안녕하세요, 뵙지 못하고 이렇게 답변으로 인사 드리게 되어 죄송합니다. 부족한 부분이 많지만 모든 직원들이 친절히 손님을 대하고 있습니다. 입실시 제 연락처를 전달 드리니 다음에라도 다시 이용 주신다면, 불편하신 사항 있으실때 제 카톡으로 연락 주시면 바로 조치 취해드리도록 하겠습니다.조금씩 조금씩 보수 작업을 하고 있으니 다음 기회에 또 방문해 주시면 찾아 뵙고 인사 드리도록 하겠습니다.감사합니다 좋은 하루 되세요

Dear Li,Thank you for taking the time to review our hotel. We're glad to hear that you had a generally positive experience during your stay. Your feedback is invaluable to us as we continue to improve our services. If there's anything specific you feel we could enhance to earn that extra star from you next time, please feel free to share your thoughts. We look forward to the possibility of hosting you again and providing an even better experience.Warm regards,

Thank you Mr. Robert for your great review. We are really happy to hear that you enjoyed your stay in DG Grami hotel and this review really motivate us.Thank you once again and have a great day!

Hi Ms. Cherry!We are really happy to hear that you have enjoyed your stay with us.We look forward to serving you in the near future and have a great day!

We are really sorry for your unpleasant stay. Yes, we are an old building facing the busy main road, we can not avoid noise coming from the street.We take note of your complaints and we will work on improving the facility.Once again, we do apologize your unpleasant stay, we don't know if we have another chance to serve you but we will definitely show you some improvement.Thank you and have a nice day

We really appreciate your time for this review Ms. Jeanne. This review encourages all of us to do our best to satisfy guests' needs. Thank you once again and we hope to see you again soon.

We really appreciate your another great review Ms. Jeanne. Please do not hesitate to inform us if you have any inconvenience during your stay. Thank you once again and We hope to see you again soon.

Dear Ms Jeanne Thank you for your time to write your review on us. We are really glad to hear that we have met your needs. We hope to see you again in the future and keep safe. Thank you

Thank you for your time for this review. If you share us more concern on your stay, we will definitely work on it to improve our service. Thank you.

Thank Ms. Jeanne. We really appreciate your review and this is a great motivation to our team. We will share it with them and try to keep our guests satisfied. Thank you

Thank you for spending your time to leave a review for your experience with us. We really appreciate it and we will share your review with our employees so that we can maintain good customer service until your next visit :)

Thank you for your review and this review motivates our employees. We hope to serve you again on your next visit. Thank you and have a great day

Thank you for sharing your review Mr. Angelo. We take your advice seriously. We will definitely change the hallway light and more often water tank cleaning. We admit that due to high occupancy past few months because of mandatory quarantine stay for incoming guests, we couldn't have water tank general cleaning. We will make sure that we will show you some improvement on your next visit. Thank you and have a great day

We are really happy that you have enjoyed your stay with us. Thank you and have a nice day!

We are very sorry for the disappointment. We will share your review with our housekeeping department so that we can improve our cleaning. Once again, we are really sorry for the inconvenience.

Thank you for leaving a review for us to have a chance to improve. We are already scheduling our wifi facility upgrade due to slow down of internet speed coming from aging of our routers. We will replace all not later than March, 2022. Latest installation of floor drainage trap in the shower cubicle makes some issue of flooding. We will also work on it to make some improvement. Thank you once again to give us a chance to serve you better.

Thank you Mr. Matic to spend your time to leave a review. We really appreciate your positive comment on our employees and we will definitely improve other services as well. Thank you

Thank you for your review Ms. Jem! This is great motivation to our team. We really appreciate and we will share it with the team!

Good day MS. Jovite. First of all, we sincerely apologize for the inconvenience in the shower drainage. We actually installed new trap to prevent the bad odor from the drainage but it causes slow drainage of the water. We are studying about trap again and we will surely improve it. Also we will check all window locks once we have vacant rooms. We are really thankful for your positive comment on our staffs and we will keep it to serve you better. Thank you

Thank you for spending your valuable time for sharing the review Ms. Fe. We really appreciate. We take care on your towel issue and are replacing old linens now. Thank you once again and we hope to see you again. Stay safe.

Thank you for your review and it encourages us to serve our guests better. Thank you and have a nice day Mr. Francisco

Thank you so much Mr/Ms Sunday leaving us this wonderful review. We will share your review with our staffs. We hope to serve you again next time. Keep safe and have a nice day!

Thank you for your review Mr/Ms Santiago. If you could share us the details of your review, it will be a great help to improve our service. We will highly appreciate it. Thank you and keep safe.