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레이크 루이스 인 여행 후기

3 out of 5
레이크 루이스 인
210 Village Road, Lake Louise, AB

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1362개 이용 후기 중 624개" "
평점 8 - 좋아요. 1362개 이용 후기 중 396개" "
평점 6 - 괜찮아요. 1362개 이용 후기 중 180개" "
평점 4 - 별로예요. 1362개 이용 후기 중 97개" "
평점 2 - 너무 별로예요. 1362개 이용 후기 중 65개" "

8.4/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Seungyub

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel was small but clean and nice. The staff at the front desk Alex was friendly and professional:-)
2023년 7월에 1박 숙박함
답변 제공: Nataly - Manager on Duty 님, 2023년 8월 3일
Dear Seungyub, Thank you for taking the time to share your feedback with us. We use these reviews as an opportunity for improvement. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly employees. We will be sure to pass along your kind words to Alex He will be so thrilled to learn that they made a lasting impression on your stay. Thank you once again for taking the time to share your feedback with us, we look forward to welcoming you back in the near future. Warmest Regards, Nataly - Manager on Duty

10/10 - 훌륭해요

Woong Hee

2022년 8월에 2박 숙박함
답변 제공: Lisa - Reservations Manager 님, 2022년 8월 10일
Dear Valued Guest, thank you for taking the time to share a review on your most recent stay with us. We appreciate your feedback!

4/10 - 별로예요

Isabelle

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our so-called « Deluxe » room is reminiscent of Laurentians resorts from 30-35 years ago… Privacy drapes are dirty, furniture outdated (but still sturdy and the wall behind the door and the door itself are frankly filthy. There is no security latch on the door. To top things off, only a single restaurant was open for dinner and there was a 30-minutes wait when we showed up at 8:30 PM. So we took our business elsewhere for dinner and plan to do the same for breakfast. My 22 and 26 YO sons summed it best : dirty and expensive !
2024년 5월에 1박 숙박함

8/10 - 좋아요

Bruce

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The property was nice. Our room was clean and comfortable. We got a great deal through Expedia, probably would not have considered it good value for the money at full price.
2024년 5월에 1박 숙박함
답변 제공: Nataly - Manager on Duty 님, 2024년 5월 28일
Dear Bruce, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities, especially our comfy rooms! We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property. Will come again
2024년 5월에 1박 숙박함
답변 제공: Lisa - Reservations Manager 님, 2024년 5월 27일
Dear Daniel, thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. I am glad to hear that your accommodations met all of your needs and that you had a comfortable stay with us. We look forward to welcoming you again soon.

8/10 - 좋아요

Jie

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Good location with easy access to major attractions in Banff area
2024년 5월에 2박 숙박함
답변 제공: Lisa - Reservations Manager 님, 2024년 5월 27일
Dear Jie, thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We very happy to hear that you enjoyed your stay with us, and that you found the location to be one of the highlights of your trip.

8/10 - 좋아요

Tara Ann

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Great location and dining options.
2024년 5월에 1박 숙박함
답변 제공: Lisa - Reservations Manager 님, 2024년 5월 27일
Dear Tara Ann, thank you for taking the time to share your feedback with us. It is great to hear that you enjoyed your overall stay at the Lake Louise Inn, and that you found the location and restaurants to be as great as we do.

6/10 - 괜찮아요

Zheng

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
There was animal feces in the room we checked into, but the hotel quickly moved us to another clean room. The service at the hotel was excellent and heartwarming. However, having to change rooms at nearly 1 a.m. is not ideal for tired guests who have been traveling all day. It would be better if every room could be ensured to be clean and hygienic in the first place.
2024년 5월에 1박 숙박함
답변 제공: Lisa - Reservations Manager 님, 2024년 5월 27일
Dear Zheng, thank you for taking the time to share your feedback with us. I apologize that your accommodations had feces of a squirrel in your room. We do our very best to make sure that we close all openings in the room, however, as we are located in a National Park we are in a heavily populated wildlife area and despite our best efforts, sometimes they manage to get into our guest rooms after cleaning has been completed. I am pleased to hear our front desk staff were able to swiftly move you to another room to ensure the rest of your stay was more exemplary of our standards.

8/10 - 좋아요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Das Personal an der Rezeption war super nett und hilfsbereit. Personal beim Frühstück war sehr nett und aufmerksam. Kundenwünsche werden vollstensberücksichtigt.
2024년 5월에 4박 숙박함
답변 제공: Lisa - Reservations Manager 님, 2024년 5월 27일
Dear Robert, thank you for taking the time to share your feedback with us. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly employees. We will be sure to pass along your kind words to them. They will be so thrilled to learn that they made a lasting impression on your stay.

10/10 - 훌륭해요

Martha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Checked in and got a complimentary upgrade to a suite. Unexpected and very appreciated.
2024년 5월에 1박 숙박함
답변 제공: Lisa - Reservations Manager 님, 2024년 5월 27일
Dear Martha, thank you for taking the time to share your feedback with us. I am glad to hear that your accommodations met all of your needs and that you had a comfortable stay with us. We hope to welcome you back soon.

10/10 - 훌륭해요

Sunil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Lisa - Reservations Manager 님, 2024년 5월 27일
Dear Sunil, thank you for taking the time to share your feedback with us. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

10/10 - 훌륭해요

Melinda 님, Peoria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent property, with great amenities. The staff were very friendly and helpful.
2024년 5월에 3박 숙박함
답변 제공: Nataly - Manager on Duty 님, 2024년 5월 26일
Dear Melina, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. I am even happier to know you enjoyed the service provided by our super friendly staff. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 - 훌륭해요

Jin

출장 여행
좋아요: 청결 상태, 편의 시설/서비스
Very nice and kind
2024년 5월에 1박 숙박함
답변 제공: Nataly - Manager on Duty 님, 2024년 5월 25일
Dear Jin, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 - 훌륭해요

Jinsoo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the best.
2024년 5월에 3박 숙박함
답변 제공: Nataly - Manager on Duty 님, 2024년 5월 25일
Dear Jinsoo, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 - 훌륭해요

Betty

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location in lake Louise
2024년 5월에 1박 숙박함
답변 제공: Nataly - Manager on Duty 님, 2024년 5월 25일
Dear Betty Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities as well as our amazing location! We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

4/10 - 별로예요

Jonathan

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
No fridge in room. Could not adjust temperature, very warm, no flow of air, stuffy. Very handy though for a one night stop over!
2024년 5월에 1박 숙박함
답변 제공: Nataly - Manager on Duty 님, 2024년 5월 26일
Dear Jonathan Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. We are disappointed to learn that your stay was not up to standards. We sincerely apologize for the inconvenience you encountered in regards to maintenance issues. We will follow up with our Maintenance Team accordingly. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

8/10 - 좋아요

wanda

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Nataly - Manager on Duty 님, 2024년 5월 25일
Dear Wanda, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 - 훌륭해요

Roland

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
FABULOUS
2024년 5월에 2박 숙박함
답변 제공: Karen 님, 2024년 5월 24일
Dear Roland, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly team and the facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager

10/10 - 훌륭해요

Jessie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient and easy to travel around
2024년 5월에 1박 숙박함
답변 제공: Nataly - Manager on Duty 님, 2024년 5월 25일
Dear Jessie, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities as well as our amazing location. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 - 훌륭해요

Min

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lake Louise is a small community. The hotel is conveniently located at the community center. Very friendly staff.
2024년 5월에 2박 숙박함
답변 제공: Karen 님, 2024년 5월 24일
Dear Min, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly team and the facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager

8/10 - 좋아요

Wangson 님, Courtenay

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
I wish there is an elevator on this hotel
2024년 5월에 1박 숙박함
답변 제공: Karen 님, 2024년 5월 24일
Dear Wangson, Thank you for sharing a constructive and candid review on your recent stay at the Lake Louise Inn. We would like to apologize for the concerns outlined and will be addressing the appropriate departments. We are disappointed to learn that your stay fell below expectations, and we hope to welcome you back in the future for a visit more exemplary of our standards. Karen Assistant Front Office Manager

10/10 - 훌륭해요

michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함
답변 제공: Nataly - Manager on Duty 님, 2024년 5월 25일
Dear Michael, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 - 훌륭해요

Amy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was lovely and the view, unbeatable. Staff were friendly for the most part and we were able to check in early which was amazing. It was my Birthday and they treated us to a free desert at Timberwolf Pizza.
2024년 5월에 1박 숙박함
답변 제공: Karen 님, 2024년 5월 24일
Dear Amy, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly team and the facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager

10/10 - 훌륭해요

Jacqueline

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Nataly - Manager on Duty 님, 2024년 5월 25일
Dear Jacqueline, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 - 훌륭해요

eklavya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was good
2024년 5월에 1박 숙박함
답변 제공: Karen 님, 2024년 5월 24일
Dear Eklavya, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly team and the facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager

10/10 - 훌륭해요

Peihai

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 5월에 1박 숙박함
답변 제공: Karen 님, 2024년 5월 24일
Dear Peihai, Thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed a comfortable stay, along with our facilities. Your feedback is greatly appreciated and we hope to welcome you back in the near future! Karen Assistant Front Office Manager

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A wonderful spot to enjoy the Lake Louise sites.
2024년 5월에 1박 숙박함
답변 제공: Lisa - Reservations Manager 님, 2024년 5월 27일
Dear David, thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We very happy to hear that you enjoyed your stay with us, and that you found the location to be one of the highlights of your trip.

10/10 - 훌륭해요

Wendy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was perfect for our big group ( 2 bedrooms ) Staff were all helpful and friendly Loved the live music and smores in the gazebo
2024년 5월에 3박 숙박함
답변 제공: Karen 님, 2024년 5월 24일
Dear Wendy, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are happy to know you had a great stay, and enjoyed our newly renovated accommodations and facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office

10/10 - 훌륭해요

Zhiying

2024년 5월에 2박 숙박함
답변 제공: Nataly - Manager on Duty 님, 2024년 5월 25일
Dear Zhiying Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

4/10 - 별로예요

Juan 님, Bellevue

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The property is well located, however the rooms do not reflect the photos of the room that you actually booked through Expedia. I asked the front desk about this and I was told that they have no control over what Expedia puts on their website. I paid for a "luxury" room and it was all but a luxury, it looked very old. The only positive thing about the room was the mountain view.
2024년 4월에 3박 숙박함
답변 제공: Nataly - Manager on Duty 님, 2024년 5월 22일
DearJuan, thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. We are disappointed to learn that your stay fell below expectations. We sincerely apologize that you did not feel that you received an appropriate value. Although not all rooms are renovated, we have recently completed renovations with many more planned for the near future. We work hard to make every guest's experience a memorable one and this is definitely not the level of service we aim to provide. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 - 훌륭해요

Tammy

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 2박 숙박함
답변 제공: Nataly - Manager on Duty 님, 2024년 5월 25일
Dear Tammy, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

2/10 - 너무 별로예요

Christian Dane

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Female waiter Staff in the Legend restaurant was rude but the food was good. Other male waiters are fine.
2024년 5월에 1박 숙박함
답변 제공: Nataly - Manager on Duty 님, 2024년 5월 22일
Dear Christian, thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. Although I was happy to hear you enjoyed the food at our restaurant, I would like to apologize in regards to the service you received. I am so sorry you felt the service was not up to your standards. We will be addressing this issue and ensuring that this type of behaviour is corrected. This is a standard we do not hold ourselves to, and I am truly sorry you experienced this. Nonetheless, we all trust you had a wonderful time exploring all that Lake Louise has to offer. – Warmest Regards - Nataly - Manager on Duty

10/10 - 훌륭해요

Mike 님, Toronto

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The property is nicely maintained. About 10 minutes from Louise lake To our surprise there is restaurant and food options inside it.
2024년 5월에 1박 숙박함
답변 제공: Karen 님, 2024년 5월 21일
Dear Mike, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly team and the facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager

4/10 - 별로예요

Gagandeep

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room shown is picture was not real , no elevator for old people , no water no room service no breakfast, front desk was busy in completely task only , no greetings no smile on the faces
답변 제공: Karen 님, 2024년 5월 21일
Dear Gagandeep, thank you for sharing a constructive and candid review on your recent stay at the Lake Louise Inn. We would like to apologize for the concerns outlined and will be addressing the appropriate departments. We are disappointed to learn that your stay fell below expectations, and we hope to welcome you back in the future for a visit more exemplary of our standards. Karen Assistant Front Office Manager

2/10 - 너무 별로예요

Wency

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
我的房間不便宜,看相片誤以為很光新。但實際上是很舊的房間,隔音差,不建議選擇。 我預定另一間在旁邊的酒店,更便宜還更新。
2024년 5월에 1박 숙박함
답변 제공: Karen 님, 2024년 5월 21일
Dear Wendy, thank you for choosing the Lake Louise Inn and for taking the time to review your stay. We are sorry to learn that you did not enjoy your overall stay with us, and that you were dissatisfied with the accommodations provided. Although not all rooms are renovated, we have recently completed renovations with many more planned for the near future. Your review is important to us and we thank you for sharing your feedback. Karen Assistant Front Office Manager

10/10 - 훌륭해요

Caroline

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to everything with delicious onsite restaurant!
2024년 5월에 1박 숙박함
답변 제공: Nataly - Manager on Duty 님, 2024년 5월 22일
Dear Caroline, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities., especially our Restaurants. It is always nice to know our cooking is appreciated! We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

8/10 - 좋아요

Maurizio 님, Bologna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Grande e con tutto quello che serve.
2024년 5월에 1박 숙박함
답변 제공: Karen 님, 2024년 5월 20일
Dear Maurizio, Thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed a comfortable stay, along with our facilities. Your feedback is greatly appreciated and we hope to welcome you back in the near future! Karen Assistant Front Office Manager

8/10 - 좋아요

William

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Huge noise on our second night that the staff were unable to resolve. They said that it was caused by the rain we were having but that seemed illogical. It kept us and others near us from sleeting for a good part of the night. We did not receive any offer of compensation which was very disappointing.
2024년 5월에 2박 숙박함
답변 제공: Karen 님, 2024년 5월 20일
Dear William, Thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are disappointed to learn that your stay was not up to standards. We sincerely apologize for the inconvenience you encountered in regards to the noise complaint with the room. This is not the level of service we aim to provide our guests with and apologize for the impact this had on your stay. We appreciate you taking the time to share these comments though so we can review them with our team to assist us moving forward. I have a note on file that your were offered a room move. We value your feedback and hope we can welcome you back for a stay more exemplary of our standards. Karen Assistant Front Office Manager

10/10 - 훌륭해요

Richard

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good overall
2024년 5월에 1박 숙박함
답변 제공: Karen 님, 2024년 5월 20일
Dear Richard, Thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed a comfortable stay, along with our facilities. Your feedback is greatly appreciated and we hope to welcome you back in the near future! Karen Assistant Front Office Manager

6/10 - 괜찮아요

Edward 님, Pleasanton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Overall the stay was okay. Room was clean, building was quiet, nice pool and sauna. Dining didn’t offer limited range of types of food (normally not a big deal but there aren’t many other options in the area) and the breakfast spot doesn’t offer a “regular” breakfast. Even though the main business is in the winter it was uncomfortably warm and there’s no AC. There’s a wall thermostat with cool and fan settings but no function; opened the window overnight and it cooled down but that took all of overnight.
2024년 5월에 1박 숙박함
답변 제공: Karen 님, 2024년 5월 19일
Dear Edward, thank you for choosing the Lake Louise Inn and for taking the time to share your experience. We are disappointed to learn that your stay fell below expectations. We sincerely apologize that you did not feel that you received an appropriate value. This is not the level of service we aim to provide our guests with and apologize for the impact this had on your stay. We appreciate you taking the time to share these comments though so we can review them with our team to assist us moving forward. We value your feedback and hope we can welcome you back for a stay more exemplary of our standards. Karen Assistant Front Office Manager

10/10 - 훌륭해요

ayesha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Nataly - Manager on Duty 님, 2024년 5월 22일
Dear Ayesha, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty

10/10 - 훌륭해요

Martha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pizza at the Timber Wolf cafe was excellent.
2024년 5월에 1박 숙박함
답변 제공: Sami - Manager on Duty 님, 2024년 5월 20일
Dear Martha,Thank you for taking the time to share your feedback with us. I am very happy to learn that you enjoyed the food from Timberwolf. I will be sure to pass this along to our food and beverage department. Thank you once again for taking the time to share your feedback with us, we look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Andrew 님, Damascus

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Woodsy inn/motel on edge of town (which is tiny). Very good pasta/pub restaurant. Clean rooms, slightly dated but comfortable in thx woods. Pleasant place to stay, 5 minutes to Lake Louise right off main highway. Quiet.
2024년 5월에 2박 숙박함
답변 제공: Karen 님, 2024년 5월 19일
Dear Andrew,, Thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed a comfortable stay, along with our facilities. We are sorry to learn that you were dissatisfied with the accommodations provided. Although not all rooms are renovated, we have recently completed renovations with many more planned for the near future. Your review is important to us and we thank you for sharing your feedback. Karen Assistant Front Office Manager

10/10 - 훌륭해요

Robin

연인과의 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Front desk staff was fantastic after a bit of a wait to check in. Room great. Timerwolf Pizza was amazing. Great staff and hospitality! Will come Again
2024년 5월에 1박 숙박함
답변 제공: Karen 님, 2024년 5월 19일
Dear Robin, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly team and the facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager

8/10 - 좋아요

Chithra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was ok. No elevators or microwave.
2024년 5월에 1박 숙박함
답변 제공: Karen 님, 2024년 5월 21일
Dear Chithra, thank you for choosing the Lake Louise Inn and for taking the time to share a review. I apologize that you were disappointed that your room did not have a mini-fridge or microwave. This is mentioned when booking this rooms type that these amenities are not I apologize that you were disappointed that your room did not have a mini-fridge or microwave. This is mentioned when booking this rooms type that these amenities are not included in the room. However, there is always a fridge you can store you items in at the front desk, and there is a microwave in the basement of the building. included in the room. However, there is always a fridge you can store you items in at the front desk, and there is a microwave in the basement of the building. Karen Assistant Front Office Manager

8/10 - 좋아요

Marius

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Schönes, sauberes Zimmer mit guten Parkmöglichkeiten direkt vor dem Hotel. Man hätte sogar im Pool schwimmen gehen können. Das Essen war hervorragend und das Personal sehr nett.
2024년 5월에 1박 숙박함
답변 제공: Michal Srbecky - Front Office Manager 님, 2024년 5월 17일
Dear Marius,Thank you for sharing a constructive and candid review on your recent stay at the Lake Louise Inn. We would like to apologize for the concerns outlined and will be addressing the appropriate departments. We are disappointed to learn that your stay fell below expectations, and we hope to welcome you back in the future for a visit more exemplary of our standards.

6/10 - 괜찮아요

kathleen

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
There is no air conditioning in hotel.
2024년 5월에 1박 숙박함
답변 제공: Michal Srbecky - Front Office Manager 님, 2024년 5월 17일
Dear Kathleen,Thank you for sharing a constructive and candid review on your recent stay at the Lake Louise Inn. We would like to apologize for the concerns outlined and will be addressing the appropriate departments. We are disappointed to learn that your stay fell below expectations, and we hope to welcome you back in the future for a visit more exemplary of our standards.

10/10 - 훌륭해요

Lee Yew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good place. Dinning is expensive
2024년 5월에 2박 숙박함
답변 제공: Michal Srbecky - Front Office Manager 님, 2024년 5월 17일
Dear Lee Yew, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.

10/10 - 훌륭해요

Murray

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함
답변 제공: Michal Srbecky - Front Office Manager 님, 2024년 5월 17일
Dear Murray, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future!

10/10 - 훌륭해요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful spot.
2024년 5월에 1박 숙박함
답변 제공: Michal Srbecky - Front Office Manager 님, 2024년 5월 16일
Dear Nicole, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future!