표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 851개 이용 후기 중 114개" "
10 - 훌륭해요
114
평점 8 - 좋아요. 851개 이용 후기 중 199개" "
8 - 좋아요
199
평점 6 - 괜찮아요. 851개 이용 후기 중 207개" "
6 - 괜찮아요
207
평점 4 - 별로예요. 851개 이용 후기 중 157개" "
4 - 별로예요
157
평점 2 - 너무 별로예요. 851개 이용 후기 중 174개" "
2 - 너무 별로예요
174
6.4/10
청결 상태
7.2/10
직원 및 서비스
5.2/10
편의 시설/서비스
5.6/10
숙박 시설 상태 및 시설
5.4/10
친환경
이용 후기
8/10 - 좋아요
Il Sang
2016년 9월 27일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
산속 고속도로 옆 호텔
I-5 도로에 근접하여 접근성이 뛰어나고 보스가 한국인이라 소통하기 편하다.
Il Sang
답변 제공: Lisa H 님, 2018년 12월 10일
We appreciate you taking your time to rate and review our site.
We hope you choose to stay with us again.
Thank you!
4/10 - 별로예요
Joe
출장 여행
2024년 5월 18일
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
No coffee cups ....no chairs....old furniture....cooler struggled to keep cool.....you get what you pay for.
Joe
2024년 5월에 1박 숙박함
답변 제공: GM 님, 2024년 5월 21일
We are sorry to hear that you felt this way while staying with us!We had no more coffee cups, as we were waiting on them to arrive from the vendor. For chairs, we could have provided one if you were to ask. We have been working on remodeling and, therefore, certain things may have been missing. We are working hard every day to ensure that these problems have been mitigated and attended to as promptly and efficiently as possible.We hope to have you back in the future, and aim to provide you with a more enhanced stay comparative to your last.
2/10 - 너무 별로예요
Brennen
2024년 5월 9일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Brennen
2024년 5월에 1박 숙박함
답변 제공: Tyler GM 님, 2024년 5월 14일
We are sorry you felt this way.We are small, hard-working crew aiming to provide our guests with a high-quality experience. If you are back in the area. we hope to provide you an enhanced experience that exceeds your last stay.
2/10 - 너무 별로예요
Joyce
2024년 4월 30일
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bed was torture. TV didn’t work properly. Had a terrible smell. The only that worked, the ice machine.
Joyce
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 5월 14일
We are sorry to hear that you felt this way.We are actively working hard to fix these issues.Next time your in Grants Pass, we welcome you back with open arms and hope to provide an enhanced experience during your next visit.
2/10 - 너무 별로예요
Vest
2024년 4월 28일
Vest
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 5월 21일
We are sorry to hear that you felt this way during your stay with us! We would love to hear more about why you felt this way.We hope to have you back for an enhanced stay in the future.
2/10 - 너무 별로예요
Jeffrey
2024년 4월 27일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room was pretty dirty, stains on the comforter and sheets. Smelled like smoke with no smoke detector in unit. Most uncomfortable night of sleep I’ve had. The front desk guy was very nice though.
Jeffrey
2024년 4월에 2박 숙박함
답변 제공: Tyler GM 님, 2024년 5월 14일
We are immensely sorry to hear that you felt this way!Sorry about the state of the room when you got into it, but I made it a point to inform the housekeepers about the comforter and sheets being the way they were. When it comes to the smoking bit, despite our best efforts, people still continue to smoke cigarettes in the rooms despite us charging a deposit to cover the damages and cleaning time for that and also being a non-smoking premises, as per Wyndham's standards.Again, we are sincerely sorry for all of what you have experienced, and we hope to welcome you back to an enhanced experience in the future!
2/10 - 너무 별로예요
Raymond G
2024년 4월 19일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No tv, then a month later is trying to charge me 47.88 because i left.
Raymond G
2024년 3월에 1박 숙박함
답변 제공: management 님, 2024년 4월 20일
Actually, I refunded the fee the second your wife called me. I recommend calling a hotel directly when using a third party- they overbooked you, not me
2/10 - 너무 별로예요
Daniel
출장 여행
2024년 4월 6일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed for a week for work, every day I had to get the key card reset that was annoying, I could never get the toilet to un clog every time I used the toilet it spilled onto the floor. Domestic arguments almost every night around the motel with screaming and door slamming I will not use a travel lodge again
Daniel
2024년 4월에 4박 숙박함
답변 제공: GM 님, 2024년 5월 14일
We are extremely sorry to hear that you felt this way during your stay, Daniel.We have been working around the clock to properly address and fix the shortcomings brought to our attention.We hope to have you back with a more enhanced stay in the future.
2/10 - 너무 별로예요
James
2024년 4월 6일
No TV, no heat, had to sleep in a sleeping bag, smells like dogs, wouldn’t recommend this place to my worst enemy
James
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 5월 14일
We are extremely and sincerely sorry for the experience you had during your stay with us. We have been putting in many hours to ensure that all shortcomings brought to our attention are being tended to and handled with extreme care.We hope to have you back in the future, with a much more enhanced experience.
6/10 - 괜찮아요
Rebecca
연인과의 여행
2024년 3월 31일
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was someone's left over Chinese food in the microwave
Rebecca
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 5월 14일
We are sorry about the shortcomings experienced during your stay.We immediately addressed our housekeeping staff after the issue was brought to our attention.We hope to have you back in the future, with a much more enhanced experience!
6/10 - 괜찮아요
Barrett 님, Paso Robles
연인과의 여행, 출장 여행
2024년 3월 28일
별로예요: 청결 상태
Towel & bedding where adequate but couple bath towels had dark smudges in then.....thus they seemed dirty even thouythey smelled laundered. Dog friendly hotel but allies guests to keep dogs in cars barking. Many hotel workers gathered while smoking just outside lobby entrance many times during our 16 hour stay. No trashcan in our guest room so we had no choice but to gather trash in a dresser draw which already had a good amount of old trash inside.
Barrett
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 5월 21일
We are sorry that you felt this way during your stay with us!While the bedding and linens were less than adequate, it was unfortunately all we had available at the time, as we were waiting for our machines to be fixed. However, that shall not be a problem in the case that you return!Sorry that everything wasn't up to par, and we are aiming to provide a more enhanced experience in the future!
2/10 - 너무 별로예요
Chris
연인과의 여행
2024년 3월 25일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
After waiting 20 minutes in the lobby which was full of trash, someone finally arrived and gave me my room key. They told me there was only room left and there was currently no tv. Even though I reserved a queen size bed on Expedia the room had 2 twins which creaked and had some burns and stains. There were loud noises throughout the night that disturbed my sleep. It smelled strongly of smoke. The location and price were decent.
Chris
2024년 3월에 1박 숙박함
답변 제공: Christine 님, 2024년 3월 26일
we don't have any twin beds here- you were upgraded to a room with 2 double beds. We are FULL since February 29th, which is why you got a room with no tv, and Tyler and I hadn't had a chance to take out the trash-we are the only 2 that work here 7 days a week. I highly recommend contacting the hotel directly in the future. You're welcome.
10/10 - 훌륭해요
Joseph
2024년 3월 23일
Joseph
2024년 3월에 3박 숙박함
답변 제공: Tyler GM 님, 2024년 4월 30일
We are glad to hear that you've enjoyed your stay with us!We hope to have you back again in the future!
10/10 - 훌륭해요
Joseph
단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 출장 여행, 반려동물 동반 여행, 가족 여행
2024년 3월 19일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Management is super helpful. Whe. Ever i asked fir something they'd get it to me ,in a resunable time.
Joseph
2024년 3월에 3박 숙박함
답변 제공: Christine 님, 2024년 3월 20일
Thank you so much! We appreciate you taking the time to post this review-please come see us again soon! :)
10/10 - 훌륭해요
James
가족 여행
2024년 3월 10일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My family and Instay here frequently, and this time was just a pleasant a weekend as it has always been, even with the EMTs showing up 3 times over the weekend
James
2024년 3월에 2박 숙박함
답변 제공: Christine 님, 2024년 3월 20일
We really appreciate you and can't wait for you to return!
2/10 - 너무 별로예요
Kathi
출장 여행, 가족 여행
2024년 2월 28일
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It looked like the homeless were housed in the motel. Dog's barking, noisy people next-door,,mold. The heater had a broken switch and had to go to the office and they came in and messed with the switch to get it to work and they were well aware of the problem.
Kathi
2024년 2월에 1박 숙박함
답변 제공: Christine 님, 2024년 3월 26일
We do not discriminate against our paying guests. We do accept any type of person here, so sorry if our other paying guests offended you. We are also pet friendly, which explains the dogs barking. There is no mold- I have certification of that.
6/10 - 괜찮아요
Scott
연인과의 여행, 출장 여행
2024년 2월 18일
별로예요: 직원 및 서비스, 편의 시설/서비스
Good rate, and was quiet enough, but the amenities were quite old and worn.
Scott
2024년 2월에 1박 숙박함
답변 제공: Tyler GM 님, 2024년 3월 24일
We appreciate your business and the review. We are sorry about the shortcomings experienced during your stay. We have been steadily working across the board to make sure things are different.We hope that, the next time you stay with us, you have a more enhanced experience with us!
8/10 - 좋아요
Jennifer
반려동물 동반 여행, 가족 여행
2024년 2월 13일
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
We stayed a long weekend to attend a memorial service. The motel is budget and dog friendly with food and gas nearby. Staff were helpful and kind.
Jennifer
2024년 2월에 3박 숙박함
답변 제공: Tyler GM 님, 2024년 5월 14일
Jennifer, We sincerely appreciate your glowing review!If you are ever in the Grants Pass area again, we welcome you back with open arms!
10/10 - 훌륭해요
Shannon
2024년 2월 11일
좋아요: 직원 및 서비스
Shannon
2024년 2월에 1박 숙박함
답변 제공: Tyler & Christine GM 님, 2024년 5월 14일
Thank you so much for your glowing review!We are immensely happy to hear that you felt this way during your stay, and welcome you back with open arms in the future!
10/10 - 훌륭해요
James
가족 여행
2024년 2월 10일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was AMAZING
James
2024년 2월에 8박 숙박함
답변 제공: Tyler & Christine GM 님, 2024년 5월 14일
Thank you so much, James!We are happy to hear that you felt this way, and would love having you back again in the future!
10/10 - 훌륭해요
James
연인과의 여행
2024년 2월 2일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The check in clerk was very friendly, joked withbus as we checked in and just went that extra mile to make us geel at home
James
2024년 2월에 1박 숙박함
답변 제공: Tyler GM 님, 2024년 2월 2일
Thank you so much for your great review, James! We are happy to hear that you enjoyed your stay with us and could feel at home!We hope to have you back again in the future!
8/10 - 좋아요
Christine
출장 여행, 반려동물 동반 여행, 가족 여행
2024년 2월 1일
좋아요: 청결 상태, 직원 및 서비스
This was an unexpected start for my mother and I. I was truly hesitant at first because I had heard some "things" about this motel and it's location.
The first thing that caught me was not only was it under new management, but they were very respectful, helpful, and went; the extra mile to make this experience as comfortable as possible for mom and me.
Thank you, Travelodge of Grants Pass for going above and beyond!
Christine
2024년 1월에 24박 숙박함
답변 제공: Tyler & Christine, GMs 님, 2024년 2월 2일
Dear Christine,I hope this message finds you well. I wanted to take a moment to personally thank you for choosing to stay with us and for taking the time to leave such a kind review. Your feedback is truly appreciated and valued.I am thrilled to hear that you thoroughly enjoyed your stay with us and that our services met your expectations. It brings us great joy to know that our efforts in providing a comfortable and enjoyable experience have paid off.Once again, thank you for your kind words and for choosing our establishment for your stay. We look forward to welcoming you back in the near future.Warm regards,
4/10 - 별로예요
Thomas
2024년 1월 24일
별로예요: 숙박 시설 상태 및 시설
Beat up, beds cheap and uncomfortable, staff great, very clean, walls need repair , furniture looked ready for the dump, no desk or chair.....
Thomas
2024년 1월에 2박 숙박함
답변 제공: Tyler & Christine, GMs 님, 2024년 2월 5일
Dear Thomas,We are sorry to hear that your stay with us was not up to your expectations. We would like to assure you that we are working on addressing the issues you have raised, as we have received similar feedback from other guests as well.Please accept our sincere apologies for any inconvenience caused, and we hope to provide you with a better experience on your next stay with us.Thank you for your understanding.Best regards,Travelodge - Grants Pass Management Team
2/10 - 너무 별로예요
Daisha
2024년 1월 22일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Drug dealers all night long, dirty room, and no tv
Daisha
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 5월 14일
We are sincerely sorry to hear about your experience while staying with us!Since your stay, we have curbed the issues you have mentioned, plus many more!We hope that if you find yourself in the Grants Pass area again, that you'll give us another chance! Your experience with us will be leagues better!
4/10 - 별로예요
Mark
연인과의 여행
2024년 1월 6일
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
No window lock, no window screen and sink was stopped up
Mark
2024년 1월에 1박 숙박함
10/10 - 훌륭해요
Tian Yu 님, Vancouver
2024년 1월 4일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Tian Yu
2024년 1월에 1박 숙박함
답변 제공: Tyler & Christine, GMs 님, 2024년 2월 5일
We appreciate your review! We hope to see you again sometime!
2/10 - 너무 별로예요
Daniel
2023년 12월 23일
Daniel
2023년 12월에 5박 숙박함
답변 제공: Tyler GM 님, 2024년 1월 4일
I'm so sorry to hear that your stay with us was less than perfect. We want all of our guests to have a wonderful experience, and it sounds like we let you down. The manager who was working there during your stay is no longer with us, and we have been working hard to fix the issues that arose during his time here. We have made many changes and improvements, and we are committed to ensuring that you never have to experience anything like this again. New management has taken over as of the last few weeks.We would love to have you back as our guest, and we promise to make your next stay an exceptional one. Please know that we value your business and we are truly sorry for any inconvenience we may have caused.Thank you for bringing this to our attention, and please don't hesitate to contact us if there is anything more we can do to make things right.
2/10 - 너무 별로예요
Joseph
2023년 12월 17일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We booked the room. When we got there, there they said . They had available rooms. They would put my money back on my card. I still haven't received it.
Joseph
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 5월 14일
We are sorry to hear that you felt this way during your stay with us.Since the date of your stay, many things have changed for the better. We hope to have you back again if you're ever in the area.
2/10 - 너무 별로예요
Lindsey
출장 여행, 가족 여행
2023년 11월 26일
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Tons of trash. Broken down rigs rooms are very outdated and just bible was holding up tv. Looks like a lot of people living there permanently shouldn't be even rentable to guest. If alone I wouldn't have stayed and should have tried to stay else where but it was late. Beds were new but pillows and blankets bad I luckily always bring my own blankets and pillows
Lindsey
2023년 11월에 1박 숙박함
답변 제공: Tyler GM 님, 2024년 1월 4일
We are sorry that your experience was not what was expected. We have made many much needed improvements, with many more to come! We are now under new management as of the last 3 weeks, and hope to provide you with an enhanced experience in the future!
4/10 - 별로예요
실제 이용하신 고객
2023년 11월 21일
별로예요: 숙박 시설 상태 및 시설
Not so happy.
I was only wanting a place to lay my head so at least it was that. The toilet needed a good scrubbing, the tv didn’t work and although it had a table there was no chair. There was a major gap in the door but at least it locked.
실제 이용하신 고객
2023년 11월에 1박 숙박함
답변 제공: Tyler GM 님, 2024년 1월 4일
We sincerely apologize for the inconvenience you experienced during your stay. From the date of your stay with us, we are under new management and have made many well-needed and received changes. With many more on the way, we want to ensure we can better accommodate our guests.I, again, cannot apologize enough for how things were during your stay. It was utterly unacceptable.If you ever choose to come back, we hope to provide you with an enhanced stay where you can feel comfortable and safe, knowing that where you're laying your head down is clean and up kept. If you ever feel like coming back again to stay with us, we welcome you back with open arms and hope things are better this time!
2/10 - 너무 별로예요
John
2023년 11월 21일
John
2023년 8월에 1박 숙박함
답변 제공: Tyler GM 님, 2024년 1월 4일
We are sincerely sorry for the inconvenience caused to you during your stay, things could have been much better. If you would like to contact us via phone and let us know what exactly happened, we're here for you.We have currently been under new management for the last 3 weeks and have made many much-needed improvements, with many more on the way.
2/10 - 너무 별로예요
Carlos
2023년 11월 19일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Carlos
2023년 11월에 1박 숙박함
답변 제공: Tyler GM 님, 2024년 1월 4일
I'm so sorry to hear that your stay with us was less than perfect. We want all of our guests to have a wonderful experience, and it sounds like we let you down. The manager who was working there during your stay is no longer with us, and we have been working hard to fix the issues that arose during his time here. We have made many changes and improvements, and we are committed to ensuring that you never have to experience anything like this again. New management has taken over as of the last few weeks.We would love to have you back as our guest, and we promise to make your next stay an exceptional one. Please know that we value your business and we are truly sorry for any inconvenience we may have caused.Thank you for bringing this to our attention, and please don't hesitate to contact us if there is anything more we can do to make things right.
2/10 - 너무 별로예요
실제 이용하신 고객
단체 여행
2023년 11월 13일
별로예요: 직원 및 서비스
Kevin/Travelodge in Grants Pass lied & stole.
I can’t tell you about my stay. I wasn’t able to check in because the attendant wasn’t at the front desk. I arrived at the Travelodge at 2:50a to check in and no one was around. In the ten minutes I waited. I rang the “night bell” a few times. I yelled out to see if anyone was there or not. I even called the office while I was at the front desk and no one stepped out to help, so my friends and I left to find another place to stay.
at 3:05a i made the call to see if anyone was there yet to speak to about getting a refund. Kevin took my call and i relayed to him thay no one was there and he responded by saying that he was there the entire time, in the back office playing his game. He asked for my name and told me that they didn’t have my money.
I went to the virtual chat on Hotels.com and chatted with Elaine. she was helpful and courteous but informed me that she couldnt refund me. Kevin told her I checked in and he saw me leave, which was an all out lie. I told her I even have a video of us waiting with Kevin no where in sight!
But Elaine couldnt help me without breaking protocol. she isn’t to blame. she was doing her job as trained.
Im very displeased and disappointed.
실제 이용하신 고객
2023년 11월에 1박 숙박함
답변 제공: Tyler GM 님, 2024년 1월 4일
I'm so sorry to hear that your stay with us was less than perfect. We want all of our guests to have a wonderful experience, and it sounds like we let you down. Kevin is no longer with us, and we have been working hard to fix the issues that arose during his time here. We have made many changes and improvements, and we are committed to ensuring that you never have to experience anything like this again.We would love to have you back as our guest, and we promise to make your next stay an exceptional one. Please know that we value your business and we are truly sorry for any inconvenience we may have caused.Thank you for bringing this to our attention, and please don't hesitate to contact us if there is anything more we can do to make things right.
6/10 - 괜찮아요
Mike
연인과의 여행, 반려동물 동반 여행, 가족 여행
2023년 11월 12일
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The staff was great. The check in was awesome. But seeing people shooting up drugs while sitting on the staircase, the 7 cars being worked on in the parking lot and the man passed out infront of the vending machine with the needle in his arm was not a great reflection of what the property could be.
Mike
2023년 11월에 2박 숙박함
답변 제공: Tyler GM 님, 2024년 1월 4일
I'm so sorry to hear that your stay with us was less than perfect. We want all of our guests to have a wonderful experience, and it sounds like we let you down. The manager who was working there during your stay is no longer with us, and we have been working hard to fix the issues that arose during his time here. We have made many changes and improvements, and we are committed to ensuring that you never have to experience anything like this again. New management has taken over as of the last few weeks.We would love to have you back as our guest, and we promise to make your next stay an exceptional one. Please know that we value your business and we are truly sorry for any inconvenience we may have caused.Thank you for bringing this to our attention, and please don't hesitate to contact us if there is anything more we can do to make things right.
10/10 - 훌륭해요
Caitlin caidence
2023년 11월 4일
Caitlin caidence
2023년 11월에 3박 숙박함
답변 제공: Tyler GM 님, 2024년 1월 4일
Thank you so much for your review! We greatly appreciate your business and hope to see you again soon!
8/10 - 좋아요
JEFF
가족 여행
2023년 10월 21일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
JEFF
2023년 10월에 1박 숙박함
4/10 - 별로예요
Liz
출장 여행
2023년 10월 15일
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Liz
2023년 10월에 1박 숙박함
답변 제공: Tyler GM 님, 2024년 1월 4일
I'm so sorry to hear that your stay with us was less than perfect. We want all of our guests to have a wonderful experience, and it sounds like we let you down. The manager who was working there during your stay is no longer with us, and we have been working hard to fix the issues that arose during his time here. We have made many changes and improvements, and we are committed to ensuring that you never have to experience anything like this again. New management has taken over as of the last few weeks.We would love to have you back as our guest, and we promise to make your next stay an exceptional one. Please know that we value your business and we are truly sorry for any inconvenience we may have caused.Thank you for bringing this to our attention, and please don't hesitate to contact us if there is anything more we can do to make things right.
4/10 - 별로예요
Mandy
2023년 10월 7일
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was good but maid came in early while we were sleeping. Didn’t knock
Mandy
2023년 10월에 1박 숙박함
답변 제공: Tyler GM 님, 2024년 1월 4일
I'm so sorry to hear that your stay with us was less than perfect. We want all of our guests to have a wonderful experience, and it sounds like we let you down. The manager who was working there during your stay is no longer with us, and we have been working hard to fix the issues that arose during his time here. We have made many changes and improvements, and we are committed to ensuring that you never have to experience anything like this again. New management has taken over as of the last few weeks.We would love to have you back as our guest, and we promise to make your next stay an exceptional one. Please know that we value your business and we are truly sorry for any inconvenience we may have caused.Thank you for bringing this to our attention, and please don't hesitate to contact us if there is anything more we can do to make things right.
2/10 - 너무 별로예요
Meghann
2023년 9월 23일
Meghann
2023년 9월에 1박 숙박함
답변 제공: Tyler GM 님, 2024년 1월 4일
I'm so sorry to hear that your stay with us was less than perfect. We want all of our guests to have a wonderful experience, and it sounds like we let you down. The manager who was working there during your stay is no longer with us, and we have been working hard to fix the issues that arose during his time here. We have made many changes and improvements, and we are committed to ensuring that you never have to experience anything like this again. New management has taken over as of the last few weeks.We would love to have you back as our guest, and we promise to make your next stay an exceptional one. Please know that we value your business and we are truly sorry for any inconvenience we may have caused.Thank you for bringing this to our attention, and please don't hesitate to contact us if there is anything more we can do to make things right.
10/10 - 훌륭해요
Gregg
2023년 9월 20일
좋아요: 편의 시설/서비스
Super friendly and convenient location
Gregg
2023년 9월에 1박 숙박함
8/10 - 좋아요
Velma
2023년 9월 16일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
WIFI signal was spotty... Otherwise things were fine
Velma
2023년 9월에 1박 숙박함
8/10 - 좋아요
Wayne
2023년 9월 7일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wayne
2023년 9월에 1박 숙박함
4/10 - 별로예요
Chris
2023년 9월 6일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
No, just avoid. The property is dilapidated; the shower was dirty, the location wasn’t good; the parking lot was dark; other than the staff who was great and friendly - I would never stay here again.
Chris
2023년 9월에 1박 숙박함
답변 제공: Tyler GM 님, 2024년 1월 4일
I'm so sorry to hear that your stay with us was less than perfect. We want all of our guests to have a wonderful experience, and it sounds like we let you down. The manager who was working there during your stay is no longer with us, and we have been working hard to fix the issues that arose during his time here. We have made many changes and improvements, and we are committed to ensuring that you never have to experience anything like this again.We would love to have you back as our guest, and we promise to make your next stay an exceptional one. Please know that we value your business and we are truly sorry for any inconvenience we may have caused.Thank you for bringing this to our attention, and please don't hesitate to contact us if there is anything more we can do to make things right.
2/10 - 너무 별로예요
Chan
가족 여행
2023년 9월 4일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Chan
2023년 8월에 1박 숙박함
답변 제공: Tyler GM 님, 2024년 1월 4일
I'm so sorry to hear that your stay with us was less than perfect. We want all of our guests to have a wonderful experience, and it sounds like we let you down. The manager who was working there during your stay is no longer with us, and we have been working hard to fix the issues that arose during his time here. We have made many changes and improvements, and we are committed to ensuring that you never have to experience anything like this again. New management has taken over as of the last few weeks.We would love to have you back as our guest, and we promise to make your next stay an exceptional one. Please know that we value your business and we are truly sorry for any inconvenience we may have caused.Thank you for bringing this to our attention, and please don't hesitate to contact us if there is anything more we can do to make things right.
2/10 - 너무 별로예요
Raghunath 님, Fairfield
2023년 8월 31일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Half the residents were sitting in chairs outside their rooms at midnight and smoking. The room was filthy and toilet overflowing.
Raghunath
2023년 8월에 1박 숙박함
답변 제공: Tyler GM 님, 2024년 1월 4일
I'm so sorry to hear that your stay with us was less than perfect. We want all of our guests to have a wonderful experience, and it sounds like we let you down. The manager who was working there during your stay is no longer with us, and we have been working hard to fix the issues that arose during his time here. We have made many changes and improvements, and we are committed to ensuring that you never have to experience anything like this again. New management has taken over as of the last few weeks.We would love to have you back as our guest, and we promise to make your next stay an exceptional one. Please know that we value your business and we are truly sorry for any inconvenience we may have caused.Thank you for bringing this to our attention, and please don't hesitate to contact us if there is anything more we can do to make things right.
8/10 - 좋아요
Perry
2023년 8월 27일
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Perry
2023년 8월에 1박 숙박함
4/10 - 별로예요
mouaz
단체 여행
2023년 8월 21일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
so many broken stuff inside the room that is easily fix, like shower water head, or the bathroom fan.
i dont mind simple things as long as its working
mouaz
2023년 8월에 1박 숙박함
답변 제공: Tyler GM 님, 2024년 1월 4일
I'm so sorry to hear that your stay with us was less than perfect. We want all of our guests to have a wonderful experience, and it sounds like we let you down. The manager who was working there during your stay is no longer with us, and we have been working hard to fix the issues that arose during his time here. We have made many changes and improvements, and we are committed to ensuring that you never have to experience anything like this again. New management has taken over as of the last few weeks.We would love to have you back as our guest, and we promise to make your next stay an exceptional one. Please know that we value your business and we are truly sorry for any inconvenience we may have caused.Thank you for bringing this to our attention, and please don't hesitate to contact us if there is anything more we can do to make things right.
8/10 - 좋아요
Michael
2023년 8월 20일
Michael
2023년 8월에 5박 숙박함
8/10 - 좋아요
danielle
2023년 8월 20일
danielle
2023년 8월에 5박 숙박함
2/10 - 너무 별로예요
Amara
연인과의 여행, 반려동물 동반 여행
2023년 8월 18일
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The office smelled like something died in there. The room was absolutely dirty, looked like the previous person left and we got the room directly after. Nothing was wiped down. The shower had mold on it, and the trowels had stains. Definitely learned my lesson and should have turned around when the light to the sign wasn’t even on. Waste of money. Will not be coming back. Please learn how to clean your rooms.
Amara
2023년 8월에 1박 숙박함
답변 제공: Tyler GM 님, 2024년 1월 4일
I'm so sorry to hear that your stay with us was less than perfect. We want all of our guests to have a wonderful experience, and it sounds like we let you down. The manager who was working there during your stay is no longer with us, and we have been working hard to fix the issues that arose during his time here. We have made many changes and improvements, and we are committed to ensuring that you never have to experience anything like this again. New management has taken over as of the last few weeks.We would love to have you back as our guest, and we promise to make your next stay an exceptional one. Please know that we value your business and we are truly sorry for any inconvenience we may have caused.Thank you for bringing this to our attention, and please don't hesitate to contact us if there is anything more we can do to make things right.