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인터컨티넨탈 루사카, IHG 호텔 여행 후기

5 out of 5
인터컨티넨탈 루사카, IHG 호텔
Haile Selassie Avenue, Lusaka

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 137개 이용 후기 중 40개" "
평점 8 - 좋아요. 137개 이용 후기 중 65개" "
평점 6 - 괜찮아요. 137개 이용 후기 중 18개" "
평점 4 - 별로예요. 137개 이용 후기 중 9개" "
평점 2 - 너무 별로예요. 137개 이용 후기 중 5개" "

8.4/10

청결 상태

8.2/10

직원 및 서비스

6.0/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Anja

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely renovated hotel. Very luxurious rooms. Friendly and helpful staff. Unfortunately the gym was still under renovation. The bar/cafe is worth a visit. Breakfast is nice (but mornings are cold, so bring a sweater because it’s outside!).
2023년 6월에 3박 숙박함
답변 제공: Intercontinental Team 님, 2023년 7월 18일
Dear Anja,Thank you for taking the time to tell us about your experience at the newly renovated Intercontinental Hotel. We value your feedback. We use feedback such as yours to continuously make changes to improve the guest experience.We look forward to serving you again in the future.Again, thank you for choosing to stay with us.

8/10 - 좋아요

Mitsuru

2023년 6월에 2박 숙박함
답변 제공: Intercontinental Team 님, 2023년 7월 18일
Dear Mitsuru,Thank you. Wishing you a lovely week further and looking forward to welcoming you back soon.Regards

10/10 - 훌륭해요

JUSTIN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easily the best five star hotel in Lusaka

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
This hotel must be fully renewed and boosted.
2020년 2월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
comfortable stay
2020년 2월에 2박 숙박함

8/10 - 좋아요

dror

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel was very good and I will probably return in future business trips
2020년 2월에 7박 숙박함
답변 제공: Tammy 님, 2020년 2월 18일
We thank you for your feed-back. We look forward to welcoming you back to the hotel in the near future. Regards

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The property is aging. There was no air conditioning in any of the lobby or downstairs area of the hotel. The entire hotel could use some paint and sprucing up. It is no longer among the elite Lusaka hotels and therefore, overpriced. We will be using the Taj Pamodzi for Lusaka trips.
2020년 1월에 3박 숙박함
답변 제공: Tammy 님, 2020년 2월 18일
We have taken noe fo your concerns and look forward to being of service to you. Regards

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel rooms were filthy! Carpets were stained! Toilet flush was broken! Had to change 3 rooms to find a bed to sleep! High cost for poor value!
2019년 9월에 2박 숙박함

10/10 - 훌륭해요

Shuichi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
アフリカでも流石のクオリティでした
名の通ったホテルでも対応やサービスがイマイチなホテルがある中で、こちらはさすがと思わせてくれました。モールからは離れていますが、少し歩くとガソリンスタンド併設のコンビニとスーパーの入ったコンプレックスがあり、ちょっとした買い物にも困りません。
2019년 7월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2019년 5월에 1박 숙박함
답변 제공: Tee 님, 2019년 6월 12일
Thank you for staying at the hotel

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn’t like anything at intercontinental hotel I was so disappointed. The corridor smells bad, the carpet is dirty you can see it. The bathtub was very dirty you can see it wasn’t cleaned properly, the white bath mat had black stains. I had to wear my flip flops to have a shower. Breakfast meals where terrible and the gym equipments needs replacement, treadmills belts are worn out they need change. Intercontinental hotel is just brand not quality. It’s expensive from nothing just brand. Don’t book there, don’t book for brand book for quality.
2019년 4월에 3박 숙박함
답변 제공: Tammy 님, 2019년 6월 12일
Thank you for your feedback.We have taken note of your concerns and would like to advise that we have put in place corrective measures to ensure that the same does not recur in future.

10/10 - 훌륭해요

Jiaxin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Service was great. The hotel has a fleet of taxi cabs to bring you around.
2019년 3월에 1박 숙박함
답변 제공: Tammy 님, 2019년 3월 25일
Thank you for your feedback. We look forward to being of service to you in future. Best Regards

8/10 - 좋아요

Vadim

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 2박 숙박함
답변 제공: Tammy 님, 2019년 3월 25일
Thank you for your feedback which we are not able to see. Best Regards

10/10 - 훌륭해요

George

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Hotel! Great Service!3
Great, wonderful,clean and hotel. Good location! Comfortable! Good food! Peaceful! Friendly staff! Good location! Proximity to the airport.
2019년 1월에 4박 숙박함
답변 제공: Tammy 님, 2019년 2월 28일
Thank you for having stayed with us and your feedback.We look forward to welcoming you back to the hotel in future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service, great access to transport and malls great location
2019년 1월에 2박 숙박함
답변 제공: Tammy 님, 2019년 2월 28일
Thank you very much for your feedback.It was a pleasure having you stay at the hotel.

8/10 - 좋아요

Pat

좋아요: 청결 상태
Breakfast was good, 3pm afternoon check in time too late, car park poor
2019년 1월에 1박 숙박함
답변 제공: Tammy 님, 2019년 3월 3일
Thank you for your feedback. It was pleasure having you as our guest at the hotel.Kindly be advised that our check-in time is 2pm and not 3pm as indicated.Please be advised that our check-in time is 12pm and we need at least two hours to turn the room around. We are thankful for the feedback regarding the car park.Thank you

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice and very hospitable . Like my stay at the hotel *****
2018년 11월에 3박 숙박함

8/10 - 좋아요

Robyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel
Good hotel, nice and clean room. Good service and very friendly and helpful staff. I would stay here again
2018년 11월에 1박 숙박함
답변 제공: Tammy 님, 2018년 11월 22일
Thank you for your response. It was a pleasure hosting you at the hotel. We look forward to your future stay at the hotel. Thank you

8/10 - 좋아요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
I only stayed one night for business but thought the hotel was a little tired. The staff were very friendly and it is very conveniently located but the hotel itself could do with some tlc
2018년 11월에 1박 숙박함
답변 제공: Tammy 님, 2018년 11월 22일
Greetings of the day. We value your feedback and support. As a hotel, we shall put in the best to give the best service ever. Thank you

8/10 - 좋아요

Fredrik 님, Åkersberga

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Intercont Lusaka
Very nice Hotel! Close to most places. The only thing that didn't work was help with luggage from the Airport.
2018년 9월에 1박 숙박함
답변 제공: Tammy 님, 2018년 9월 27일
Thank you for your feedback regarding your stay at the hotel earlier this month.We appreciate that you enjoyed your stay. We have taken note of what had happened regarding your luggage from the Airport.We apologise the inconvenience caused to you.We look forward to being of service to you

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 9월에 5박 숙박함
답변 제공: Tammy 님, 2018년 9월 29일
Kindly be advised that we only found a blank page on your review. Please assist with feedback during your stay at the hotel

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
The hotel its old and the condition are really terrible.
2018년 7월에 2박 숙박함
답변 제공: Tee 님, 2018년 9월 6일
Greetings of the day.We have taken note of your concern regarding the condition of the hotel.We hope the service surpassed your expectation.We look forward to being of service to you in future

8/10 - 좋아요

KAILASH

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Lusaka visit
Property is old, need refurbishment, specially outside of the building.

8/10 - 좋아요

Barbara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Home away from home
Ich komme immer wieder gerne ins Intercontinental in Lusaka, nicht zuletzt wegen dem freundlichen und äusserst zuvorkommenden Personal! Danke.
2018년 1월에 5박 숙박함

8/10 - 좋아요

Towera

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Very good
Our stay was good. Cleanliness was excellent.
2017년 12월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2017년 11월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Intercontinental Lusaka.
Beautiful setting, great staff and loved the pool and mango tree.
2017년 10월에 1박 숙박함

6/10 - 괜찮아요

Peter 님, California

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Central location
Hotel needs a face lift because most things are out dated inside. The staff is ok but could use more training in terms of being attentive to guests. Going up to the room, immediately you enter you are greeted by a foul smell which I later concluded that was from the fact that shower extractor fans don't work. Shower heads were throwing water in all directions and for a tall person like myself it was a nightmare. I honestly feel like bathrooms should be redone with new fans. I suggest doing walk in showers and removing old tubs. On one of the nights I stayed there we got notice that water was getting shut off in the middle of the night for maintenance. The place has potential to be the most amazing anyone would love to stay but lack proper managent and people with new age vision.
2017년 7월에 3박 숙박함

10/10 - 훌륭해요

Dennis 님, Washington, DC

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A Great Stay - A Last Minute Boo Boo
A few minutes to my check out, I noticed something: my Beats headphones were missing. I thought I had just seen them; thought I had used them while I was at the hotel. And then, they were missing. The Manager came to help me look for them, nothing. They were gone. And that, unfortunately, ruined a really good stay at the Intercontinental. The staff were just lovely; the food - nshima and beef - were delicious; sumptuous even. I enjoyed the nights; the bed was comfortable and the room was cozy. No complaints there. The hotel was also close to the office, so that helped me beat the Lusaka traffic. In the meantime, I am waiting to hear from the hotel and how they intend to review my headphone situation.
2017년 7월에 5박 숙박함

8/10 - 좋아요

Pamella 님, Onyambu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A nice place to stay in Lusaka.
Very nice food . we were picked from the airport even though we had not booked for airport transfer. The lady in charge of airport transfer (who was at the airport that time) is awesome. She welcomed us and made us feel very nice. The driver is super as he gave us an introduction about our Journey to the Hotel and he gave us some water. You have super staff . Bravo,,,
2017년 5월에 2박 숙박함

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 7월에 3박 숙박함

8/10 - 좋아요

Hitra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
HS
When I got there stuff where quite friendly and when I asked about late check out I was informed about 50dollas charge for a hour or if I am a member holder card I can check out at 14:00pm. I joined to be a member. The swimming pool was under renovation work so I brought it up with the assistance manager who she was quite helpful and apologize and offer other option for swimming. But I was checking out so she instead offered me points on my membership member card
2017년 7월에 2박 숙박함

6/10 - 괜찮아요

Martin

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Poor experience despite good hotel condition
Unfortunately, I've had a pretty poor experience at Intercontinental Lusaka, despite the fact that the facilities and service is nice. 1 negative remark: I was there for business for 1 day, and upon arrival, it took almost 1 hour for the desk clerk to check me in which ended up making me late for my meetings. 1 TOTALLY UNACCEPTABLE remark: we booked a taxi with the front desk for the next morning as the shuttle timings (5:30 then 9:30AM) were not in line with our flight schedule. In the morning, the taxi the hotel booked for us was waiting. As we drove off , my colleagues and I realized that the driver was COMPLETELY DRUNK !!!!! We got so close to getting into accidents all the way to the airport, to the point that I even had to stir the wheel to avoid a car coming the other way!!!! I was never so scared in my entire life. The fact that the driver was drunk isn't Intercontinental's fault, but they should have NEVER EVER booked this taxi for us, and should have called another one !! Advice for future guests: check the taxi driver's ability to drive before leaving...
2017년 6월에 1박 숙박함

8/10 - 좋아요

Jan

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Everything was as it usually except of the service at the pool and restaurant which was non existent. very frustrating and almost impossible to order and get the bill when finished, not good enough enough for a business class hotel
2017년 6월에 2박 숙박함

8/10 - 좋아요

Parmindar

좋아요: 청결 상태, 직원 및 서비스
I stayed at Lusaka Intercontinental fro May 17 -20. The shuttle bus took very long to collect us from the airport.

10/10 - 훌륭해요

Yann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Gentillesse Service et Chaleur
Une équipe attentive, aidante et efficace, et ce à tous les niveaux et lieux . Félicitation

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2 Naechte im Hotel, wurde gerade frisch ausgemalt, Zimmer sind gut ausgestattet, WIFI funktioniert.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
便利なホテル
総じて快適だった。だがチェックイン、チェックアウト手続きに時間がかかり請求に間違いがあった。フロントでは忍耐と確認が必要。

10/10 - 훌륭해요

Alex 님, Curitiba Brasil

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Um dos melhores em Lusaka
Excelente infra estrutura, quarto muito confortavel. Um dos melhores em Lusaka.

10/10 - 훌륭해요

traveling guy 님, tg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel with 24 hour gym that has free weights,
A great place to stay in the heart of the political district in Lusaka

8/10 - 좋아요

Roy

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Angeneme Überraschung
Sehr freundliches Personal, wenn es ein Anliegen meiner Seite gab, wurde es schnell aus der Welt geschafft. Meine Bestellungen vom Room Service waren schneller als die angekündigte Zeit auf meinem Zimmer, sie wurde sogar telefonisch angekündigt, toller Service. Mein Aufenthalt war sehr angenehm

8/10 - 좋아요

Samantha 님, Shropshire

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Homeward bound from Lusaka
Just what we needed after adventurous 10 days in Zambia prior to flights home. Good hotel, good location. Bar service poor, waited forever for food but other than that a very enjoyable overnight stay.

6/10 - 괜찮아요

Walter

좋아요: 청결 상태, 객실의 편안함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Ian 님, Perth, Western Australia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A necessary safe & comfortable environment
Lusaka is a less-than-desirable place to be so it's nice to get away from that and stay somewhere that feels more like home in the west. It's a safe and comfortable hotel but quite clearly a little old and tired. You expect a lot from an InterContinental but you know you're not quite going to get the same standard in a place like Zambia, so we let them off where they were lacking, and we were fine with that. The most notable thing in this regard was that the staff were totally out of their depth. They were friendly and tried hard but simply didn't understand things that you would normally expect reception and restaurant staff to understand in a good hotel. No big deal, it just reminds you that you're in a backward country where standards in most things are low, including education. Probably wouldn't hurt to send committed staff to a busy city hotel in a western country just so they can see what their guests are used to.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
Great potential not being realised.
Staff were very helpful and the food was great with a wide selection for both breakfast and evening meals. Lack of attention to detail was an issue for me. We did not have electricity in the room on the first night and one of the towels had evidently not been washed. Our booking included breakfast but staff were apparently unaware of this. Fortunately I had the voucher to enable me to prove this and get the charge removed from the bill. Would probably not recommend the hotel to anyone for accommodation but would be happy to return for a meal.

10/10 - 훌륭해요

Kirsi 님, kauniainen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice stay
friendly staff

8/10 - 좋아요

Scott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함