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만트라 온 뷰 호텔 여행 후기

4.5 out of 5
만트라 온 뷰 호텔
22 View Avenue, Surfers Paradise, QLD

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 349개" "
평점 8 - 좋아요. 1002개 이용 후기 중 337개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 161개" "
평점 4 - 별로예요. 1002개 이용 후기 중 91개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 64개" "

7.8/10

청결 상태

8.4/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

HYUNJI

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Nikita Vakade 님, 2024년 3월 16일
Dear Hyunji,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 - 훌륭해요

YOUNGDONG

2023년 8월에 1박 숙박함
답변 제공: Liam | Assistant Manager 님, 2023년 8월 12일
Dear Youngdong, Thank you for the 10/10 review! We look forward to seeing you again soon!

10/10 - 훌륭해요

YENA

2022년 8월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋았어요 ^^
생각보다 방이 깨끗하고 방음도 좋았어요.리셉션 직원들도 친절했습니다. 다음에 또 이용할 계획입니다.
2021년 5월에 1박 숙박함

10/10 - 훌륭해요

Uchechi 님, Northmead

2024년 5월에 2박 숙박함

8/10 - 좋아요

PATRICK

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good hotel
2024년 5월에 5박 숙박함
답변 제공: Mantra On View Management Team 님, 2024년 5월 22일
Dear Patrick,We very much appreciate your comments regarding your stay at the Mantra on View Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 - 괜찮아요

Kieren

별로예요: 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Kate 님, 2024년 5월 20일
Thank you for taking the time to leave us a rating Kieren!

10/10 - 훌륭해요

Narelle

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very easy to get around. Walkable and close to everything.
2024년 5월에 1박 숙박함
답변 제공: Kate 님, 2024년 5월 20일
Thank you for taking the time to leave us a 5/5 rating Narelle!

6/10 - 괜찮아요

Nashrin

별로예요: 숙박 시설 상태 및 시설
Didn’t like the breakfast
2024년 5월에 4박 숙박함
답변 제공: Mantra On View Management Team 님, 2024년 5월 18일
Dear Nashrin,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 - 좋아요

John 님, GLENMORE PARK

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Well done Liam and Nikita for rescuing our stay. On arriving we were checked into a double, not a king as booked and paid for. I'm surprised we were charged extra to park in their own car park as guests.
2024년 5월에 1박 숙박함
답변 제공: Mantra On View Management Team 님, 2024년 5월 18일
Dear John,Thank you for sharing your 4/5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest.Sincerely,

8/10 - 좋아요

Carladayna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Little bit dirty
2024년 5월에 1박 숙박함
답변 제공: Mantra On View Management Team 님, 2024년 5월 18일
Dear Carladayna,Thank you for sharing your 4/5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest.Sincerely,

8/10 - 좋아요

Flojo

좋아요: 직원 및 서비스
Friendly staff good customer serviceocation is convenient close to the beach stores and restaurants. Just the unit was a bit run down not dirty just needs some new paint on the drawers?
2024년 5월에 4박 숙박함
답변 제공: Mantra On View Management Team 님, 2024년 5월 14일
Dear Flojo,Thank you for taking the time to rate us 4/5. We hope to welcome you back to our hotel very soon!Sincerely,

6/10 - 괜찮아요

Olena

좋아요: 청결 상태, 직원 및 서비스
I've been staying in this hotel for a few years now, and I usually enjoy my stay but not this time. Fist I has bed bugs, and while staff was absolutely fantastic and they gave me another room no question asked, this shouldn't have happened in first place. The second room was great but it was heavy smoke smell in the corridors, def not how I pictured non smoking rooms. Hope they'll do better next time
2024년 5월에 2박 숙박함
답변 제공: Mantra On View Management Team 님, 2024년 5월 14일
Dear Olena,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

4/10 - 별로예요

Phui

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
To the manager and being an Accor Vacation Club member, I would not say this is an enjoyable stay. 1. Only after booking and full payment, email arrived 2 days later about things to know which are not clearly stated at booking time. 2. Parking was stated at $15.00 per car per day, which is not ideal but when arrived at check in, your staff said it’s $20.00, not $15.00. I mentioned that it was stated as $15, she only said it has changed. That’s misrepresentation in law. 3. There is a restaurant on site but later informed that it does not offer lunch, dinner nor in room dining. There was even still an ad at elevator for buffet breakfast deal but small print states valid till 30 April and I checked in on 4 May. 4. Parking was charged but then be informed that it’s at Deliveries section of the basement, hence no lift for luggage. After hours will have to be opened by getting out of the car to tap! 5. For an Accor affiliated property, there were no shower cap, no sanitary bags, no laundry bag and no smart TV either. 6. Cleaner came in to tidy room but did not clean the coffee cups. 7. There was spa tub amenity but it’s the first that I have been to which are outdoor but not heated. To the party that is reviewing this, they should seriously review the management of the hotel.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Angela

2024년 4월에 3박 숙박함
답변 제공: Mantra On View Management Team 님, 2024년 5월 15일
Dear Angela,Thank you for sharing your 5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest.Sincerely,

6/10 - 괜찮아요

Gina 님, RUNAWAY BAY

출장 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
No heated spa, no day spa, no room service, no dinner restaurant
2024년 4월에 1박 숙박함
답변 제공: Mantra On View Management Team 님, 2024년 4월 20일
Dear Gina,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 - 좋아요

Barbara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bathroom rubbish bin needs either cleaning or chucking out. ROOM 1117
2024년 4월에 3박 숙박함
답변 제공: Mantra On View Management Team 님, 2024년 4월 10일
Dear Barbera,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 - 좋아요

Jagjeet

2024년 4월에 2박 숙박함
답변 제공: Mantra on View Surfers Paradise | Management Team 님, 2024년 4월 26일
Dear Jagjeet, Thank you for taking the time to leave a review based on your recent experience with us at Mantra on View Surfers Paradise. We are pleased to see that your stay met your expectations! Your feedback is important to us and we will be using this to encourage our team to continuously improve our services so that more guests can enjoy the excellent experiences we wish to provide. It is our sincere hope to welcome you back to Mantra on View in the near future!

10/10 - 훌륭해요

Ethel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, great service from staff would stay there again or refer the hotel
2024년 4월에 1박 숙박함
답변 제공: Kate 님, 2024년 4월 7일
Thank you for your 5/5 review Ethel! I am glad to hear our staff made such a good impression!

6/10 - 괜찮아요

Chukit

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Good location near beach and shopping centre.
2024년 3월에 3박 숙박함
답변 제공: Mantra on view Management Team 님, 2024년 4월 2일
Dear Chukit,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 - 훌륭해요

Panagiotis 님, MELTON

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 3박 숙박함
답변 제공: Kate 님, 2024년 4월 1일
Thank you for taking the time to leave us a 5-star review!

10/10 - 훌륭해요

Natalie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 3월에 4박 숙박함
답변 제공: Kate 님, 2024년 4월 1일
Thank you for taking the time to leave us a review Natalie!

2/10 - 너무 별로예요

Talara

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Overall it wasn’t the best I wish I spent more money on somewhere nicer. I’m still waiting for a promised refund 2 months later.
2024년 2월에 5박 숙박함
답변 제공: Mantra On View Management Team 님, 2024년 3월 26일
Dear Talara,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

4/10 - 별로예요

Suran

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There wasn’t even a bottle of water in the room. They mention water and other things in welcome card but there wasn’t anything. There was a big sting on the floor.
2024년 3월에 3박 숙박함
답변 제공: Nikita Vakade 님, 2024년 3월 16일
Dear Suran,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 - 좋아요

Harmanpreet

We stayed for 5 days in Mantra hotel, room was very clean and we had had a great time here.
2024년 3월에 4박 숙박함
답변 제공: Nikita Vakade 님, 2024년 3월 16일
Dear Harmanpreet,We very much appreciate your comments regarding your stay at the Mantra on View Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 - 좋아요

Charmaine

Happy staying at Mantra
2024년 3월에 1박 숙박함
답변 제공: Mantra on View Surfers Paradise Management Team 님, 2024년 3월 13일
Dear Charmaine, Thank you for taking the time to leave a review relating to your stay with us at Mantra on View Surfers Paradise. We are thrilled to see that you were happy staying with us! We hope that your stay was enjoyable, and we hope to welcome you again in the near future!

8/10 - 좋아요

Bibek 님, Strathfield

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was all good. Thank you for your hospitality
2024년 3월에 4박 숙박함
답변 제공: Mantra on View Surfers Paradise Management Team 님, 2024년 3월 13일
Dear Bibek, Thank you so much for taking the time to leave a 4/5 review! We are thrilled to see that your stay with us here at Mantra on View Surfers Paradise has been good. It is our sincere hope to welcome you again in the near future so that we can provide you with another great stay.

8/10 - 좋아요

Arna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy to get to shopping and food
2024년 3월에 3박 숙박함
답변 제공: Mantra on View Surfers Paradise Management Team 님, 2024년 3월 13일
Dear Arna, Thank you for taking the time to leave a 4/5 review! We love to see that our location was a highlight for your stay. It is our sincere hope to see you at Mantra on View Surfers Paradise again in the near future!

8/10 - 좋아요

A.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Mantra on View Surfers Paradise Management Team 님, 2024년 3월 13일
Dear A.,Thank you for your 4/5 review! We hope to see you back at Mantra on View Surfers Paradise in the near future.

10/10 - 훌륭해요

Russell and Linda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was very central, staff were always helpful
2024년 3월에 3박 숙박함
답변 제공: Mantra on View Surfers Paradise Management Team 님, 2024년 3월 13일
Dear Russell and Linda, Thank you for taking the time to leave a 5 star relating to your stay with us! We are thrilled to see that our location and helpful staff were highlights of your trip. It is our sincere hope to welcome you both back in the near future so that we can provide another 5 star holiday for you!

4/10 - 별로예요

Michelle

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
We missed a phone call as we picked up a rental car 1 hour before check-in - call back as we were going to be moved from Mantra on View to a different Mantra. I called back 6 times calling View and the Accor hotels number as nobody was answering. Accor said they would get through to Mantra on View to provide me more information and would call back later. Our check-in time 2p.m passed and still no call back. 2:20 we were told to go to Mantra on Chevron. The room had a water damaged door to the bathroom, with paint peeling off the shower tiles and ceiling and the sink did not drain properly. We were visiting from Sydney for 2 nights and we received a call to the room that they had charged us the wrong bond to our credit card $200 instead of 300) where $200 is the amount shown on our booking confirmation that came for Mantra on View. The experience was stressful due to short notice of the change and lack of response to phonecalls.
2024년 2월에 2박 숙박함
답변 제공: Nikita Vakade 님, 2024년 3월 17일
Dear Michelle,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 - 좋아요

Ching Shun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Mantra on View Surfers Paradise Management Team 님, 2024년 3월 13일
Dear Ching Shun, Thank you for taking the time to leave a review with us relating to your stay at Mantra on View Surfers Paradise! We are glad to see that your stay exceeded expectations. It is our sincere hope to welcome you again in the near future.

2/10 - 너무 별로예요

Vesna

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property had numerous water leak issues while I stayed there. For a three night stay I had to move the room three times (1st room in a terrible condition with Damaged and outdated furniture, dirty bedding, curtains, ripped carpets, bathroom full of mould….2nd room was affected by flooding and had 6 ventilators on 24/7 in front of my room- this room was slightly better furnished however very smelly, extremely noisy due to ventilators on the hallway in front of the room and heaps of mould in bathroom. Last third room was newly furnished however heaps of mould in the bathroom and hallway walls- very smelly due to that and very thin pillows which were very uncomfortable to sleep on) Two receptionist could not be bothered with my accommodation issues. Kate night manager was lovely and helped with the change of room however due to full capacity there wasn’t many options so I moved at 9:30pm one night and the other day the room wasn’t ready until 3:30pm so I wasted so much time and energy resolving the matter. Hotel is in a great location, close to everything however due to its condition it is just so terrible that I would not recommend stay there. I wish I booked a different hotel as was traveling from interstate and very am disappointed with wasted money on this accommodation.
2024년 2월에 3박 숙박함
답변 제공: Kate 님, 2024년 3월 21일
Hello Vesna, Thank you for taking the time to leave us a review. We are truly sorry for the issues and inconveniences you faced during your stay which we have now resolved. We would love to welcome you back in the future to redeem ourselves in the future!

8/10 - 좋아요

Rodney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was a nice room, shame restaurant wasn't open but other then that was a good stay.
2024년 2월에 2박 숙박함
답변 제공: Nikita Vakade 님, 2024년 3월 16일
Dear Rodney,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 - 훌륭해요

Vikas

2024년 2월에 3박 숙박함
답변 제공: Nikita Vakade 님, 2024년 3월 16일
Dear Vikas,Thank you for sharing your 5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest.Sincerely,

8/10 - 좋아요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 2월에 2박 숙박함
답변 제공: Nikita Vakade 님, 2024년 3월 16일
Dear Kevin,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 - 훌륭해요

Shigeru

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Nikita Vakade 님, 2024년 3월 16일
Dear Shigeru,Thank you for sharing your 5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest.

4/10 - 별로예요

Nyles

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
There was no restaurant to accommodate guests of an evening. The hallway on Floor 14 smelt and was noisy due to all the equipment there trying to dry the carpet. The rooms need a good overall as cupboard doors were jammed and made it difficult to access the fridge.
2024년 2월에 2박 숙박함
답변 제공: Nikita Vakade 님, 2024년 3월 16일
Dear Nyles,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

2/10 - 너무 별로예요

Simon

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property is dirty and run down with many maintenance issues. Staff are poorly trained and obviously management is lacking . Overall I will not be coming back and definitely not recommend.
2024년 2월에 2박 숙박함
답변 제공: Nikita Vakade 님, 2024년 3월 16일
Dear Simon,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

2/10 - 너무 별로예요

Tahlia

2024년 2월에 1박 숙박함
답변 제공: Kate 님, 2024년 3월 21일
Thank you for taking the time to leave a rating Tahlia. I am sorry to see that you did not enjoy your stay with us, and would love to hear more about your stay.

8/10 - 좋아요

Soula

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
No pool or spa under renovation
2024년 2월에 6박 숙박함
답변 제공: Nikita Vakade 님, 2024년 3월 16일
Dear Soula,Thank you for sharing your 5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest.Sincerely,

8/10 - 좋아요

maria elisa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was accessible to everything
2024년 2월에 2박 숙박함
답변 제공: Nikita Vakade 님, 2024년 3월 16일
Dear Maria,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 - 괜찮아요

SATOKO

2024년 2월에 1박 숙박함
답변 제공: Kate 님, 2024년 3월 21일
Thank you for taking the time to leave us a rating Satoko, I am sorry to see that we were not able to score 5 stars and would love to hear more about your stay.

8/10 - 좋아요

Agata

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: Nikita Vakade 님, 2024년 3월 16일
Dear Agata,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 - 별로예요

Mina

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not very clean. Would not stay again.
2024년 1월에 3박 숙박함
답변 제공: Nikita Vakade 님, 2024년 3월 16일
Dear Mina,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 - 좋아요

suren

연인과의 여행
좋아요: 청결 상태
Near the beach, good surroundings with fun vibe
2024년 2월에 2박 숙박함
답변 제공: Nikita Vakade 님, 2024년 3월 16일
Dear Suran,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

2/10 - 너무 별로예요

Kenny

2024년 2월에 1박 숙박함
답변 제공: Nikita Vakade 님, 2024년 3월 16일
Dear Kenny,Thank you for taking the time to tell us about your experience at the Mantra on View. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 - 훌륭해요

Darrin

좋아요: 편의 시설/서비스
Great spot
2024년 2월에 2박 숙박함
답변 제공: Nikita Vakade 님, 2024년 3월 16일
Dear Darrin,Thank you for sharing your 5 Star Review! We are delighted that your stay exceeded expectations. Here at Mantra on View we pride ourselves on our guest satisfaction. We appreciate your business and look forward to your return as a valued guest.Sincerely,

10/10 - 훌륭해요

Shuling

2024년 2월에 1박 숙박함
답변 제공: Nikita Vakade 님, 2024년 3월 16일
Dear Shuling,We very much appreciate your comments regarding your stay at Mantra on View. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 - 좋아요

C

2024년 2월에 6박 숙박함
답변 제공: Kate 님, 2024년 3월 21일
Thank you for taking the time to leave a 4/5 rating C!