Dear Elena,Guest feedback is extremely important to us, and we are shocked to receive such a poor review from you without being provided with any detail about what caused you to feel so negatively about your stay with us. From the moment you arrived at the property yesterday, you stayed in your room, and did not reappear until the transfer vehicle we had arranged arrived to take you to Livingstone. You did not participate in our property briefing, you did not complete our guest registration form, nor did you even come out of your room for breakfast this morning. With such little use of our property facilities and such little interaction with our team, it is impossible for us to understand how you could have such a negative impression of your stay with us.If you have any genuine complaints about your stay we ask you to please contact us directly with the details at info@riverviewlodgechobe.com, to give us the chance to remedy any failings from our side.Many thanks.

Dear Yasuko,Thank you so much for your review! It was wonderful to have you stay with us again, and we really hope to be able to welcome you back again next year, if not sooner!Best wishes from all of us at River View Lodge.

Dear John,It was such a pleasure to have you stay with us and thank you so much for your wonderful review! We are delighted you enjoyed your time with us and hope to welcome you back again one day, hopefully in the not too distant future.

Dear Daniel,Thank you so much for your review! It was such a pleasure to host you and we are delighted you enjoyed your stay with us so much! We hope to have the opportunity to welcome you back again one day, hopefully in the not too distant future.Best wishes from us all at River View Lodge

Many thanks for your review. We are so pleased you enjoyed your stay with us and felt well looked after by our friendly team. We are really looking forward to launching our new rooms, which are scheduled to be ready in March 2020, and we would be delighted to have you stay with us again one day and experience them for yourself.

We are delighted you enjoyed your stay with us! It would be our pleasure to welcome you back again one day.

Thank you for choosing to stay with us, and it would be our pleasure to welcome you back again one day.

Many thanks for your review! We are delighted you enjoyed your stay with us and it would be our pleasure to welcome you back again one day.

Thank you for taking the time to write us a review and we are delighted you enjoyed our intimate atmosphere and special setting on the Chobe River. We strive to provide personalised service to each of our guests and are really pleased you felt well looked after by our team and had such good experiences on your activities with us. We appreciate your feedback about breakfast and the internet at the lodge; regrettably internet in this part of the world is slower than one would find in larger cities, however we purposely work with the leading internet service provider in the region and make every effort to improve the internet service whenever new capability/technology becomes available. As a small, private lodge, it is regrettably not feasible for us to offer a very extensive food menu, however we do endeavour to offer a good variety for breakfast by providing 3 à la carte hot food options in addition to a continental breakfast. Whilst it is regrettable that you found our breakfast to be limited in choice, we do hope you enjoyed the quality of the food that was served. Many thanks for your patience during the scheduled power cut which took place during your stay with us. The electrical infrastructure in the area is in the process of undergoing an upgrade and as such power cuts do occur on occasion whilst essential work is being undertaken, however these works are expected to be completed very soon. Thank you once again for your review and valuable feedback, and it would be our pleasure to welcome you back again one day.

We appreciate you taking the time to write us a review, and are very sorry that your stay with us didn’t fully meet your expectations. The price of accommodation in Kasane is significantly higher than in other parts of the country due to its close proximity to Chobe National Park, and we make a concerted effort to keep our rates very competitive in comparison to similar properties in the area, and in consideration of the quality of facilities and services we offer at River View Lodge. We also endeavour to offer additional value for money by including complimentary breakfast and early ‘Safari tea’ in our room rates. It is regrettable therefore that you felt us to be overpriced. We have been making improvements throughout the property over the past few months, and will continue to do so for the foreseeable future, including a full renovation of our chalets during our next low season so that they remain fully on par with the facilities and services we provide. Thank you once again for your feedback and we wish you safe onward travels.

Tack så mycket för din recension. Vi är glada att du haft din vistelse hos oss och det skulle vara vårt nöje att välkomna dig tillbaka igen en dag.

Thank you so much for your review. It was our pleasure to host you and your family and we are thrilled you enjoyed your stay with us and felt well looked after by our team. Guest feedback is shared with our entire staff complement and our kitchen team and guide Mathews will be particularly delighted with your comments! Thank you for your valuable feedback with regard to the bathroom in your chalet, and we are sorry you found the shower tap in your bathroom not to be in perfect condition. We are planning a full refurbishment of our rooms during our next quiet season to ensure they are on par with the service and hospitality we provide, but in the meantime will be replacing the tap in your bathroom to ensure it works perfectly going forward. Our apologies also for the discrepancy with regard to the USD conversion rate applied on your final bill, and we appreciate your support in assisting us to rectify this. Thank you for choosing to stay with us during your family safari holiday, and we really do hope to welcome you back again one day for more African hospitality, delicious meals and special animal sightings in the park.

Vielen Dank für Ihre Bewertung! Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben, und es wäre uns eine Freude, Sie eines Tages wieder zu hosten.

Merçi beaucoup pour votre critique. Nous sommes ravis que vous ayez apprécié votre expérience avec nous. Ce fut un plaisir de vous accueillir parmi nous et nous espérons vous revoir un jour.

Thank you for reviewing us. We appreciate you choosing to stay with us and hope to welcome you back again one day.

Thank you so much for your review! We are so pleased you enjoyed your stay with us and look forward to welcoming you back again one day.

Thank you so much for your review. We are delighted you enjoyed your stay with us and it would be our pleasure to welcome you back again one day.

We are so thrilled you enjoyed your stay with us and appreciate you taking the time to write us a review. It would be our pleasure to welcome you back again, hopefully in the not too distant future!

Thank you for your review. We would be delighted to welcome you back again one day.

Grazie per la tua revisione. Siamo lieti che tu abbia apprezzato il tuo soggiorno presso di noi in generale, e rivolgi le nostre sincere scuse per i problemi che hai riscontrato durante la cena. Abbiamo alcuni nuovi membri dello staff che sono attualmente ancora in formazione e ci scusiamo per gli eventuali disagi causati. Speriamo di avere l'opportunità di ospitarvi di nuovo un giorno, con il nostro impegno di non solo soddisfare ma superare le vostre aspettative.

Thank you for your review. We would be delighted to welcome you back again one day.

あなたのすばらしいレビューをありがとうございました。 私たちはあなたと私たちのロッジの親密な雰囲気と私たちのスタッフのパーソナライズされたサービスであなたの滞在を楽しんで非常に満足しています。 あなたが私たちと一緒にいることは喜びでした。私たちはあなたを再び歓迎することを願っています。

Thank you so much for your review. It was a genuine pleasure to have you stay with us and we hope to welcome you back again soon.

Thank you so much for taking the time to write us a review. We are thrilled you enjoyed your stay with us and appreciated the intimate, home away from home atmosphere we try to create for our guests here at River View Lodge. It would be our pleasure to welcome you back again, hopefully in the not too distant future.

あなたのレビューをありがとう。 私たちはあなたが私たちと一緒に過ごすことを楽しんでくれてとても嬉しいです。 私たちは、リラックスとサファリのためにもう一度あなたを歓迎することを願っています。

Thank you so much for your wonderful review! We are so pleased you enjoyed your time with us and it would be our pleasure to welcome you back again, hopefully in the not too distant future!

We appreciate you taking the time to review us and are delighted to receive such positive feedback about your recent stay with us. We are very lucky to be located right on the Chobe River and within close proximity to Chobe National Park and Victoria Falls, and it was our pleasure to arrange activities so that you could make the most of your time in this wonderful region. It would be our pleasure to welcome you back again on your next visit to Chobe.

Herzlichen Dank für Ihre Beurteilung. We are so pleased you enjoyed your stay with us and also made the most of our wonderful location by going on activities in Chobe National Park and visiting the stunning Victoria Falls. Our local council have been busy upgrading the power lines in our area which will result in a much more stable power connection going forward, and in the meantime we are also continuing to look at ways in which we can be more eco friendly by way of potentially incorporating solar panels on our property etc. Our efforts to date have awarded us a Green Tourism certificate which we are very proud of, and we will certainly continue with these efforts. It was a pleasure to have you stay with us and we hope to welcome you back again, hopefully in the not too distant future.

We appreciate you taking the time to write us a review and thank you for your feedback! Being a small, private lodge we are the perfect destination for those looking to relax in a tranquil and intimate environment after busy days of activities in Chobe National Park, and we are delighted that you enjoyed your stay with us and felt well looked after by our team. It would be our pleasure to welcome you back again, hopefully in the not too distant future.

Thank you so much for your wonderful review! Our entire team at River View Lodge are very appreciative of your feedback and we are so pleased you enjoyed the intimate environment and personalised service we offer here at River View Lodge. We really value guest feedback and are delighted that you enjoyed our food offering and found it to be good value for money. We hope to welcome you back again soon, for more relaxation, indulgence and interesting conversations over dinner.

Dear Samantha, Many thanks for taking the time to review us. We are delighted you enjoyed your stay at River View Lodge and found us to offer good value for money. It would be our pleasure to welcome you back again!