthalt bei uns hatten.Wir würden Sie gerne bald wieder bei uns begrüßen.Mit freundlichen Grüßen.Mohamed Amer Hotel Management

10/10 - 훌륭해요

Ghada

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great stay
2023년 11월에 3박 숙박함

8/10 - 좋아요

Maya

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice area and hotel was also very nice

10/10 - 훌륭해요

Christina Vandhana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing experience at the Sheraton Miramar in El Gouna. The staff were so friendly and helpful. The rooms are slowly being upgraded and wow, once they are all done this place will be even more wonderful.

10/10 - 훌륭해요

youssef 님, Brooklyn

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Coming back next year
2023년 8월에 6박 숙박함

10/10 - 훌륭해요

Andrea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great staff and lovely interior
My partner and I loved staying at the hotel. We stayed in a newly renovated and nice room right by the beach. Cleaning and cleanliness were very good and the bed comfortable. On the beach there were many sunbeds available and the staff were very friendly and took drink orders at the sunbeds. All the staff at the hotel treated us nicely both at the reception, in the restaurants and in the bars. The absolute best food in the hotel was served at the oriental restaurant by the water. Good freshly made bread and meat on the table grill! Moh. A Latif who is the responsible manager of both the restaurant and the beach bar was very helpful and made our days extra good with very good service and nice conversations. We will definitely be back!
2023년 8월에 3박 숙박함

2/10 - 너무 별로예요

Lamis

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Robert

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly Staff, very good food, beautiful view of Red Sea.
2023년 6월에 5박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
2023년 5월에 8박 숙박함

10/10 - 훌륭해요

Mark

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice resort
2023년 5월에 3박 숙박함

10/10 - 훌륭해요

Mohamed

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Excellent nothing to complain
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Peggy

2023년 4월에 1박 숙박함

4/10 - 별로예요

Mona Fatma Mursi

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The dinners very poor quality and there is no information about the ingredients of the good items
2023년 1월에 3박 숙박함
답변 제공: Guest Service Center 님, 2023년 1월 25일
Dear Mona Fatma, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations regarding our food. I have shared your feedback with the concerned leadership team to ensure the necessary guidelines are in place and reviewed.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Wafy GaberHotel Management

4/10 - 별로예요

Errieta

6/10 - 괜찮아요

Werner

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ohne Bauarbeiten empfehlenswert
Am Tag nach Ablauf der Stornierungsfrist kam die Nachricht vom Hotel, dass Bauarbeiten stattfinden. Unser Zimmer war weit weg von den Arbeiten, aber an den (wirklich schönen) Stränden war den ganzen Tag flexen und hämmern zu hören. Auf meine Beschwerde im Hotel hieß es, dass das Zimmer ja nicht betroffen ist. Seltsame Einstellung. Essen so la la, auf für all inclusive eher mittelmäßig. Sehr freundliches Servicepersonal.
2022년 11월에 5박 숙박함
답변 제공: Guest Service Center 님, 2022년 11월 25일
Dear Valued Guest,It is our pleasure to hear from you and you take the time to rate and review us.Please accept our deep apology for any inconvenience.Looking forward to seeing you once again.Thank you and best regards.Wafy GaberHotel Management.

8/10 - 좋아요

William

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
Very Good
2022년 10월에 5박 숙박함
답변 제공: Sara 님, 2022년 10월 27일
Dear Mr. William,It is a great pleasure to hear from you and you take the time to rate us.Looking forward to seeing you once again.Thank you and best regards.Sara IbrahimGuest Relations Team.

10/10 - 훌륭해요

Lamis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: Guest Service Center 님, 2022년 9월 20일
Dear Valued Guest, It is a great pleasure to hear from you and you take the time to rate us. Looking forward to seeing you once again .Thank you and best regards. Sara Ibrahim , Guest Relations

2/10 - 너무 별로예요

Mohamed

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Room next to hotel construction site. Construction activities ongoing right next to the guests. Absolutely rediculous. Won’t stay there again.
2022년 9월에 1박 숙박함
답변 제공: Guest Service Center 님, 2022년 9월 11일
Dear Mr. Mohamed, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the concerned leadership team to ensure the necessary guidelines are in place and reviewed.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Wafy GaberHotel Management

10/10 - 훌륭해요

Emese

2022년 8월에 3박 숙박함

10/10 - 훌륭해요

Mohemeed

2022년 8월에 3박 숙박함
답변 제공: Wafy 님, 2022년 8월 19일
Dear Valued Guest,It is a great pleasure to hear from you and you take the time to rate us.Looking forward to seeing you once again.Thank you and best regards.Wafy GaberHotel Management

2/10 - 너무 별로예요

Ahmed

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Sherton is great hotel, it has its reputation.... All around the world But the one at algouna is not at the level of the Sherton .... Sorry to say that
2022년 8월에 3박 숙박함

8/10 - 좋아요

Heba

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 3박 숙박함
답변 제공: Wafy 님, 2022년 7월 20일
Dear Ms. Heba, Thank you so much for your rating and review. We are glad to read that you liked our hotel in general and had a pleasant stay with us. We would like to welcome you back soon again. Best Regards. Wafy Gaber Hotel Management

10/10 - 훌륭해요

Ahmed

2022년 7월에 3박 숙박함
답변 제공: Wafy 님, 2022년 7월 20일
Dear Mr. Ahmed, Thank you so much for your rating and review. We are glad to read that you liked our hotel in general and had a pleasant stay with us. We would like to welcome you back soon again. Best Regards. Wafy Gaber Hotel Management

10/10 - 훌륭해요

Doaa

2022년 6월에 3박 숙박함

10/10 - 훌륭해요

Boshra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2022년 6월에 2박 숙박함
답변 제공: Wafy 님, 2022년 6월 22일
Dear Boshra, It is a great pleasure to hear from you and you take the time to rate and review us. Looking forward to seeing you once again. Thank you and best regards. Wafy Gaber Hotel Management.

8/10 - 좋아요

Avneeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 6월에 2박 숙박함

10/10 - 훌륭해요

Maged

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Staff were really nice. So welcoming and helpful, especially at the restaurant named Miramar. the staff, including Mr Ayman, Nada, Suzy, Moussa, Aswany, Abdullah were so helpful.
2022년 4월에 3박 숙박함
답변 제공: Wafy 님, 2022년 5월 4일
Dear Maged, Thank you so much for leaving such a nice review. We are glad that you loved our services; our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing their best. We would like to welcome you back soon again. Best Regards. Wafy Gaber Hotel Management

8/10 - 좋아요

Andreas

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2022년 4월에 6박 숙박함
답변 제공: Wafy 님, 2022년 5월 4일
Dear Andreas, Thank you for taking the time to write about your experience with us. It is wonderful to hear that you enjoyed your stay with us. We look forward to seeing you again in the future. Wafy Gaber Hotel Management

8/10 - 좋아요

Omneya

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is nice and well maintained. Excellent food. Amazing walking tracks. The views of the sea and the lagoons are breathtaking.
2021년 12월에 3박 숙박함
답변 제공: Wafy 님, 2022년 1월 17일
Dear Omneya, Thank you so much for your rating and review. We are glad to read that you liked our hotel in general and had a pleasant stay with us. We would like to welcome you back soon again. Best Regards. Wafy Gaber Hotel Management

10/10 - 훌륭해요

Maged

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2021년 12월에 6박 숙박함
답변 제공: Wafy 님, 2022년 1월 6일
Dear Maged, Thank you so much for your rating and review. We are glad to read that you liked our hotel in general and had a pleasant stay with us. We would like to welcome you back soon again. Best Regards. Wafy Gaber Hotel Management

10/10 - 훌륭해요

Magdi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The cleanliness and the staff in the restaurant were terrific.
2021년 12월에 3박 숙박함
답변 제공: Wafy 님, 2022년 1월 4일
Dear Valued Guest, Thank you so much for your rating and review. We are glad to read that you liked our hotel in general and had a pleasant stay with us. We would like to welcome you back soon again. Best Regards. Wafy Gaber Hotel Management

10/10 - 훌륭해요

Maher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location at paradise El gouna Hotel is huge area with so beautiful landscaping and best jogging trail Breakfast was amazing with tasty food and excellent staff Nadin in restaurant is so classy and very accommodating We used paddle board and was a lot fun Short trip but we will come back Only set back not enough drinking water at room and we had to buy our water for drinking and coffee they need to fix this problem
2021년 12월에 3박 숙박함
답변 제공: Wafy 님, 2021년 12월 18일
Dear Valued Guest, Thank you so much for your rating and review. We are glad to read that you liked our hotel in general and had a pleasant stay with us. Your comments will be on top of our priorities to be enhanced. We would like to welcome you back soon again. Best Regards. Wafy Gaber Hotel Management

10/10 - 훌륭해요

Henri

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Immer wieder
Sehr familienfreundlich und ausgesprochen nette Angestellte. Erfüllten jeden Wunsch,
2021년 10월에 9박 숙박함
답변 제공: Wafy 님, 2021년 10월 19일
Dear Valued Guest, Thank you for taking the time to write about your experience. It is wonderful to hear that you enjoyed your stay with us. We look forward to seeing you again in the future. Wafy Gaber Hotel Management

10/10 - 훌륭해요

Rodrigo 님, São Paulo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
O Hotel é lindo. Fica em El Gouna, proximo a Hugarda. Local bonito, seguro e limpo. De frente ao Mar Vermelho, com praia e centro de mergulho certificado. O restaurante é muito bom, em especial o cafe da manha. Otima opção para quem deseja mergulhar no Mar Vermelho ou descansar.
2021년 9월에 3박 숙박함
답변 제공: Wafy 님, 2021년 10월 7일
Dear Valued Guest, Thank you so much for your rating and review. We are glad to read that you liked our hotel in general and had a pleasant stay with us. We would like to welcome you back soon again. Best Regards. Wafy Gaber Hotel Management

8/10 - 좋아요

Hebatalla

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service. Always smiling and helpful staff.
2021년 9월에 3박 숙박함
답변 제공: Wafy 님, 2021년 9월 9일
Dear Hebatalla, Thank you for taking the time to write about your experience. It is wonderful to hear that you enjoyed your stay with us. We look forward to seeing you again in the future. Wafy Gaber Hotel Management

10/10 - 훌륭해요

shady ibrahim

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed in the beach front room, room is spacious had room for baby cot, nice balcony with sea view Breakfast is good and restaurant has amazing views
2021년 8월에 2박 숙박함
답변 제공: Wafy 님, 2021년 9월 6일
Dear Valued Guest, Thank you for leaving such a nice review. We are glad that you and family loved our services; our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing their best. We would like to welcome you back soon again. Best Regards. Wafy Gaber Hotel Management

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 2박 숙박함
답변 제공: Wafy 님, 2021년 8월 29일
Dear Valued Guest, Thank you so much for your rating and review. We are glad to read that you liked our hotel in general and had a very pleasant stay with us. We would like to welcome you back soon again. Best Regards. Wafy Gaber Hotel Management

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked a beachfront Deluxe room (king bed ) The room was very very dirty ( hair on the bed) no view at all ,I couldn’t see the beach ,so I called the reception and asked to change the room ,they took me to another room with a sea view but not a deluxe room and with two small beds ,I ordered room service found a plastic thing in the pasta ,I complained to them all they did was offer an apology!! One time I asked for a golf card the Receptionist answered in a very rude way that the golf card takes a long time to arrive !! They were late to send me someone to pick up the bags so I can leave to the airport,, The room is really not clean ,very old towels ,even the wall is not clean ,the hotel is very outdated and not a 5 stars standard at all..never been more disappointed in a hotel stay.. totally waste of money..
2021년 8월에 2박 숙박함
답변 제공: Wafy 님, 2021년 8월 15일
Dear Valued Guest, Thank you so much for your rating and review. Let me seize this opportunity to extend our apologies for not meeting your expectations, we would like to welcome you back soon again. Best Regards. Wafy Gaber Hotel Management

10/10 - 훌륭해요

Tarek

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 3박 숙박함
답변 제공: Wafy 님, 2021년 8월 15일
Dear Mr. Valued Guest, Thank you so much for your rating and review. We are glad to read that you liked our hotel in general and had a pleasant stay with us. We would like to welcome you back soon again. Best Regards. Wafy Gaber Hotel Management

10/10 - 훌륭해요

Mohamed

2021년 7월에 4박 숙박함

10/10 - 훌륭해요

MALAK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 7박 숙박함
답변 제공: Wafy 님, 2021년 7월 29일
Dear Valued Guest, Thank you so much for your rating and review. We are glad to read that you liked our hotel in general and had a pleasant stay with us. We would like to welcome you back soon again. Best Regards. Wafy Gaber Hotel Management

4/10 - 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
ビーチがしょぼい。ビーチと言えないような池のようなビーチである。 また、チェックアウト時に部屋まで荷物を取りに来ると言ってこなかったか。細かいところが甘い。
2021년 7월에 3박 숙박함
답변 제공: Wafy 님, 2021년 7월 29일
Dear Valued Guest, Thank you very much for your feedback and comments. I am happy you enjoyed your stay in the resort and destination. It is a pleasure to have you again and again. Please rest assure that your comments will be shared and the best will be done out of it. Please do not hesitate to contact me or any of our reservation agent for any future inquiries. Best Regards Wafy Gaber Hotel Management

10/10 - 훌륭해요

Ahmed

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good people make good choices
Good place with good location
2021년 6월에 4박 숙박함
답변 제공: Wafy 님, 2021년 6월 25일
Dear Valued Guest, Thank you so much for your rating and review. We are glad to read that you liked our hotel in general and had a pleasant stay with us. We would like to welcome you back soon again. Best Regards. Wafy Gaber Hotel Management

10/10 - 훌륭해요

Ahmed

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good people make good place
2021년 6월에 4박 숙박함
답변 제공: Wafy 님, 2021년 6월 28일
Dear Valued Guest, It is a great pleasure to hear from you and you take the time to rate and review us. Looking forward to seeing you once again. Thank you and best regards. Wafy Gaber Hotel Management

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff and service were both excellent! The food was great. Everything was clean. My only complaint is that the rooms are a bit outdated. The furniture looks like it’s from the 1990s. Other than that, I loved this resort!
2021년 6월에 3박 숙박함
답변 제공: Amer 님, 2021년 6월 16일
Dear Valued Guest, Thank you very much for taking the time to review and rate us and we hope to see you again. Please accept our apology for any inconvenience. Best Regards. Mohamed Amer Hotel Management.

4/10 - 별로예요

David

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Old 5-star in need of work, 3-star level now
The hotel is old, worn and in need of a makeover, the reception area looks good but the rooms, Spa, bar etc all need work. Top prices, recommended 5-star but appears as a 3-star. The food is the same, very average, 3-star quality. The service is good.
2021년 6월에 4박 숙박함
답변 제공: Wafy 님, 2021년 6월 16일
Dear Valued Guest, Thank you so much for your rating and review. Let me seize this opportunity to extend our apologies for not meeting your expectations we would like to welcome you back soon again. Best Regards. Wafy Gaber Hotel Management

8/10 - 좋아요

Yamen

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 4박 숙박함
답변 제공: Wafy 님, 2021년 6월 16일
Dear Valued Guest, Thank you very much for taking the time to review and rate us and we hope to see you again Best Regards. Wafy Gaber Hotel Management