표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 1362개 이용 후기 중 624개" "
10 - 훌륭해요
624
평점 8 - 좋아요. 1362개 이용 후기 중 396개" "
8 - 좋아요
396
평점 6 - 괜찮아요. 1362개 이용 후기 중 180개" "
6 - 괜찮아요
180
평점 4 - 별로예요. 1362개 이용 후기 중 97개" "
4 - 별로예요
97
평점 2 - 너무 별로예요. 1362개 이용 후기 중 65개" "
2 - 너무 별로예요
65
8.4/10
청결 상태
8.8/10
직원 및 서비스
8.4/10
편의 시설/서비스
7.8/10
숙박 시설 상태 및 시설
8.4/10
친환경
이용 후기
10/10 - 훌륭해요
Seungyub
가족 여행
2023년 8월 2일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel was small but clean and nice.
The staff at the front desk Alex was friendly and professional:-)
Seungyub
2023년 7월에 1박 숙박함
답변 제공: Nataly - Manager on Duty 님, 2023년 8월 3일
Dear Seungyub, Thank you for taking the time to share your feedback with us. We use these reviews as an opportunity for improvement. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly employees. We will be sure to pass along your kind words to Alex He will be so thrilled to learn that they made a lasting impression on your stay. Thank you once again for taking the time to share your feedback with us, we look forward to welcoming you back in the near future. Warmest Regards, Nataly - Manager on Duty
10/10 - 훌륭해요
Woong Hee
2022년 8월 8일
Woong Hee
2022년 8월에 2박 숙박함
답변 제공: Lisa - Reservations Manager 님, 2022년 8월 10일
Dear Valued Guest, thank you for taking the time to share a review on your most recent stay with us. We appreciate your feedback!
4/10 - 별로예요
Isabelle
가족 여행
2024년 5월 28일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our so-called « Deluxe » room is reminiscent of Laurentians resorts from 30-35 years ago… Privacy drapes are dirty, furniture outdated (but still sturdy and the wall behind the door and the door itself are frankly filthy. There is no security latch on the door. To top things off, only a single restaurant was open for dinner and there was a 30-minutes wait when we showed up at 8:30 PM. So we took our business elsewhere for dinner and plan to do the same for breakfast. My 22 and 26 YO sons summed it best : dirty and expensive !
Isabelle
2024년 5월에 1박 숙박함
8/10 - 좋아요
Bruce
가족 여행
2024년 5월 27일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The property was nice. Our room was clean and comfortable. We got a great deal through Expedia, probably would not have considered it good value for the money at full price.
Bruce
2024년 5월에 1박 숙박함
답변 제공: Nataly - Manager on Duty 님, 2024년 5월 28일
Dear Bruce, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities, especially our comfy rooms! We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty
10/10 - 훌륭해요
Daniel
2024년 5월 27일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property. Will come again
Daniel
2024년 5월에 1박 숙박함
답변 제공: Lisa - Reservations Manager 님, 2024년 5월 27일
Dear Daniel, thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. I am glad to hear that your accommodations met all of your needs and that you had a comfortable stay with us. We look forward to welcoming you again soon.
8/10 - 좋아요
Jie
단체 여행
2024년 5월 27일
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Good location with easy access to major attractions in Banff area
Jie
2024년 5월에 2박 숙박함
답변 제공: Lisa - Reservations Manager 님, 2024년 5월 27일
Dear Jie, thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We very happy to hear that you enjoyed your stay with us, and that you found the location to be one of the highlights of your trip.
8/10 - 좋아요
Tara Ann
가족 여행
2024년 5월 27일
좋아요: 직원 및 서비스, 편의 시설/서비스
Great location and dining options.
Tara Ann
2024년 5월에 1박 숙박함
답변 제공: Lisa - Reservations Manager 님, 2024년 5월 27일
Dear Tara Ann, thank you for taking the time to share your feedback with us. It is great to hear that you enjoyed your overall stay at the Lake Louise Inn, and that you found the location and restaurants to be as great as we do.
6/10 - 괜찮아요
Zheng
가족 여행
2024년 5월 27일
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
There was animal feces in the room we checked into, but the hotel quickly moved us to another clean room. The service at the hotel was excellent and heartwarming. However, having to change rooms at nearly 1 a.m. is not ideal for tired guests who have been traveling all day. It would be better if every room could be ensured to be clean and hygienic in the first place.
Zheng
2024년 5월에 1박 숙박함
답변 제공: Lisa - Reservations Manager 님, 2024년 5월 27일
Dear Zheng, thank you for taking the time to share your feedback with us. I apologize that your accommodations had feces of a squirrel in your room. We do our very best to make sure that we close all openings in the room, however, as we are located in a National Park we are in a heavily populated wildlife area and despite our best efforts, sometimes they manage to get into our guest rooms after cleaning has been completed. I am pleased to hear our front desk staff were able to swiftly move you to another room to ensure the rest of your stay was more exemplary of our standards.
8/10 - 좋아요
Robert
연인과의 여행
2024년 5월 27일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Das Personal an der Rezeption war super nett und hilfsbereit. Personal beim Frühstück war sehr nett und aufmerksam. Kundenwünsche werden vollstensberücksichtigt.
Robert
2024년 5월에 4박 숙박함
답변 제공: Lisa - Reservations Manager 님, 2024년 5월 27일
Dear Robert, thank you for taking the time to share your feedback with us. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly employees. We will be sure to pass along your kind words to them. They will be so thrilled to learn that they made a lasting impression on your stay.
10/10 - 훌륭해요
Martha
연인과의 여행
2024년 5월 27일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Checked in and got a complimentary upgrade to a suite. Unexpected and very appreciated.
Martha
2024년 5월에 1박 숙박함
답변 제공: Lisa - Reservations Manager 님, 2024년 5월 27일
Dear Martha, thank you for taking the time to share your feedback with us. I am glad to hear that your accommodations met all of your needs and that you had a comfortable stay with us. We hope to welcome you back soon.
10/10 - 훌륭해요
Sunil
2024년 5월 26일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Sunil
2024년 5월에 1박 숙박함
답변 제공: Lisa - Reservations Manager 님, 2024년 5월 27일
Dear Sunil, thank you for taking the time to share your feedback with us. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.
10/10 - 훌륭해요
Melinda 님, Peoria
가족 여행
2024년 5월 26일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent property, with great amenities. The staff were very friendly and helpful.
Melinda
2024년 5월에 3박 숙박함
답변 제공: Nataly - Manager on Duty 님, 2024년 5월 26일
Dear Melina, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. I am even happier to know you enjoyed the service provided by our super friendly staff. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty
10/10 - 훌륭해요
Jin
출장 여행
2024년 5월 25일
좋아요: 청결 상태, 편의 시설/서비스
Very nice and kind
Jin
2024년 5월에 1박 숙박함
답변 제공: Nataly - Manager on Duty 님, 2024년 5월 25일
Dear Jin, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty
10/10 - 훌륭해요
Jinsoo
가족 여행
2024년 5월 24일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the best.
Jinsoo
2024년 5월에 3박 숙박함
답변 제공: Nataly - Manager on Duty 님, 2024년 5월 25일
Dear Jinsoo, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty
10/10 - 훌륭해요
Betty
가족 여행
2024년 5월 24일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location in lake Louise
Betty
2024년 5월에 1박 숙박함
답변 제공: Nataly - Manager on Duty 님, 2024년 5월 25일
Dear Betty Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities as well as our amazing location! We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty
4/10 - 별로예요
Jonathan
2024년 5월 24일
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
No fridge in room. Could not adjust temperature, very warm, no flow of air, stuffy.
Very handy though for a one night stop over!
Jonathan
2024년 5월에 1박 숙박함
답변 제공: Nataly - Manager on Duty 님, 2024년 5월 26일
Dear Jonathan Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. We are disappointed to learn that your stay was not up to standards. We sincerely apologize for the inconvenience you encountered in regards to maintenance issues. We will follow up with our Maintenance Team accordingly. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty
8/10 - 좋아요
wanda
2024년 5월 24일
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
wanda
2024년 5월에 1박 숙박함
답변 제공: Nataly - Manager on Duty 님, 2024년 5월 25일
Dear Wanda, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty
10/10 - 훌륭해요
Roland
연인과의 여행
2024년 5월 24일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
FABULOUS
Roland
2024년 5월에 2박 숙박함
답변 제공: Karen 님, 2024년 5월 24일
Dear Roland, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly team and the facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager
10/10 - 훌륭해요
Jessie
가족 여행
2024년 5월 24일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient and easy to travel around
Jessie
2024년 5월에 1박 숙박함
답변 제공: Nataly - Manager on Duty 님, 2024년 5월 25일
Dear Jessie, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities as well as our amazing location. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty
10/10 - 훌륭해요
Min
가족 여행
2024년 5월 24일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lake Louise is a small community. The hotel is conveniently located at the community center. Very friendly staff.
Min
2024년 5월에 2박 숙박함
답변 제공: Karen 님, 2024년 5월 24일
Dear Min, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly team and the facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager
8/10 - 좋아요
Wangson 님, Courtenay
아이를 동반한 가족 여행
2024년 5월 24일
좋아요: 청결 상태, 직원 및 서비스
I wish there is an elevator on this hotel
Wangson
2024년 5월에 1박 숙박함
답변 제공: Karen 님, 2024년 5월 24일
Dear Wangson, Thank you for sharing a constructive and candid review on your recent stay at the Lake Louise Inn. We would like to apologize for the concerns outlined and will be addressing the appropriate departments. We are disappointed to learn that your stay fell below expectations, and we hope to welcome you back in the future for a visit more exemplary of our standards. Karen Assistant Front Office Manager
10/10 - 훌륭해요
michael
2024년 5월 24일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
michael
2024년 5월에 3박 숙박함
답변 제공: Nataly - Manager on Duty 님, 2024년 5월 25일
Dear Michael, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty
10/10 - 훌륭해요
Amy
가족 여행
2024년 5월 23일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was lovely and the view, unbeatable.
Staff were friendly for the most part and we were able to check in early which was amazing.
It was my Birthday and they treated us to a free desert at Timberwolf Pizza.
Amy
2024년 5월에 1박 숙박함
답변 제공: Karen 님, 2024년 5월 24일
Dear Amy, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly team and the facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager
10/10 - 훌륭해요
Jacqueline
2024년 5월 23일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Jacqueline
2024년 5월에 1박 숙박함
답변 제공: Nataly - Manager on Duty 님, 2024년 5월 25일
Dear Jacqueline, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty
10/10 - 훌륭해요
eklavya
2024년 5월 23일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was good
eklavya
2024년 5월에 1박 숙박함
답변 제공: Karen 님, 2024년 5월 24일
Dear Eklavya, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly team and the facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager
10/10 - 훌륭해요
Peihai
2024년 5월 23일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
Peihai
2024년 5월에 1박 숙박함
답변 제공: Karen 님, 2024년 5월 24일
Dear Peihai, Thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed a comfortable stay, along with our facilities. Your feedback is greatly appreciated and we hope to welcome you back in the near future! Karen Assistant Front Office Manager
10/10 - 훌륭해요
David
연인과의 여행
2024년 5월 23일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A wonderful spot to enjoy the Lake Louise sites.
David
2024년 5월에 1박 숙박함
답변 제공: Lisa - Reservations Manager 님, 2024년 5월 27일
Dear David, thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We very happy to hear that you enjoyed your stay with us, and that you found the location to be one of the highlights of your trip.
10/10 - 훌륭해요
Wendy
단체 여행
2024년 5월 22일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was perfect for our big group ( 2 bedrooms )
Staff were all helpful and friendly
Loved the live music and smores in the gazebo
Wendy
2024년 5월에 3박 숙박함
답변 제공: Karen 님, 2024년 5월 24일
Dear Wendy, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are happy to know you had a great stay, and enjoyed our newly renovated accommodations and facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office
10/10 - 훌륭해요
Zhiying
2024년 5월 22일
Zhiying
2024년 5월에 2박 숙박함
답변 제공: Nataly - Manager on Duty 님, 2024년 5월 25일
Dear Zhiying Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty
4/10 - 별로예요
Juan 님, Bellevue
가족 여행
2024년 5월 21일
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The property is well located, however the rooms do not reflect the photos of the room that you actually booked through Expedia. I asked the front desk about this and I was told that they have no control over what Expedia puts on their website. I paid for a "luxury" room and it was all but a luxury, it looked very old. The only positive thing about the room was the mountain view.
Juan
2024년 4월에 3박 숙박함
답변 제공: Nataly - Manager on Duty 님, 2024년 5월 22일
DearJuan, thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. We are disappointed to learn that your stay fell below expectations. We sincerely apologize that you did not feel that you received an appropriate value. Although not all rooms are renovated, we have recently completed renovations with many more planned for the near future. We work hard to make every guest's experience a memorable one and this is definitely not the level of service we aim to provide. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty
10/10 - 훌륭해요
Tammy
2024년 5월 21일
좋아요: 청결 상태, 직원 및 서비스
Tammy
2024년 5월에 2박 숙박함
답변 제공: Nataly - Manager on Duty 님, 2024년 5월 25일
Dear Tammy, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty
2/10 - 너무 별로예요
Christian Dane
연인과의 여행
2024년 5월 21일
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Female waiter Staff in the Legend restaurant was rude but the food was good. Other male waiters are fine.
Christian Dane
2024년 5월에 1박 숙박함
답변 제공: Nataly - Manager on Duty 님, 2024년 5월 22일
Dear Christian, thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. Although I was happy to hear you enjoyed the food at our restaurant, I would like to apologize in regards to the service you received. I am so sorry you felt the service was not up to your standards. We will be addressing this issue and ensuring that this type of behaviour is corrected. This is a standard we do not hold ourselves to, and I am truly sorry you experienced this. Nonetheless, we all trust you had a wonderful time exploring all that Lake Louise has to offer. – Warmest Regards - Nataly - Manager on Duty
10/10 - 훌륭해요
Mike 님, Toronto
가족 여행
2024년 5월 21일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The property is nicely maintained.
About 10 minutes from Louise lake
To our surprise there is restaurant and food options inside it.
Mike
2024년 5월에 1박 숙박함
답변 제공: Karen 님, 2024년 5월 21일
Dear Mike, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly team and the facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager
4/10 - 별로예요
Gagandeep
가족 여행
2024년 5월 21일
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room shown is picture was not real , no elevator for old people , no water no room service no breakfast, front desk was busy in completely task only , no greetings no smile on the faces
Gagandeep
답변 제공: Karen 님, 2024년 5월 21일
Dear Gagandeep, thank you for sharing a constructive and candid review on your recent stay at the Lake Louise Inn. We would like to apologize for the concerns outlined and will be addressing the appropriate departments. We are disappointed to learn that your stay fell below expectations, and we hope to welcome you back in the future for a visit more exemplary of our standards. Karen Assistant Front Office Manager
Dear Wendy, thank you for choosing the Lake Louise Inn and for taking the time to review your stay. We are sorry to learn that you did not enjoy your overall stay with us, and that you were dissatisfied with the accommodations provided. Although not all rooms are renovated, we have recently completed renovations with many more planned for the near future. Your review is important to us and we thank you for sharing your feedback. Karen Assistant Front Office Manager
10/10 - 훌륭해요
Caroline
2024년 5월 21일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to everything with delicious onsite restaurant!
Caroline
2024년 5월에 1박 숙박함
답변 제공: Nataly - Manager on Duty 님, 2024년 5월 22일
Dear Caroline, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities., especially our Restaurants. It is always nice to know our cooking is appreciated! We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty
8/10 - 좋아요
Maurizio 님, Bologna
2024년 5월 20일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Grande e con tutto quello che serve.
Maurizio
2024년 5월에 1박 숙박함
답변 제공: Karen 님, 2024년 5월 20일
Dear Maurizio, Thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed a comfortable stay, along with our facilities. Your feedback is greatly appreciated and we hope to welcome you back in the near future! Karen Assistant Front Office Manager
8/10 - 좋아요
William
단체 여행, 연인과의 여행
2024년 5월 20일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Huge noise on our second night that the staff were unable to resolve. They said that it was caused by the rain we were having but that seemed illogical. It kept us and others near us from sleeting for a good part of the night. We did not receive any offer of compensation which was very disappointing.
William
2024년 5월에 2박 숙박함
답변 제공: Karen 님, 2024년 5월 20일
Dear William, Thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are disappointed to learn that your stay was not up to standards. We sincerely apologize for the inconvenience you encountered in regards to the noise complaint with the room. This is not the level of service we aim to provide our guests with and apologize for the impact this had on your stay. We appreciate you taking the time to share these comments though so we can review them with our team to assist us moving forward. I have a note on file that your were offered a room move. We value your feedback and hope we can welcome you back for a stay more exemplary of our standards. Karen Assistant Front Office Manager
10/10 - 훌륭해요
Richard
단체 여행
2024년 5월 20일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good overall
Richard
2024년 5월에 1박 숙박함
답변 제공: Karen 님, 2024년 5월 20일
Dear Richard, Thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed a comfortable stay, along with our facilities. Your feedback is greatly appreciated and we hope to welcome you back in the near future! Karen Assistant Front Office Manager
6/10 - 괜찮아요
Edward 님, Pleasanton
가족 여행
2024년 5월 19일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Overall the stay was okay. Room was clean, building was quiet, nice pool and sauna. Dining didn’t offer limited range of types of food (normally not a big deal but there aren’t many other options in the area) and the breakfast spot doesn’t offer a “regular” breakfast.
Even though the main business is in the winter it was uncomfortably warm and there’s no AC. There’s a wall thermostat with cool and fan settings but no function; opened the window overnight and it cooled down but that took all of overnight.
Edward
2024년 5월에 1박 숙박함
답변 제공: Karen 님, 2024년 5월 19일
Dear Edward, thank you for choosing the Lake Louise Inn and for taking the time to share your experience. We are disappointed to learn that your stay fell below expectations. We sincerely apologize that you did not feel that you received an appropriate value. This is not the level of service we aim to provide our guests with and apologize for the impact this had on your stay. We appreciate you taking the time to share these comments though so we can review them with our team to assist us moving forward. We value your feedback and hope we can welcome you back for a stay more exemplary of our standards. Karen Assistant Front Office Manager
10/10 - 훌륭해요
ayesha
2024년 5월 19일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
ayesha
2024년 5월에 1박 숙박함
답변 제공: Nataly - Manager on Duty 님, 2024년 5월 22일
Dear Ayesha, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty
10/10 - 훌륭해요
Martha
연인과의 여행
2024년 5월 19일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pizza at the Timber Wolf cafe was excellent.
Martha
2024년 5월에 1박 숙박함
답변 제공: Sami - Manager on Duty 님, 2024년 5월 20일
Dear Martha,Thank you for taking the time to share your feedback with us. I am very happy to learn that you enjoyed the food from Timberwolf. I will be sure to pass this along to our food and beverage department. Thank you once again for taking the time to share your feedback with us, we look forward to welcoming you back in the near future.
10/10 - 훌륭해요
Andrew 님, Damascus
연인과의 여행
2024년 5월 18일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Woodsy inn/motel on edge of town (which is tiny). Very good pasta/pub restaurant. Clean rooms, slightly dated but comfortable in thx woods. Pleasant place to stay, 5 minutes to Lake Louise right off main highway. Quiet.
Andrew
2024년 5월에 2박 숙박함
답변 제공: Karen 님, 2024년 5월 19일
Dear Andrew,, Thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed a comfortable stay, along with our facilities. We are sorry to learn that you were dissatisfied with the accommodations provided. Although not all rooms are renovated, we have recently completed renovations with many more planned for the near future. Your review is important to us and we thank you for sharing your feedback. Karen Assistant Front Office Manager
10/10 - 훌륭해요
Robin
연인과의 여행, 가족 여행
2024년 5월 18일
좋아요: 청결 상태, 편의 시설/서비스
Front desk staff was fantastic after a bit of a wait to check in. Room great. Timerwolf Pizza was amazing. Great staff and hospitality! Will come
Again
Robin
2024년 5월에 1박 숙박함
답변 제공: Karen 님, 2024년 5월 19일
Dear Robin, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly team and the facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager
8/10 - 좋아요
Chithra
가족 여행
2024년 5월 18일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was ok. No elevators or microwave.
Chithra
2024년 5월에 1박 숙박함
답변 제공: Karen 님, 2024년 5월 21일
Dear Chithra, thank you for choosing the Lake Louise Inn and for taking the time to share a review. I apologize that you were disappointed that your room did not have a mini-fridge or microwave. This is mentioned when booking this rooms type that these amenities are not I apologize that you were disappointed that your room did not have a mini-fridge or microwave. This is mentioned when booking this rooms type that these amenities are not included in the room. However, there is always a fridge you can store you items in at the front desk, and there is a microwave in the basement of the building. included in the room. However, there is always a fridge you can store you items in at the front desk, and there is a microwave in the basement of the building. Karen Assistant Front Office Manager
8/10 - 좋아요
Marius
연인과의 여행
2024년 5월 17일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Schönes, sauberes Zimmer mit guten Parkmöglichkeiten direkt vor dem Hotel. Man hätte sogar im Pool schwimmen gehen können. Das Essen war hervorragend und das Personal sehr nett.
Marius
2024년 5월에 1박 숙박함
답변 제공: Michal Srbecky - Front Office Manager 님, 2024년 5월 17일
Dear Marius,Thank you for sharing a constructive and candid review on your recent stay at the Lake Louise Inn. We would like to apologize for the concerns outlined and will be addressing the appropriate departments. We are disappointed to learn that your stay fell below expectations, and we hope to welcome you back in the future for a visit more exemplary of our standards.
6/10 - 괜찮아요
kathleen
연인과의 여행
2024년 5월 17일
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
There is no air conditioning in hotel.
kathleen
2024년 5월에 1박 숙박함
답변 제공: Michal Srbecky - Front Office Manager 님, 2024년 5월 17일
Dear Kathleen,Thank you for sharing a constructive and candid review on your recent stay at the Lake Louise Inn. We would like to apologize for the concerns outlined and will be addressing the appropriate departments. We are disappointed to learn that your stay fell below expectations, and we hope to welcome you back in the future for a visit more exemplary of our standards.
10/10 - 훌륭해요
Lee Yew
가족 여행
2024년 5월 16일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good place. Dinning is expensive
Lee Yew
2024년 5월에 2박 숙박함
답변 제공: Michal Srbecky - Front Office Manager 님, 2024년 5월 17일
Dear Lee Yew, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.
10/10 - 훌륭해요
Murray
2024년 5월 16일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Murray
2024년 5월에 4박 숙박함
답변 제공: Michal Srbecky - Front Office Manager 님, 2024년 5월 17일
Dear Murray, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future!
10/10 - 훌륭해요
Nicole
2024년 5월 16일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful spot.
Nicole
2024년 5월에 1박 숙박함
답변 제공: Michal Srbecky - Front Office Manager 님, 2024년 5월 16일
Dear Nicole, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future!