내부

수퍼 8 바이 윈덤 허친슨 여행 후기

2 out of 5
수퍼 8 바이 윈덤 허친슨
1621 Super Plz, Hutchinson, KS

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 732개 이용 후기 중 138개" "
평점 8 - 좋아요. 732개 이용 후기 중 260개" "
평점 6 - 괜찮아요. 732개 이용 후기 중 159개" "
평점 4 - 별로예요. 732개 이용 후기 중 116개" "
평점 2 - 너무 별로예요. 732개 이용 후기 중 59개" "

7.2/10

청결 상태

7.8/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

6/10 - 괜찮아요

cynthia

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room was clean and bed was comfortable, AC good-important factors. Have stayed at the place off and on for 3 decades and looked poor this time- the lobby furniture and fixtures must be the originals-super worn and dirty looking, Walls, carpets and windows unclean. Sad to see it…
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 14일
Hello cynthia, Thank you for being a loyal guest over the years and for sharing your feedback. We're pleased to hear you found your room comfortable. We appreciate your observations regarding the lobby aesthetics and cleanliness and will share them with our team for review and improvement. Your comments are valuable to us as we strive to enhance our guests' experience.

10/10 - 훌륭해요

Cindy

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 11일
Hello Cindy,We are delighted to hear that you had a wonderful experience during your stay with us! We look forward to welcoming you back soon for another enjoyable visit.

8/10 - 좋아요

Donna

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The bed was way too close to the wall for a second person to comfortably get in and out of bed
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 7일
Hello Donna,We appreciate your feedback regarding the bed positioning and will share this with our team for future improvements. Guest comfort is a priority for us, and we strive to provide a relaxing stay for all our visitors. Thank you for bringing this to our attention.

6/10 - 괜찮아요

Greg

2024년 4월에 3박 숙박함
답변 제공: Manager 님, 2024년 5월 19일
Hello Greg,We appreciate you choosing to stay with us. Should you have any further feedback or concerns, please don't hesitate to reach out to our team. We value your input as it helps us improve our services for all our guests.

10/10 - 훌륭해요

Kenny

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Motel was ok to stay at.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 30일
Hello Kenny,We appreciate you choosing our motel for your stay. If you have any further feedback or concerns, please reach out to our management team directly for assistance. Thank you for taking the time to share your experience with us.

8/10 - 좋아요

Dawn

2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 10일
Hello Dawn, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 - 좋아요

Shawn

2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 8일
Hello Shawn, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Tabetha

2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 13일
Hello Tabetha,We are delighted to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please don't hesitate to contact us directly. We look forward to welcoming you back soon!

8/10 - 좋아요

Louanna

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Was a nice place, just found stains on sheets and pillows, didn’t like that at all.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 5일
Hello Louanna, We appreciate you taking the time to share your feedback with us. Our housekeeping team works diligently to maintain high standards, and we regret if this oversight occurred during your stay. We encourage you to reach out to our management team directly to address this matter further.

10/10 - 훌륭해요

Shelly

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the Super 8 in Hutchinson Ks.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 5일
Hello Shelly,We are thrilled to hear that you enjoyed your stay at Super 8 in Hutchinson, KS. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another wonderful stay. Thank you for taking the time to share your experience with us.

8/10 - 좋아요

ALAN

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was pleasantly surprised. The staff were helpful and the room clean.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 31일
Hello ALAN,We are delighted to hear that you had a pleasant stay with us and that our staff provided helpful service. Ensuring clean and comfortable rooms for our guests is always a top priority. We hope to welcome you back for another enjoyable experience in the future.

10/10 - 훌륭해요

Herbert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They are caring people
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Herbert,We are pleased to hear that you found our staff to be caring during your stay. It is always our goal to provide exceptional service to all our guests and we appreciate your kind words. If you have any further feedback or comments, please do not hesitate to reach out to our management team for further assistance.

8/10 - 좋아요

Douglas

출장 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
i did not relize it was an older super 8 with stairs only and it was hard for me to get to the room as i am older
2024년 2월에 4박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Douglas, Thank you for sharing your experience with us. We appreciate your feedback and will take it into consideration for future improvements. We apologize for any inconvenience you may have experienced during your stay. If you have any further comments or concerns, please don't hesitate to reach out to our management team for assistance.

10/10 - 훌륭해요

Shelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was quiet
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 22일
Hello Shelly,Thank you for sharing your feedback, we appreciate your input on the peaceful atmosphere at our hotel. We aim to provide a tranquil environment for all our guests to enjoy during their stay. We hope you had a restful experience with us and look forward to welcoming you back in the future.

4/10 - 별로예요

Rebecca

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Tv did not work, could not call front desk, as telephone cord destroyed. Heater did not in room. Music playing loud after 10pm. Beer bottles in hallway and back door. Sunday morning back door left open with rock. Bad security! Cheap soap that breaks in hand, or dropped in tub
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 7일
Hello Rebecca, We apologize for the inconveniences you encountered during your stay. It's unfortunate to hear about the issues with the TV, telephone cord, heater, noise disturbance, cleanliness, and security. We value your feedback and will bring these concerns to the attention of the respective departments to ensure improvements are made. Thank you for bringing this to our attention.

4/10 - 별로예요

melinda

좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Only could get a room upstairs. Bedside light did not work properly. No hot breakfast as said all out of food at 8. Room not freshened second day of stay, nor informed of this. Smoke in non-smoking room. Stayed here before and enjoyed the stay but will not stay again.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 7일
Hello melinda, We apologize for any inconvenience you experienced during your recent stay. We appreciate your loyalty as a repeat guest and are disappointed to hear that we did not meet your expectations this time. Your feedback regarding the room issues and breakfast availability will be shared with our team for immediate attention. We will continue to strive for improvement and hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

Trista

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet and clean place to stay. Only complaint I had was that it took them a long time to have the parking lot plowed after a storm making it very difficult to come in and out of.
2024년 1월에 5박 숙박함
답변 제공: Manager 님, 2024년 1월 16일
Hello Trista,Thank you for choosing our hotel for your stay. We appreciate your feedback regarding the parking lot. We apologize for any inconvenience caused during your visit. We have taken note of your comments and will work with our team to ensure a more efficient response in the future.

8/10 - 좋아요

Jolene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A very comfortable hotel but not the nicest i could’ve stayed at. Mildly outdated interior but clean overall.
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 24일
Hello Jolene,Thank you for sharing your feedback on your recent stay with us. We appreciate your comments about the cleanliness of our hotel. While we strive to maintain a comfortable ambiance, we apologize if the interior appeared slightly outdated to you. We value your input as it helps us improve our guests' experience.

8/10 - 좋아요

Audra

가족 여행
Affordable and convenient from the KS State Fairgrounds. Didn't do the breakfast--we left before 5 a.m. Nothing flashy, but definitely was what we wanted. Good bathroom & shower (🙌), and spacious for three of us--we got a double queen room.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 13일
Hello Audra,Thank you for staying with us and sharing your feedback! We're delighted to hear that our hotel met your needs for a convenient and affordable stay near the KS State Fairgrounds. It's great to know that you found the bathroom and shower to be good and appreciated the spaciousness of your double queen room. We hope to have the opportunity to host you again in the future.

8/10 - 좋아요

Donna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great for Price
House keeper did a wonderful job. Breakfast ok one morning but the next morning no milk or juice.
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 13일
Hello Donna,Thank you for taking the time to share your feedback regarding the housekeeping service. We appreciate your kind words and will pass them along to our team. We apologize for any inconvenience caused by the lack of milk and juice during breakfast. Your comments will be shared with our food and beverage department for their review and improvement. We value your feedback and hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

Shawn

출장 여행
좋아요: 직원 및 서비스
Not a bad place to stay for the price.
It was good place to stay for a couple of days. The Super 8 was upgrading their rooms with new mattresses when we stayed. When my and I arrived for our stay their were mattresses stacked in the lobby area, outside underneath the awning and by one of the entrance/exit doors. There was some other boxes stacked underneath the awning too. It appeared the hotel was completing some renovations. The male who checked me in told me we had a new mattress in our room. He was very friendly. This was the only time I interacted with the staff. We got a king sized bed. Our room was good. It appeared it had recevied some upgrades. It looked like the flooring had been replaced and the bathroom had a new toilet, new flooring, new bathroom light, and a new sink faucet. Things that I didn't like about the place: The vents in our heating/AC unit were broken and I could see inside the unit. It was dirty. The chair next to the bed had black stains on the arms of the chair. The ceiling vent in the bathroom was dirty inside the vent and the bathroom exhaust fan did not work. My wife said the breakfast was not good. There was not very much to select from.. Two choices of cereal and one waffle maker. There were sevaral places to eat close by. There was a Dunkin Donuts/Baskin Robbins that you could walk to within a minute and it was on the same side of the street as the hotel. I forgot to notify the front desk about the issues I had with our room so that is my fault.
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 11일
Hello Shawn, Thank you for choosing to stay with us at Super 8. We appreciate your feedback and are glad to hear that you had a positive check-in experience and enjoyed the recent upgrades to our rooms. We apologize for any inconveniences you encountered during your stay, and we will address the concerns you mentioned. We strive to provide a comfortable and clean environment for our guests, and we appreciate you bringing these issues to our attention. We hope you had a pleasant stay overall and would love to welcome you back in the future.

8/10 - 좋아요

Melanie

좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 7일
Hello Melanie, We appreciate you choosing our hotel for your stay. We're sorry to hear that your experience was not up to your expectations. We value your feedback, please do not hesitate to reach out to us personally to provide us with further details about your stay so that we can address any concerns you may have had. We hope to have the opportunity to better serve you in the future.

8/10 - 좋아요

Bill

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 18일
Hello Bill,Thank you for taking the time to share your review. We appreciate your feedback and are sorry to hear about the issues you experienced during your stay. We strive to provide a positive experience for all our guests and apologize for any inconvenience caused. We encourage you to reach out to our management team with further details so that we can address your concerns accordingly.

10/10 - 훌륭해요

Benjamin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great!
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 4일
Hello Benjamin,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations. We value your comments and will pass them along to the relevant departments for further review and improvement. We appreciate your stay and hope for the opportunity to welcome you back in the future.

8/10 - 좋아요

Cynthia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant Stay
First, based on other reviews I read when I booked, I want to say manage your expectations. This is a Super 8, not the Ritz. Overall it was a pleasant stay. Check-in was easy, staff were friendly and helpful. We felt safe, location was good and easily accessible to restaurants and activities we were interested in. Breakfast was standard continental fare. Coffee was good. Room and bed was comfortable, although our non-smoking room smelled of smoke and there were cigarette burns on the bedspread. We opened the window and let in some fresh air.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 29일
Hello Cynthia,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our check-in process to be easy and our staff friendly and helpful. We're also glad that you felt safe and enjoyed our convenient location. We apologize for the inconvenience caused by the smell of smoke in your non-smoking room and the condition of the bedspread. We appreciate your understanding and will make sure to address this matter with our housekeeping team to ensure it doesn't happen again. We hope to welcome you back in the future for an even better experience.

10/10 - 훌륭해요

Sonya 님, Grand Junction

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 25일
Hello Sonya,Thank you for your excellent rating! We appreciate your feedback and look forward to welcoming you back soon.

4/10 - 별로예요

JASON

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Ice machine out.
The hotel was ok nothing super high end it worked for what i was there for which was a funeral. The problem with the hotel was the wifi would connect for a minute and then drop off. And then the ice machine was not working. Which made it difficult when packing and wanting cold drinks.
2023년 10월에 4박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Hello JASON,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 - 너무 별로예요

Andrew

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 29일
Hello Andrew,We apologize for any inconvenience you may have experienced during your stay. Please provide more details about your concerns so that we can address them accordingly.

6/10 - 괜찮아요

Doris

출장 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The room I booked online is not what I was given. Went back to the front desk to let them know that the lady told me that it is a mistake online and they are trying to correct it. (king w/ pull out couch) I ask what else she could do because that would not sleep 4 of us. Her reply was Nothing... I again told her it was not my fault the it was wrong. About this time the guy came up and got us a room that accommodated the 4 of us. The lady was just kind of rude for no real reason.
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 4일
Hello Doris ,We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

10/10 - 훌륭해요

Karri

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
KSU KDoll
This hotel was just right. It was clean and comfortable. For the price, it couldn’t have been better. Lotion, soap and shampoo were furnished. Be sure to pack your conditioner.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 4일
Hi Karri,Thank you for sharing it is extremely rewarding to know our efforts in providing the best service to our guests are seen and felt. It is our pleasure to provide a clean, comfortable experience for our guests. Thank you for the amazing review and we look forward to serving you again soon.

6/10 - 괜찮아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스
When I checked in I was given a room that was still dirty and not ready, the staff reassigned me to another one promptly.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 3일
Hello Jennifer ,It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.

4/10 - 별로예요

John

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Needs cleaning and upkeep.
The first room the bathroom was flooded. The next room, the bathroom door would not open all the way you had to slip around it to get in. The wall was broken away by the floor in the bathroom and mold was growing. The top of the shower was covered in dust and dirt. The bed was comfortable.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 28일
Hello John ,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

4/10 - 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel appears to be in the middle of a major renovation but it’s not. Our room had plumbing issues but no one cared. Not the worst but won’t go back.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 27일
Hello Guest ,Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

10/10 - 훌륭해요

Diane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 26일
Hello Diane,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

4/10 - 별로예요

Mark

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room smelled very smoky. Everything looked and seemed old and out dated. Room was extremely small.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 23일
Hello Mark,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

8/10 - 좋아요

James

가족 여행
좋아요: 직원 및 서비스
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 22일
Hello James,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 - 훌륭해요

Anthony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sleep Relax Repeat
Great little hotel with e everything you need to sleep and relax while on you visit to Hutchinson.
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 18일
Hello Anthony,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 - 훌륭해요

Michelle

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I would definitely stay here again.
The room was very clean.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 14일
Hi Michelle,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

8/10 - 좋아요

Kathy 님, Great Bend

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 13일
Hello Kathy,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 - 괜찮아요

Scott

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Could use some updating
Hotel could use some fresh paint and updating - pretty run down - my room did have hardwood flooring - that was a plus.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 29일
Hello Scott,Thank you for your feedback. We appreciate your positive comment about the hardwood flooring. We constantly strive to improve our facilities to enhance your experience.

10/10 - 훌륭해요

Stephanie

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
This is always a clean and quiet hotel with very friendly staff
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 8일
Hi Stephanie,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. We are thrilled to have met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive feedback is appreciated, and we hope to impress you again during another visit to the area!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Sadly disappointed
The towels and sheets were stained and I questioned if they were washed. If I ever had to stay here again, I would bring my own linens. Hoping this is never my only option again.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Dear Guest,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

10/10 - 훌륭해요

Victor

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool was nice and clean.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 25일
Hello Victor,Thank you for sharing this experience with us. We truly value you feedback with regards to our pool. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

6/10 - 괜찮아요

Annette

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The sheets had several stains, not sure if the sheets had been changed.
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 15일
Hello Annette, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!

8/10 - 좋아요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was a good place to stay. Would stay there again.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 9일
Hello Mary,We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

6/10 - 괜찮아요

Jeremie

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property wasn't clean, service was horrible.
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 26일
Hello Jeremie, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

8/10 - 좋아요

Dewayne

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 27일
Hello Dewayne,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 - 훌륭해요

Todd

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 25일
Hello Todd,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 - 너무 별로예요

Cassie

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The phone did not work, the AC did not work, the AC filter was disgusting, the entire floor smelled like cigarette smoke, the bathroom faucet wasn’t secured, when you tried to call the front desk no one answered. There was a 1.5 inch gap at the bottom of the door.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 19일
Hello Cassie, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

6/10 - 괜찮아요

Amanda

가족 여행
Wish I could submit pictures…found a brown recluse in our room! Then we used vending machine and a snack got stuck and the man there to help didn’t speak English and was FaceTiming someone while trying to help and wanted us to put money in to vend more of the same item to push it out….
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 7일
Hello Amanda,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our room. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.