Dear Gary,Thank you for your feedback and rating. We appreciate your honesty. If there are specific aspects of your stay that you feel could have been improved or if you have any suggestions, please let us know. We value your input and aim to make every guest's experience positive. If you decide to stay with us again, we hope to provide a better and more enjoyable experience.Kind regards, Michelle Baldwin General Manager

Dear Kashyap,Thank you for your enthusiastic feedback! We're thrilled to hear that you had an awesome experience during your stay with us. It's our goal to provide excellent service and ensure that our guests have a memorable time. Thank you for choosing to stay with us!Kind regards, Michelle Baldwin General Manager

Dear Amelia,Thank you for the rating. We hope we can do better on your next stay to get a perfect star review.Kind regards, Michelle Baldwin General Manager

Dear Henry,Thank you for taking the time to rate us excellent and post your review. We are glad to know that you enjoyed our service. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. We look forward to welcoming you back.Kind regards, Michelle Baldwin General Manager

Hi Bishal,Thank you for your fantastic rating! We're thrilled to hear that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back for another excellent stay in the future!Kind regards, Michelle Baldwin General Manager

Dear Kenny,We sincerely apologise and regret that we have provided you with a bad experience. This is the exact opposite of what we pride ourselves on. Your concerns are very important and shall be discussed with the team to aid us in our continuous efforts to improve customer satisfaction. I would like to extend my sincere apologies to you and your family for the poor experience you had whilst staying with us, in particular for the poor standard of cleaning of the apartment. We have followed this up with our housekeeping manager.We would like to note that Housekeeping checked your apartment and offered to clean the unit again, however you declined. We were not able to offer you a full refund as this issues been brought to our attention on the last day of your stay. We do apologise for not being able to deliver to your expectations and we hope to have an opportunity to offer our hospitality during your next stay.Kind regards, Michelle Baldwin General Manager

Dear Hannah,Thank you for the 5 stars review! We hope to see you again soon!Kind regards, Michelle Baldwin General Manager

Dear Wasan,Thank you for taking the time to rate us excellent and post your review. We are glad to know that you enjoyed our service. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. We look forward to welcoming you back.Kind regards, Michelle Baldwin General Manager

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Dear Helen,Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you rated your stay with us a perfect 10/10. Your satisfaction is our utmost priority, and we are thrilled to have met your expectations.Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon.Kind regards, Michelle Baldwin General Manager

Dear Tania,Thank you for taking the time to rate us excellent and post your review. We are glad to know that you enjoyed our service. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. We look forward to welcoming you back.Kind regards, Michelle Baldwin General Manager

Dear Kimball,Thank you for the rating. We hope we can do better on your next stay to get a perfect star review.Kind regards, Michelle Baldwin General Manager

Dear Heather,Many sincere thanks for your kind review and recommendation to Ruby Gold Coast. Your satisfaction is our ultimate goal, and we're pleased to know that we achieved it.Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon.Kind regards, Michelle Baldwin General Manager

Dear Monisha,We appreciate you taking the time to provide us with such detailed feedback about your stay. We sincerely apologise that several things throughout your stay did not meet your expectations.Please note that we do advertise that we are a self-serviced apartment including a weekly clean. This is because all apartments are fully self-contained, with a full laundry and kitchen. So although we do not service your room daily to replace items or linen, should you require any further amenities we will happily provide any of the above free of charge if you attend reception to collect. I would like to extend my sincere apologies to you and your family for the poor experience you had whilst staying with us, in particular for dirty blankets - we definitely changed them immediately.In our weekly Housekeeping meeting this week I will discuss your feedback and necessary action will be taken to ensure this does not occur for our future guests. Again, I sincerely apologise and wish you safe travels in the future.Kind regards, Michelle Baldwin General Manager

Dear Mohit,Thank you for the rating. We hope we can do better on your next stay to get a perfect star review.Kind regards, Michelle Baldwin General Manager

Dear Guest,Thank you for the rating. We hope we can do better on your next stay to get a perfect star review.Kind regards, Michelle Baldwin General Manager

Dear Lisa,Thank you for the rating. We hope we can do better on your next stay to get a perfect star review.Kind regards, Michelle Baldwin General Manager

Dear Vicky,Thank you for the rating. We hope we can do better on your next stay to get a perfect star review.Kind regards, Michelle Baldwin General Manager

Dear Michael,Thank you for taking the time to rate us excellent and post your review. We are glad to know that you enjoyed our service. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. We look forward to welcoming you back.Kind regards, Michelle Baldwin General Manager

Dear Juliana,Thank you for writing us a great review. It is our pleasure to be of excellent service to you, and you may rest assured that we will take note of your feedback as we continue to make improvements to our services and facilities. We hope you had a delightful overall experience with us and look forward to welcoming you back in the future.Kind regards, Michelle Baldwin General Manager

Dear Xie,Thank you for your review. I sincerely apologise for the issues you encountered during your stay with us. I have reached out to our on-site team to address your concerns promptly and our staff accordingly. We trust we will have the opportunity to welcome you back to Ruby by Cllix in the future.Kind regards, Michelle Baldwin General Manager

Dear Nicholas,Thank you for the rating. We hope we can do better on your next stay to get a perfect star review.Kind regards, Michelle Baldwin General Manager

Dear Michael,Thank you for the 5 stars review! We hope to see you again soon!Kind regards, Michelle Baldwin General Manager

Dear Melvin,Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you rated your stay with us a perfect 10/10. Your satisfaction is our utmost priority, and we are thrilled to have met your expectations.We look forward to welcoming you back.Kind regards, Michelle Baldwin General Manager

Dear Levaai,Thank you for taking the time to rate us excellent and post your review. We are glad to know that you enjoyed our service. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. We look forward to welcoming you back.Kind regards, Michelle Baldwin General Manager

Dear Seth,Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Thank you for taking the time to write to us and advise us of your concerns. We do take all of your comments on board and value your feedback as an integral part of our continuing aim to maximize service to our guests.Please note that these concerns have been passed onto our management and we will be using your feedback to make some important changes. We trust we will have the opportunity to welcome you back to Ruby by Cllix in the future.Kind regards, Michelle Baldwin General Manager

Dear Magda,We do apologise for any inconvenience caused during your stay and hope you will allow us to demonstrate the true spirit of Ruby by Cllix hospitality when you next decide to holiday.Kind regards, Michelle Baldwin General Manager

Dear Nicollette,Thank you for your feedback. We are sorry to hear your room was not clean enough. We do have housekeeping and maintenance on site who will attend as soon as possible to rectify any issues that are not up to standard. I take your concerns very seriously and have reached out to our on-site management team to address your concerns promptly and our staff accordingly. We trust we will have the opportunity to welcome you back to Ruby by Cllix in the future.Kind regards, Michelle Baldwin General Manager

Dear Shar,Thank you for the rating. We hope we can do better on your next stay to get a perfect star review.Kind regards, Michelle Baldwin General Manager

Dear Odette Barbara,Thank you for taking the time to rate us excellent and post your review. We are glad to know that you enjoyed our service. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. We look forward to welcoming you back.Kind regards, Michelle Baldwin General Manager

Dear Marcella,We sincerely apologise and regret that we have provided you with a bad experience. This is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service yet we fall short on your expectations. Rest assured that this will be raise to our management for immediate attention. Also, we would like to thank you for bringing this to our attention as this will help us improve our operations and services. I take your concerns very seriously and have reached out to our on-site management team to address your concerns promptly and our staff accordingly. Again, I sincerely apologise and wish you safe travels in the future.Kind regards, Michelle Baldwin General Manager

Dear Gaurav,I trust this message finds you well. Thank you for choosing to stay with us and for taking the time to share your positive feedback. We appreciate your kind words.It's wonderful to hear that you found our location great and the property satisfactory. Your satisfaction is important to us, and we are delighted that you had a positive experience.If there are any specific details you loved or if you have further suggestions, please feel free to share your thoughts. We value your feedback and look forward to the opportunity to welcome you back for another enjoyable stay in the future.Thank you once again for choosing Ruby Gold Coast by CLLIX

Dear Stewart,Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you rated your stay with us a perfect 5/5. Your satisfaction is our utmost priority, and we are thrilled to have met your expectations.Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon.Kind regards, Michelle Baldwin General Manager

Dear Thirza,Thank you for the rating. We hope we can do better on your next stay to get a perfect star review.Kind regards, Michelle Baldwin General Manager

Dear Yesica,Thank you for the outstanding rating! We're delighted to hear that you had a 10/10 experience during your stay. If there's anything specific you loved or any suggestions for improvement, please feel free to share your feedback. We appreciate your support and hope to have the pleasure of hosting you again in the future.

Dear Andrew,Thank you for your fantastic review! We're thrilled to hear that you had an excellent stay and enjoyed the clean, comfortable, and almost new apartments. It's wonderful to know that our location, within walking distance to Surfers main area and the beach, added to your overall experience. We're glad you found the free self-parking to be a great bonus.We appreciate your positive feedback and look forward to welcoming you back on your next visit. If there's anything specific you loved or any suggestions for improvement, please feel free to share.

Dear Joel,Thank you for taking the time to share your positive feedback! We're delighted to hear that you had a fantastic experience with our customer service and enjoyed your stay at our hotel. Providing great service is our top priority, and we're pleased to know that we met your expectations.If you have any specific highlights or if there's anything in particular that made your stay memorable, we'd love to hear about it. Your comments are valuable to us, and we hope to have the pleasure of welcoming you back for another great experience.

Dear Nat,Thank you for giving us a perfect rating! We're thrilled to know that you had a wonderful experience during your stay. If there are any specific aspects that stood out to you or if there's anything we can do to make your next visit even better, please feel free to share your thoughts.We appreciate your positive feedback and hope to welcome you back for another 5-star experience in the future.

Dear Adam,Thank you for giving us a perfect rating! We're thrilled to know that you had a wonderful experience during your stay. If there are any specific aspects that stood out to you or if there's anything we can do to make your next visit even better, please feel free to share your thoughts.We appreciate your positive feedback and hope to welcome you back for another 5-star experience in the future.

Dear Mark,Thank you for your brief feedback! We're glad to hear that you found the hotel nice. If there are specific aspects you enjoyed or if you have any suggestions for improvement, feel free to share. We aim to provide a positive experience for our guests, and your input is valuable. If you have the opportunity to provide more details, we appreciate your insights.We look forward to the opportunity to welcome you back for another comfortable stay!

Dear Seung Hoon,We appreciate you taking the time to provide us with such detailed feedback about your stay. We sincerely apologise that several things throughout your stay did not meet your expectations. Please note that these concerns have been passed onto our management and we will be using your feedback to make some important changes. We trust we will have the opportunity to welcome you back to Ruby by Cllix in the future.Kind regards, Michelle Baldwin General Manager

Dear Danielle,Thank you for the 5 stars review! We hope to see you again soon!Kind regards, Michelle Baldwin General Manager

Dear Guest,Many sincere thanks for your kind review and recommendation to Ruby Gold Coast. We are very happy to hear that our services made such a positive impression and that you had a memorable experience. I am very glad to hear your positive feedback on Iryna, She is a valuable member of our team. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. We look forward to welcoming you back.Kind regards, Michelle Baldwin General Manager

Dear Amar,I would like to extend my sincere apologies to you and your family for the poor experience you had whilst staying with us, in particular for the poor standard of cleaning of the apartment. It is a shame that this wasn’t brought to our attention during your stay, as we could followed this up with our housekeeping manager immediately. We do apologise for not being able to deliver to your expectations and we hope to have an opportunity to offer our hospitality during your next stay.Kind regards, Michelle Baldwin General Manager

Dear Paul,Thank you for the 5 stars review! We hope to see you again soon!Kind regards, Michelle Baldwin General Manager